Sara Allen
Birchwood, Warrington,Cheshire
Summary
Energetic, dedicated, and friendly recent graduate with excellent communication and interpersonal skills. Eager to apply learnt skills in practical settings and develop new knowledge from within teams. Possess a strong focus on procedural compliance and data analysis and demonstrate exceptional skills in data entry, writing reports and proposals, and managing deadlines. Proven ability to mentor within the workforce, build morale, and maintain a customer-focused approach.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Service Desk Assistant
The Manchester Metropolitan University
Manchester, Manchester
08.2023 - 01.2025
- Dealt with routine enquiries face-to-face or via live chat and referred more complex matters to appropriate members of staff.
- Provided customer service, delivering high levels of satisfaction.
- Liaised with different teams to find customers effective and timely solutions.
- Trained new staff, boosting overall team competency.
Data Analytics Virtual Work Experience
Mindless Academy
11.2024 - 12.2024
- Engaged in workshops and hands-on learning to develop skills in data analysis, visualization, and interpretation
- Gained proficiency in using various software tools to present and visualize data effectively
- As a final project, created insightful visualizations of mental health data, demonstrating an ability to translate complex datasets into meaningful narratives
Aviation Security Officer
Manchester Airport
08.2022 - 11.2022
- Used initiative and independent judgement within established guidelines to respond appropriately to security situations.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to hand luggage and travellers.
- Maintained professional conduct and systematic methodology in face of difficult situations and challenging customers.
Security Ambassador
Manchester Airport
06.2022 - 08.2022
- Implemented and upheld safety procedures while addressing conflicts efficiently
- Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
- Directed passengers towards customs, immigration, and quarantine as per requirement, expediting travel process.
TVAV Promoter
Samsung Electronics
06.2021 - 08.2021
- Provided informational and fun training sessions on Samsung features and products to members of Curries PC World staff, allowing them to effectively market the products.
- Headed the tracking of KPIs in-store to liaise with higher management.
- Monitored competitor activities providing insights for developing superior promotion strategies.
- Executed dynamic product demonstrations, captivating potential customers and driving interest.
Trainee Assistant Manager
Group Projects Ltd.
06.2021 - 08.2021
- I gained experience assuring strict safety procedures were met as well as resolving conflicts within a stressful environment, ensuring that all parties can leave the situation content
Sales Assistant
Home Bargains
03.2019 - 06.2021
- Managed till operations smoothly, reducing waiting time for customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Administrator/ Receptionist
Allen Street Garage
07.2019 - 11.2019
- Took sole responsibility for relaying messages, data entry, processing and sorting invoices, as well as coordinating bookings and scheduling collections, all essential in day-to-day operations
- Arranged filing systems for easy use and retrieval by personnel.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Ensured error-free data entry through rigorous quality checks.
Work Experience
National Nuclear Laboratory
06.2019 - 07.2019
- During this work experience, I partook in a wide variety of activities such as creating a standard operating procedure (SOP), shadowing industry professionals as well as completing activities showing the link between research, design and industry and following procedures in an active lab
Education
Bachelor of Science - Biological Sciences
Manchester Metropolitan University
09.2022 - Current
A-Levels - Biology, Psychology, Chemistry
Winstanley College
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Birchwood Community High-school
Skills
- Procedural compliance
- Data Entry
- Workforce mentoring
- Strong interpersonal skills
- Writing reports and proposals
- Data analysis
- Deadline management
- Customer focused
- Willingness to learn
- Morale building
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Activities and interests
Due to my passion for expanding my knowledge, I am an avid reader and often enjoy spending time on hikes whenever I can. Through my former scouting days and the travel I have taken thus far; I have grown a thirst for new experiences and learning about all walks of life. During these travels I became a qualified open-water diver, I believe this shows I am hardworking and can pursue goals without giving in.
Certification
Mental Health Awareness
St John Ambulance
Issued Oct 2024 · Expires Nov 2027
Credential ID 2400161667
Microsoft
Issued Mar 2023
References
References available upon request.
Timeline
Data Analytics Virtual Work Experience
Mindless Academy
11.2024 - 12.2024
IT Service Desk Assistant
The Manchester Metropolitan University
08.2023 - 01.2025
Bachelor of Science - Biological Sciences
Manchester Metropolitan University
09.2022 - Current
Aviation Security Officer
Manchester Airport
08.2022 - 11.2022
Security Ambassador
Manchester Airport
06.2022 - 08.2022
TVAV Promoter
Samsung Electronics
06.2021 - 08.2021
Trainee Assistant Manager
Group Projects Ltd.
06.2021 - 08.2021
Administrator/ Receptionist
Allen Street Garage
07.2019 - 11.2019
Work Experience
National Nuclear Laboratory
06.2019 - 07.2019
Sales Assistant
Home Bargains
03.2019 - 06.2021
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Birchwood Community High-school
Mental Health Awareness
St John Ambulance
Issued Oct 2024 · Expires Nov 2027
Credential ID 2400161667
Microsoft
Issued Mar 2023
A-Levels - Biology, Psychology, Chemistry
Winstanley College
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