Sanu Sam
Ilford
Summary
Dynamic and results-driven professional with a solid background in
sales, marketing, and retail operations. Former Sales and Marketing
Executive with a proven track record in customer acquisition, brand
promotion, and market analysis. Currently serving as an Assistant
Manager/Shift Leader, leading teams to ensure smooth store operations,
optimal customer service, and sales performance. Skilled in team
leadership, inventory control, and performance-driven decision-making.
Passionate about delivering value, motivating teams, and contributing to
organizational growth.
Overview
10
10
years of professional experience
Work History
Shift leader
Tesco Large Stores
London
03.2023 - Current
- Answered questions and resolved employee complaints.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Organised work schedules to meet demanding production goals.
- Managed and trained staff and provided strategic solutions.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed daily operations to ensure smooth running of the shop floor.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Practiced food and health safety to comply with guidelines.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Assigned tasks, projects and responsibilities to team members and monitored status.
Sales and marketing executive
Aloala Information Technology
Bahrain
01.2017 - 01.2023
- Nurtured professional relationships with existing clients to increase satisfaction and sales.
- Launched successful promotional events, significant increase in footfall.
- Achieved customer retention through relationship management strategies.
- Built and maintained well-organised marketing prospect and customer databases.
- Analysed market trends for strategic sales planning.
- Mastered product knowledge, effective sales presentations and negotiations.
Store manager
Wildcraft
Cochin,India
02.2016 - 01.2017
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Coached underperforming employees improving their job performance significantly.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
Education
Bachelor of Arts - Economics
Madurai Kamaraj University
India /2012 - /2015
Skills
Multitasking
Collaboration talent
Shift scheduling
Health and Safety regulations
Outstanding customer service
Cost management
Computer proficiency
Critical Thinking
Communication skills
Leadership experience
Problem-solving abilities
Time Management
Languages
English
Advanced
Hindi
Advanced
Tamil
Advanced
Malayalam
Advanced
Accomplishments
- Led a college-based initiative focused on promoting pain and palliative care awareness, education, and volunteer support for patients with chronic or terminal illnesses.
- Collaborated with healthcare professionals, NGOs, and hospital departments to organize awareness campaigns, medical camps, and support programs.
- Trained and coordinated a team of student volunteers to provide emotional support and non-clinical assistance to patients and families.
- Conducted workshops and peer education sessions on palliative care principles, empathy in medicine, and end-of-life care.
Pain and Palliative Care Leader
Timeline
Shift leader
Tesco Large Stores
03.2023 - Current
Sales and marketing executive
Aloala Information Technology
01.2017 - 01.2023
Store manager
Wildcraft
02.2016 - 01.2017
Bachelor of Arts - Economics
Madurai Kamaraj University
/2012 - /2015