Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sara Anderson

Wadhurst,East Sussex

Summary

A professional with exceptional people skills, communication skills, and empathy. Adept at fostering positive relationships and effectively conveying information. Committed to leveraging these strengths to achieve career goals and contribute to organisational success.

Personable professional with focus on creating welcoming and enjoyable experiences for guests. Skilled in managing reservations, addressing guest queries, and ensuring seamless service flow. Committed to enhancing customer satisfaction through attentive service and strong communication skills.

Friendly and approachable, with excellent communication and interpersonal skills, able to create welcoming environment for guests and manage multiple tasks seamlessly. Background in customer service and event coordination, adept in problem-solving and time management. Ready to make positive impact and ensure exceptional guest experiences.

Personable professional with flair for creating welcoming atmospheres and fostering positive guest interactions. Brings strong communication and organisational skills, ensuring smooth and enjoyable guest experiences. Committed to enhancing guest satisfaction and contributing to memorable service environment.

Helpful capable of processing customer transactions, organising reservations and coordinating dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering years of experience working in hospitality.

Energetic Host with 40 years of experience enhancing warm friendly customer experiences. Courteous and professional when greeting and serving diners. Constantly finding ways to exceed guest expectations with personalised service.

Attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings environment. Advanced with software programs and quick to pick up new skills.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

34
34
years of professional experience

Work History

Host

The Chapel
Tunbridge wells , kent
07.2020 - Current
  • Undertake reception duties whilst maintaining a professional demeanour at all times.
  • Answer phone calls and emails, responding to bookings & enquires quickly and clearly.
  • Welcomed guests warmly upon arrival, enhancing guest experience, smooth journey from arrival to finish.
  • Demonstrate excellent team working skills to accomplish tasks swiftly.
  • Fostered customer loyalty through attentive service and personal acknowledgements.
  • Trained new employees to ensure consistent quality of service.
  • Communicated effectively with kitchen staff, resulting in timely order deliveries.
  • Provided comprehensive menu knowledge for informed meal choices.
  • Developed strong relationships with regular customers, encouraging repeat visits.
  • Corresponded promptly to online queries, improving guest relations.

Publican

Self employed
Cousley Wood, East Sussex
08.2015 - 06.2018
  • Oversaw daily operations to achieve high productivity levels.
  • Increased customer satisfaction by maintaining a clean and welcoming pub environment.
  • Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
  • Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
  • Built a diverse food menu to cater to wide-ranging tastes and dietary needs.
  • Assessed customer feedback regularly, leading to improved services over time.
  • Maintained high hygiene standards with regular cleaning and sanitisation.
  • Built loyal customer base by creating welcoming environment with top quality service.

Farm vineyard, holiday rentals owner

Self employed
France, France
10.2002 - 12.2014
  • Established a positive work environment by implementing comprehensive health and safety protocols.
  • Ensured financial stability with careful budget management and forecasting.
  • Streamlined operations for improved efficiency and productivity.
  • Managed daily operations, ensuring smooth running of the business.

Head waitress supervisor

London Clubs
Mayfair, City of Westminster
04.1991 - 12.1998
  • Trained new waitstaff to maintain service excellence across the team.
  • Created an inviting atmosphere for customers through a professional, courteous approach.
  • Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
  • Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
  • Conducted regular meetings with staff discussing performance improvements and acknowledging outstanding efforts.
  • Monitored waitstaff uniform standards maintaining professional image of the establishment.
  • Participated in hiring processes bringing talented professionals onboard the team.
  • Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.

Education

CSE - English, Maths, biology & Maths -

Blackheath & Bluecoat's
Blackheath London

Skills

  • People skills
  • Communication skills
  • Empathic
  • Flexible working hours
  • Hospitality standards knowledge
  • Professional etiquette
  • Fire safety trained
  • Handling online reservations
  • Guest follow-up
  • Calm under pressure
  • Effective listening

Affiliations

  • Spending time with my family, exercise- going to the gym, walking my dog & home interior

References

References available upon request.

Timeline

Host

The Chapel
07.2020 - Current

Publican

Self employed
08.2015 - 06.2018

Farm vineyard, holiday rentals owner

Self employed
10.2002 - 12.2014

Head waitress supervisor

London Clubs
04.1991 - 12.1998

CSE - English, Maths, biology & Maths -

Blackheath & Bluecoat's
Sara Anderson