Saqib Malik
Summary
Dedicated professional with a strong foundation in customer service and mobile phone repair, adept at troubleshooting and problem-solving. Demonstrates exceptional communication and interpersonal skills, with a proven ability to remain calm under pressure. Highly organised and adaptable, with a talent for quick learning and effective time management.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Senior Goods management
For AAH Medical group
West Midlands
07.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mobile Technician Retail Assistant
Cure My Mobile
Hockley
03.2024 - 07.2024
- Managed customer transactions, repairs, and inquiries in a fast-paced retail environment.
- Successfully repaired and troubleshooted mobile devices, ensuring timely resolution of customer issues.
- Developed excellent problem-solving skills and maintained a high standard of customer satisfaction.
Amazon Delivery Driver
Amazon
Lutterworth
07.2023 - 02.2024
- Provided effective customer service by handling inquiries, resolving complaints, and ensuring a smooth customer experience.
- Processed orders and managed customer requests efficiently, consistently receiving positive feedback.
- Maintained professionalism in high-pressure situations and successfully de-escalated customer issues.
Warehouse Operative (Various)
DHL, Hello Fresh, Amazon
01.2019 - 01.2022
- Executed order picking, packing, and shipping processes in line with company standards.
- Supported inventory control and management, contributing to efficient warehouse operations.
- Adapted quickly to different roles and responsibilities as needed across multiple warehouse environments.
Education
GCSE -
Lyndon Secondary School
Solihull 09.2013 - 06.2019
Diploma - mechanical engineering
South And City College
09.2020 - 09.2022
Skills
- Customer Service
- Mobile Phone Repair
- Troubleshooting
- Communication
- Interpersonal Skills
- Time Management
- Organization
- Adaptability
- Quick Learning
- Written Communication
- Verbal Communication
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- [Type] troubleshooting
Certification
SIA Badge, Certified for security and public-facing roles in compliance with Security Industry Authority (SIA) standards.
Languages
Hindi
Intermediate
Custom
- Driving Licence, Full UK licence, allowing for flexible travel for work requirements.
- RTW Documents
Personal Information
Date of birth: 08/19/02
Timeline
Senior Goods management
For AAH Medical group
07.2024 - Current
Mobile Technician Retail Assistant
Cure My Mobile
03.2024 - 07.2024
Amazon Delivery Driver
Amazon
07.2023 - 02.2024
Diploma - mechanical engineering
South And City College
09.2020 - 09.2022
Warehouse Operative (Various)
DHL, Hello Fresh, Amazon
01.2019 - 01.2022
GCSE -
Lyndon Secondary School
09.2013 - 06.2019
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