Incentives Project Team Lead
Saudi Exports Development Authority
02 2025 - Current
- Lead a team to deliver key initiatives that support Saudi Arabia’s export growth.
- Managing the “Exemption for Export” service since its launch in collaboration with the Ministry of Industry and Mineral Resources, ensuring accurate and timely processing of customs duty exemption requests for export.
- Work on the policies of the incentive program as a reference for management.
- Working on automating data and developing the system to facilitate the customer experience and workflow.
- Researching and creating new incentives compatible with the World Trade Organization.
- Developing the program's strategy by amending the approvals department to improve the customer experience.
• Solved operational and technical issues on the service platform, improving ease of use and reliability.
• Improved service workflows by applying practical solutions that increased efficiency and customer satisfaction.
• Worked with government entities and private sector partners to support program activities.
• Took part in initiatives to strengthen the global competitiveness of Saudi exporters.