Summary
Overview
Work history
Education
Skills
Timeline
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Sapana Bishwakarma

Wolverhampton,West Midlands

Summary

Dedicated professional with extensive expertise in customer service, cash handling, and staff training capabilities. Demonstrates exceptional skills in time management mastery, emergency response preparedness, and the ability to follow procedures. Proven track record of successful up-selling and promoting brand awareness while maintaining patience and composure in high-pressure environments. Adept at point of sale operation, price tagging, and restaurant etiquette familiarity. Career goal includes leveraging comprehensive skill set to enhance operational efficiency and customer satisfaction within a dynamic organisation.

Overview

5
5
years of professional experience
20
20
years of post-secondary education

Work history

Care Assistant (Volunteer)

Manavsewa Ashram
Biratnagar, Nepal
03.2024 - 09.2024
  • Provided emotional support to patients, improving their mental wellbeing.
  • Assisted in daily living activities for enhanced patient comfort.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Collaborated with healthcare team for effective patient care delivery.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.

Sale Assistant

Bhatbhateni Supermarket
Biratnagar, Nepal
04.2023 - 01.2024
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Improved customer service by efficiently handling queries and complaints.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Trained new staff members, fostering a supportive working environment.

Waitress

Pizfire Pizza Cafe
Birtnagar
02.2020 - 11.2021
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Executed food and drink orders accurately to improve customer satisfaction rates.

Education

Bachelor in International Business Management - Business

Biratnagar International College
Biratnagar, Nepal
08.2019 - 06.2023

Higher Secondary School - Business and Economics

Janta Multiple Campus
Itahari, Nepal
08.2017 - 06.2019

Secondary Education Examination (SEE) - Maths

Sagarmatha Secondary School
Udayapur, Nepal
04.2003 - 04.2017

Skills

  • Ability to follow procedures
  • Emergency response preparedness
  • Time optimisation
  • Point of sale operation
  • Price tagging
  • Brand awareness promotion
  • Successful up-selling
  • Patience and composure
  • Restaurant etiquette familiarity
  • Time management mastery
  • Staff training capabilities
  • Cash handling
  • Customer Service

Timeline

Care Assistant (Volunteer)

Manavsewa Ashram
03.2024 - 09.2024

Sale Assistant

Bhatbhateni Supermarket
04.2023 - 01.2024

Waitress

Pizfire Pizza Cafe
02.2020 - 11.2021

Bachelor in International Business Management - Business

Biratnagar International College
08.2019 - 06.2023

Higher Secondary School - Business and Economics

Janta Multiple Campus
08.2017 - 06.2019

Secondary Education Examination (SEE) - Maths

Sagarmatha Secondary School
04.2003 - 04.2017

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