Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Sanu Sam

Ilford

Summary

Dynamic and results-driven professional with a solid background in
sales, marketing, and retail operations. Former Sales and Marketing
Executive with a proven track record in customer acquisition, brand
promotion, and market analysis. Currently serving as an Assistant
Manager/Shift Leader, leading teams to ensure smooth store operations,
optimal customer service, and sales performance. Skilled in team
leadership, inventory control, and performance-driven decision-making.
Passionate about delivering value, motivating teams, and contributing to
organizational growth.

Overview

10
10
years of professional experience

Work History

Shift leader

Tesco Large Stores
London
03.2023 - Current
  • Answered questions and resolved employee complaints.
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.
  • Organised work schedules to meet demanding production goals.
  • Managed and trained staff and provided strategic solutions.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Practiced food and health safety to comply with guidelines.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Assigned tasks, projects and responsibilities to team members and monitored status.

Sales and marketing executive

Aloala Information Technology
Bahrain
01.2017 - 01.2023
  • Nurtured professional relationships with existing clients to increase satisfaction and sales.
  • Launched successful promotional events, significant increase in footfall.
  • Achieved customer retention through relationship management strategies.
  • Built and maintained well-organised marketing prospect and customer databases.
  • Analysed market trends for strategic sales planning.
  • Mastered product knowledge, effective sales presentations and negotiations.

Store manager

Wildcraft
Cochin,India
02.2016 - 01.2017
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Coached underperforming employees improving their job performance significantly.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Developed a team-oriented environment by implementing effective leadership strategies.

Education

Bachelor of Arts - Economics

Madurai Kamaraj University
India
/2012 - /2015

Skills

    Multitasking

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Languages

English
Advanced
Hindi
Advanced
Tamil
Advanced
Malayalam
Advanced

Accomplishments

    Pain and Palliative Care Leader

  • Led a college-based initiative focused on promoting pain and palliative care awareness, education, and volunteer support for patients with chronic or terminal illnesses.
  • Collaborated with healthcare professionals, NGOs, and hospital departments to organize awareness campaigns, medical camps, and support programs.
  • Trained and coordinated a team of student volunteers to provide emotional support and non-clinical assistance to patients and families.
  • Conducted workshops and peer education sessions on palliative care principles, empathy in medicine, and end-of-life care.

Timeline

Shift leader

Tesco Large Stores
03.2023 - Current

Sales and marketing executive

Aloala Information Technology
01.2017 - 01.2023

Store manager

Wildcraft
02.2016 - 01.2017

Bachelor of Arts - Economics

Madurai Kamaraj University
/2012 - /2015

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Sanu Sam