Saowaluck Kiratinantaprecha
London
Summary
Energetic Market Seller with strong expertise in customer engagement and sales. Skilled at creating attractive displays, negotiating with suppliers, and driving revenue growth. Adept at managing inventory, ensuring product quality, and delivering exceptional service. Committed to fostering positive relationships with customers and boosting market presence.
Overview
1
1
Language
5
5
years of professional experience
Work History
Market Seller
Mr.Zeka
London
02.2023 - Current
- Purchased goods from wholesale suppliers or producers, negotiating sale terms and conditions to obtain favourable pricing for increased profit margins.
- Processed cash and card payments, recording transaction details promptly to maintain complete accuracy.
- Negotiated reduced prices for damaged or display items to maximise profits.
- Fostered positive relationships with customers by addressing their needs and ensuring satisfaction. by assisting buyers with queries, problems or concerns about products.
- Prepared and secured sold goods for delivery to ensure safe transport. sold, offering after-sales services to foster client loyalty.
- Loaded van with sufficient daily stock, driving to market site for stall set up.
- Resolved customer complaints with diplomacy, restoring satisfaction and safeguarding the stall's reputation.
- Processed cash and card transactions with accuracy, adhering to financial handling procedures.
Waitress
Ruyi Restaurant
London
01.2022 - 01.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Greeted new customers and offered immediate seating assistance.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Checked accuracy of completed orders and delivered to customers at tables.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Advised on menu options based on allergies and preferences.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Maintained cleanliness of dining area by regularly clearing and resetting tables for new guests., clearing tables and resetting them for new guests in a timely manner.
- Conducted daily checks on dining essentials such as cutlery, glassware, and napkins, replenishing supplies as necessary.
- Performed additional tasks to keep dining room running smoothly.
- Processed cash, credit card and voucher payments using POS terminals.
- Implemented feedback from customers and management to continuously improve service delivery and customer satisfaction.
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
- Adhered to food safety and hygiene standards, contributing to a clean and safe dining environment.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Education
Master of Arts - International Affairs
Coventry University
Coventry01-2020
Skills
- Product knowledge
- Customer service excellence
- Customer service
- Food safety
- Effective communication
- Negotiation
- Time management
- Teamwork
- Cultural Awareness
- Attention to Detail
- Positive attitude
Languages
English
Advanced
C1
Timeline
Market Seller
Mr.Zeka
02.2023 - Current
Waitress
Ruyi Restaurant
01.2022 - 01.2023
Master of Arts - International Affairs
Coventry University