Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

Sara Cheema

London,United Kingdom

Summary

A positive, proactive and result-driven professional with a successful background and international experience in high profile hospitality, estate agency and serviced accommodations. Experienced in working under pressure yet exceeding expectations with an exceptional focus on derails and customer service. I enjoy being part of, as well as managing, motivating and training a successful and productive team

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Food & Beverage / Conference & Events Supervisor

Hilton London Heathrow Airport
London
02.2011 - 08.2016
  • oversee the everyday operation of 4 outlets and the Business Centre (combined yearly budget of £4.000.000) and managing the schedule of approximately 50 team members in the department.
  • a Conference & Events Supervisor manages in-house events, ensuring smooth operations and client satisfaction.
  • planning, organizing, and executing events
  • managing budgets and resources,
  • interacting with clients and vendors
  • Key responsibilities: leading a team, providing guidance, and ensuring compliance with relevant regulations
  • a Food & Beverage Supervisor provides leadership, operational management and customer service
  • train and motivate teams whilst maintaining high standards and providing a positive dining experience
  • key elements: supervising and training staff, managing daily operations, conflict resolution and problem solving
  • inventory management (stock control, ordering supplies, waste management)
  • revenue generation, cash handling and daily departmental banking reconciliation

Hilton Brand Master Trainer

Hilton London Heathrow Airport
London
09.2014 - 08.2016
  • a Brand Master Trainer is part of designing, delivering, and evaluating training programs to ensure employees are proficient in company standards, brand messaging, and product knowledge, ultimately boosting performance and brand consistency
  • delivering engaging and effective training sessions using various methods tailoring content to different learning styles
  • providing guidance, support, and mentorship to employees, fostering a positive learning environment and promoting professional development whilst acting as a brand ambassador, ensuring consistency and that standards are met and followed throughout the organisation

Reservations Manager

Live Well Accommodation
Remote
09.2023 - 05.2025
  • oversee the entire reservation process, manage staff, and optimise revenue
  • key responsibilities include managing reservations, handling inquiries, training staff, and collaborating with other departments
  • manage calendars and schedule multiple teams at different locations
  • address customer complaints, resulting in increased loyalty and repeat bookings
  • handle invoicing for guests and contractors, dealing with deposits, damage litigations and purchases for our properties
  • responsibilities also include monitoring reservation trends, implementing pricing strategies, and maximising occupancy rates by developing promotional strategies for higher room occupancy during off-peak seasons

Senior Lettings Advisor

Romans Windsor
Windsor
03.2017 - 01.2021
  • build relationships with landlords and tenants, conduct property appraisals, and manage the entire lettings process, including negotiations and compliance with relevant regulations
  • gained strong negotiation skills, a proven track record in exceeding targets, and a deep understanding of the local rental market
  • due to my personal interest, I have taken on handling the daily banking for the Windsor Branch, organising works and payments with third party contractors and reconciliation accounts for such works

Business Centre, Conference & Event Coordinator

Hilton London Heathrow Airport
London
04.2010 - 02.2011
  • running the day-to-day operation smoothly, optimising processes and boosting brand awareness
  • key responsibilities: customer relationship management, facility management, and team leadership.
  • acquired relevant experience with budgeting, cost control, and financial reporting.
  • had the opportunity to showcase my ability to handle challenges, make quick decisions, and adapt to changing situations

Education

Bachelor's - Economics major in Gastronomy, Catering and Hotel Management

Budapest Business School of Commerce, Catering and Tourism
01.2005 - 01.2009

Skills

  • Account reconciliation
  • Administrative experience
  • CRM software proficiency
  • Customer relationship management
  • Excel proficiency
  • People Management
  • Pricing strategy knowledge
  • Revenue analysis reporting
  • Revenue maximisation
  • Stock Management

Certification

  • HACCP (Hazard Analysis Critical Control Point), 12/09, Present
  • Bartending Licence, 01/09, Present, Bols Mixer Academy
  • Italian-Hungarian Bilingual Tour Guide Licence, 09/06, Present, Hungarian Trade Licencing Office
  • ECDL (European Computer Driving License), 07/04, Present, Advanced computer literacy licence composed of 7 units
  • Driving License, 06/03, 05/22, B
  • BIIAB Personal License, 02/12, 02/22, Supervising the selling of alcohol on premises

Languages

Hungarian
Fluent
English
Fluent
Italian
Fluent
Spanish
Elementary

Affiliations

  • Interior design
  • Winter sports

Accomplishments

  • Best Dissertation Work in the Hospitality Category

    • July 2009 Title: Corporate Identity at Hilton Worldwide

    Awarded by: Home Office of Hungary, Budapest

  • Scholarship of the Hungarian Republic (July 2008)

    • Awarded to the top talents in the Hungary (based on the achievements of the

    previous academic year)

  • Scholarship of the Hungarian Republic (July 2006)

Timeline

Reservations Manager

Live Well Accommodation
09.2023 - 05.2025

Senior Lettings Advisor

Romans Windsor
03.2017 - 01.2021

Hilton Brand Master Trainer

Hilton London Heathrow Airport
09.2014 - 08.2016

Food & Beverage / Conference & Events Supervisor

Hilton London Heathrow Airport
02.2011 - 08.2016

Business Centre, Conference & Event Coordinator

Hilton London Heathrow Airport
04.2010 - 02.2011

Bachelor's - Economics major in Gastronomy, Catering and Hotel Management

Budapest Business School of Commerce, Catering and Tourism
01.2005 - 01.2009

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Sara Cheema