Sara Arafa
Summary
Customer service professional with extensive experience in hospitality and retail sectors. Proven ability to manage multiple tasks efficiently while maintaining high levels of customer satisfaction. Strong organisational skills developed through years of managing family responsibilities. Demonstrated patience and prioritisation skills in fast-paced environments.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Cashier
Lebanese Juice Bar
London
2024.07 - Current
- Processed customer orders and payments efficiently.
- Assisted customers with enquiries in person and via telephone.
- Utilised upselling techniques by recommending additional menu items and special deals.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Trained new cashiers on store policies and procedures to maintain standards.
- Greeted each customer warmly, creating a friendly shopping environment.
- Managed queue effectively during peak hours for seamless checkout process.
Sales assistant
Travelex VAT returns
London
2016.06 - 2016.12
- Oversaw VAT refund processes for passengers leaving UK, ensuring compliance with regulations.
- Evaluated documentation meticulously to confirm refund eligibility and prevent errors.
- Implemented strategies to promote currency exchange services, increasing overall revenue.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Oversaw management of Arabic speaking passengers and dealt with their queries.
Reservations agent
Holiday Inn
Brentford, Ealing
2015.05 - 2016.06
- Assisted in making reservations for clients, including business professionals and team groups.
- Supported upselling initiatives to enhance client experience.
- Coordinated with reservations manager regarding daily bookings and email communications.
- Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
- Managed complex bookings with attention to detail and professionalism.
- Improved customer relationships through handling complaints professionally and promptly.
Receptionist
Holiday Inn
Brentford, Ealing
2015.01 - 2015.05
- Managed daily guest check-in and check-out procedures.
- Prepared ahead by verifying reservations and payments.
Supported smooth guest experiences through proactive planning. - Promoted room upgrades from standard to premium options when possible.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Education
GCSEs -
Feltham Community College
London 2012.09 - 2014.06
Skills
- Email correspondence
- Billing inquiries handling
- Up-Selling services
- Bilingual
- Team player
- Customer Service
- Dispute Resolution
- Customer experience
Languages
Arabic
Native
References
References available upon request.
Timeline
Cashier
Lebanese Juice Bar
2024.07 - Current
Sales assistant
Travelex VAT returns
2016.06 - 2016.12
Reservations agent
Holiday Inn
2015.05 - 2016.06
Receptionist
Holiday Inn
2015.01 - 2015.05
GCSEs -
Feltham Community College
2012.09 - 2014.06