Saqib Fiaz
London,Slough
Summary
Results-driven Sales Executive with expertise in revenue growth and client relationship management. Skilled in managing sales pipelines, negotiating contracts, and delivering tailored solutions to meet client needs. Proven success in identifying market opportunities and implementing effective sales strategies. Committed to exceeding targets and leading teams with a strategic, client-focused approach.
Overview
23
23
years of professional experience
Work History
Sales Executive
The Directory Guys
Uxbridge
03.2026 - Current
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Showcased product features and benefits to drive sales.
- Conducted cold calls to prospective customers to generate new business leads. to build lead database.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
Field Sales Representative
Verisure
Egham
01.2024 - 02.2026
- Achieved top sales representative status in the region by consistently surpassing quarterly sales targets.
- Generated sales by prospecting leads, cold calling and closing deals.
- Delivered sales presentations to decision-makers, clearly articulating value propositions.
- Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
- Adapted selling style based on customer profile and requirements.
- Promoted and enhanced brand awareness by targeting specific customer groups through door-to-door campaigns.
- Recorded customer reactions, questions and requirements to guide decision-making.
Deputy Store Manager
Halfords
High Wycombe
11.2017 - 12.2023
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Oversaw the entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Monitored stock levels and ordered supplies to maintain inventory, ensuring product availability.
- Oversaw store layout and visual merchandising, enhancing shopping experience and maximising sales.
- Assigned specific tasks to employees based on their strengths to enhance productivity.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Addressed customer complaints with a calm approach, ensuring timely and effective resolutions.
- Provided accurate information to customers in response to their inquiries.
Customer Service Supervisor
British Airways
Heathrow Airport Hounslow
09.2007 - 11.2017
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer service enquiries efficiently, enhancing overall customer experience.
- Guided customers through product-related questions, feedback and complaints to ensure satisfaction.
- Supervised team activities, providing timely praise and constructive feedback to foster team development.
- Coordinated training to improve operations, team morale and customer service.
Security Team Leader
ICTS
Heathrow Airport Hounslow
11.2004 - 08.2007
- Monitored CCTV systems continuously to identify suspicious activities and safeguard premises against unauthorised access.
- Managed access control for employees and visitors, verifying identities and issuing visitor passes to maintain security protocols.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Supervised the operation of security equipment, including metal detectors and baggage scanners, to prevent prohibited items from entering the facility.
- Checked doors, windows and gates for signs of unauthorised entry.
- Maintained detailed logs of all security activities, incidents, and visitor information for record-keeping and compliance purposes.
Sales Assistant
JD Sports
Slough Berkshire
07.2003 - 10.2004
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer returns, refunds and exchanges at the customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Organised stock room, ensuring easy access to products and efficient inventory management.
Education
Bachelor of Business Administration - BBA
University Of Kingston
London, ENG01-2003
A-Levels - Business Studies,Economics,Phycology
Slough Grammar
Slough01-2000
GCSEs -
Churchmead School
Datchet Slough01-1998
Skills
- Sales expertise
- Sales closing
- Sales negotiating
- Objection handling
- Results oriented
- Transaction Management
- Stock Management
- Stock audits
- Call centre experience
- Outstanding customer service
- Complaint handling
- Complaint resolution
- Team Leadership
- Sales leadership
- Staff motivation
- Team development
- Rota planning
- Time efficiency
- Creative thinking
- Regulatory Compliance
- B2B telesales
- High-volume cold calling
- Market research
- Sales presentations
- Goal orientation
- Sales-Driven mindset
- Warm and cold calling
- Refund authorisation
- Decision making
- Till and cash handling
Hobbies and interests
- Mixed Martial Arts
- Tennis
- Swimming
- Golfing
Timeline
Sales Executive
The Directory Guys
03.2026 - Current
Field Sales Representative
Verisure
01.2024 - 02.2026
Deputy Store Manager
Halfords
11.2017 - 12.2023
Customer Service Supervisor
British Airways
09.2007 - 11.2017
Security Team Leader
ICTS
11.2004 - 08.2007
Sales Assistant
JD Sports
07.2003 - 10.2004
Bachelor of Business Administration - BBA
University Of Kingston
A-Levels - Business Studies,Economics,Phycology
Slough Grammar
GCSEs -
Churchmead School