SAOIRSE Weir
Manchester/Liverpool
Summary
Customer-centric Product Manager skilled in visual merchandising and retail operations. Identifies commercial opportunities through data analysis and daily store walkthroughs, optimising customer journeys to boost sales. Champions a proactive approach to enhancing team performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Manager - People & Service Manager
River Island
Manchester - Trafford Centre
03.2024 - Current
- Deliver visual excellence within the store, ensuring that visual excellence is in line with the brand aspirations and guidelines.
- Conduct daily walkthroughs to identify commercial and visual opportunities.
- Consistently deliver strong visual standards, with the customer journey at the forefront of every decision.
- Hold the store in absence of higher senior management as well as perform opening & closing procedures.
- Confidently manage all areas of the store operation, including service, people, product and operations
- Create a diverse and inclusive environment where all my store team feel valued
- Create a wellbeing culture in store by being a direct line of communication for the store team.
- Consistently delight customers through delivering the best customer service, people, visual and operations
- Empower the team within the store to deliver for the customer by always putting the customer experience at the centre of decision making.
- Support the store leader to deliver on store KPIs, including sales, voice of customer, RFID and people KPIs
- Support the management of store operations, including sales, including compliance with health and safety standards
- Understand customers needs and my store profile by utilising data and commercial tools
- Celebrate successes and key achievements within the store, recognising individuals who have contributed to that success
Team Manager
Primark
Craigavon
11.2022 - 10.2023
- Organise and guide Retail Assistants in my departments with a focus on developing their skills and knowledge to provide great customer experience
- Responsible for commercial planning, period layout plans and planograms for my 2 departments.
- Support colleagues to create commercial and inspiring displays in my departments which enhance the customer experience attracting footfall and sales.
- Assist with recruitment, on-boarding and development of retail assistants to create a high performing and engaged team that consistently delivers against standards and policies
- carry out performance management activities with Retail Assistants, including absence and investigatory management.
- Assist the store manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
- Optimism stock levels to maximise sales in my department, through effective use of the Stock Replenishment System (PSR)
- Manage customer complaints and queries in the first instance with a view to resolving them in line with Primark's customer promise, escalating where necessary to senior management.
Team Leader
TK Maxx
Newry
08.2021 - 11.2022
- Serve in the capacity as Duty Manager, to ensure the store is opened and closes on time while carrying out cash office duties.
- Mentor staff to achieve personal development goals and sales production targets
- Price clearance items accordingly using the process 'scamping' and move merchandise to correct store departments.
- Delegate tasks to multiple employees while maintaining an efficient workplace
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
Bachelor of Arts - Media Studies & Production
University of Ulster
Coleraine01-2020
Skills
- Decision making
- Visual merchandising
- Customer service
- Commercial awareness
- Proactive
- Cost control
- Cash handling
- Microsoft packages
- Communication
- Leadership
- Recruitment
- Time Management
- Organised
- Problem solving
Certification
- Emergency First Aid at Work (Level 3)
- Digital Skills: Social Media Accenture
Timeline
Product Manager - People & Service Manager
River Island
03.2024 - Current
Team Manager
Primark
11.2022 - 10.2023
Team Leader
TK Maxx
08.2021 - 11.2022
Bachelor of Arts - Media Studies & Production
University of Ulster