Sapan Adhikari
Reading,Derbyshire
Summary
Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.
Overview
2
2
years of professional experience
Work history
Sales assistant
McDonald's
Reading, United Kingdom
09.2023 - 12.2025
- Resolved customer complaints with tact, converting dissatisfied guests into repeat customers.
- Supervised team of 15 staff, optimising shift efficiency through effective task delegation and scheduling.
- Managed cash handling processes, ensuring zero discrepancies in till reconciliation and deposit preparation.
- Led training sessions for new hires, emphasising customer service excellence and operational protocols.
- Incorporated insights on long-term planning and economic indicators to develop successful production strategies.
- Monitored stock levels, assisting in inventory management to guarantee product availability for customer demand.
- Participated in regular team meetings to evaluate performance and strategise service delivery improvements.
Sales Assistant
Sports Direct Fitness
Reading, West Berkshire
05.2024 - 08.2024
- Delivered exceptional customer service, resolving issues to foster loyalty and repeat business.
- Assisted customers in locating products while providing comprehensive information.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Cultivated strong customer relationships through friendly and attentive service.
- Helped guests obtain specialised support for product, service, and payment concerns.
- Monitored store security, identifying potential theft or safety issues promptly.
Education
Ba hons account and finance - Accounting and finance
University of West London
London 02/2023 - 01/2026
Skills
- Customer service and support
- Strategic planning
- Leadership skills
- Financial reporting
- Cost reduction strategies
- Promotion management
- Point of sale systems
- Brand promotion
- Cash handling expertise
- electronic point-of-sale systems proficiency
- digital marketing tools
LANGUAGES
English: C1 Advanced
Native
Nepali
Native
HOBBIES AND INTERESTS
Fine arts, fashion design, hand modeling, football, sketch artist, cars, experience new things
PROJECTS
Evening Gown Design Collaboration – Miss Nepal 2022, Collaborated with a senior designer to conceptualize and design a custom dress for a contestant of Miss Nepal 2022., Assisted in fabric selection, sketching, and detailing to align with the contestant’s personality and stage requirements., Contributed creative input on color palette and embellishments, enhancing the gown’s elegance and stage presence., Gained hands-on experience in fashion design, trend research, and garment detailing under tight deadlines.
CAREER GOALS
To build a career as an artist and fashion designer, creating innovative and expressive designs that blend art, culture, and individuality, while contributing to the growth of the creative industry.
Affiliations
- Arts
Timeline
Sales Assistant
Sports Direct Fitness
05.2024 - 08.2024
Sales assistant
McDonald's
09.2023 - 12.2025
Ba hons account and finance - Accounting and finance
University of West London
02/2023 - 01/2026