Sanvitti Sinha

Key Role : Coordinating operations for Fire Extinguishers, totalling to over 5000 contracts including key customers such as Royal Mail, Vinci Facilities - Shell, Veolia, Suez, Sunbelt Rentals, William Hill & Moto Hospitality ensuring proactive decision-making.

• Providing new sales quotes to customers for their existing servicing and new equipment.
• Negotiating with customers, ensuring contract sales profits are met.
• Collaborated with Account Managers to align with client expectations.
• Oversaw outstanding jobs, including orders, services, and callouts.
• Handled visit reports and quotations to support customer needs.
• Resolved customer disputes by liaising with relevant business areas.
• Prepared and submitted KPI information on weekly, monthly, and annual basis.

Key Role: Developing new customer accounts for one of India's largest clothing suppliers to UK retail brands like Boohoo, Pretty Little Thing, Dorothy Perkins and Debenhams.

• Ensuring clear communication with clients and addressing their concerns, resolving any conflicts that may arise.
• Raising clients' business concerns and needs to the company's management.
• Preparing and Presenting business and account updates to the company's management and clients.
• Negotiating and closing cost prices, delivery dates and quantities of purchase orders with buyers.
• Monitoring the budget of the client, explaining costs and expenditures, and discussing new terms when necessary.
• Prioritising and Delegating tasks within the organisation to ensure goods are sent on time according to project timelines.
• Contributing information on sales by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions.
• Dealing with customer grievances in a professional and timely manner.
• Following customer finance teams for disbursement of outstanding payments of up to $200,000 at any one time and paying outstanding cost price reduction invoices back to customers.

Key Role: Provide systems support to teams within the Operations Control Centre and other departments of Indigo Airlines India's biggest low-cost carrier.

• Automating manual work being done across departments, such as Human Resources and Flight Operations. This entailed working with the IT & Digital Teams to create and test portals for the use of internal and external customers as per their departments' requirements.
• HR - Payroll Team & Crew Planning: Reduced manual working of calculating all crew allowances and managing discrepancies.
• Crew & Training: Assisting and holding regular classes for new crew and refreshers for old crew members to teach crew portal functionalities. Regularly holding classes for employees to help understand and utilise new software's, applications and systems being implemented company wide.

• Crew Systems: To provide support to internal customers - the pilots and cabin crew concerning the operations control centre. This involved preparing weekly/monthly data on key issues faced and the measures taken to tackle the issues. Providing daily support via the Employee Help Desk system to reply to crew concerns concerning roster, flight patterns, flight swaps, and bidding for offs for unpublished rosters.
• Crew Support: To provide system support to teams within OCC and other departments. Liaising with IT to automate manual processes. Solving issues that arise within various modules of AIMS, tracking and ensuring proper functionality of the system in terms of the requirement of the company. Also, taking care of crew grievances, and special requests by effectively providing solutions.

Key Role: Execution and Planning of Cabin and Cockpit Crew in day-to-day operations.

• Responsible for managing the Crew Control unit of the Operations Control Centre.
• Assign and communicate flight duties to cockpit and cabin crew, whilst monitoring their flight and duty time limitations as per DGCA and Indigo FDTL Scheme.
• Coordinate with the relevant airport stations to ensure smooth and on-time operations without compromising legal and internal safety standards.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.