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Sanu Joseph
Senior Consultant
373, Cherrydown East, Basildon,Essex
Work Preference
Summary
Experienced Senior Consultant with over 11.8 years of experience in visa operations for Europe, Asia Pacific and US regions, Global Travel Management and exposure to HR activities. Proven with effective interpersonal communication, negotiating and analytical skills with demonstrated abilities in customer/vendor relationship management, quick learner, persistent and dependable individual.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Senior Consultant
Ernst & Young LLP
London, England
09.2022 - Current
- Manage and deliver end-to-end immigration services for corporate clients and EY employees.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Play a key role in supervising GDS staffs, maintaining quality standards, and contributing to continuous improvement and business growth.
- Provide strategic immigration advice to corporate clients and EY employees on visa categories, compliance, and global mobility implications.
- Conduct immigration assessments and recommend compliant pathways for inbound and outbound employee moves.
- Stay abreast of UK Home Office and international immigration developments, interpreting their impact on clients’ operations and compliance obligations.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Review and quality-check immigration applications, email draft, documentation prepared by offshore delivery teams.
- Ensure all cases are tracked, documented, and delivered within agreed service levels (SLAs) and quality standards.
- High attention to detail with sound commercial and strategic judgment on cases handled.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Research and apply current immigration developments and policy changes to client solutions.
- Manage to build strong client relationships and proactively identify process improvements and opportunities.
Assistant Manager
Mercedes Benz Research & Development Ltd.
06.2016 - 11.2021
- Process Work Permit Visa applications for the Europe, Asia & Americas regions
- Played a key role for developing a new tool for visa & travel.
- Managing end-to-end Global mobility assignments in accordance to global policies
- Assignment briefing and guidance to employees
- Coordinate with business for planning global mobility assignments
- Supporting business in resolving global mobility, immigration, travel issues
- Liaison with Host HR, Immigration partners, Relocation agents, Visa agents, & other third-party services
- Liaison with Consulates & other related parties related to Visa applications
- Validation of travel requests in compliance with visa & tax regulations
- Tracking and reporting of assignments & business trips at every stage
- Ensure smooth functioning of travel bookings for employees
- Handled Inbound and Expat immigration requirements
- Provide employee pre-departure training
- Periodic review of policy, guidelines and compliance
- Travel Cost Optimization - Analysis of Travel Pattern and reporting to management
- Validate travel agents invoicing and reporting to Controlling, Provisions to Payables team
- Monitoring of Travel Policy and adherence
- Work closely with Global teams in relation with Immigration & Travel management
- Active participation in global projects implementation locally
- Ensure and monitor compliant Visa and cost-effective Travel Management Processes and Transactions
- Implement and maintain globally standardized systems, processes and methods
- Provide qualitative advice & trainings to visa/travel involved management as well as Travelers
- Played vital role during company separation in organizing various HR operations & re-building new visa tool for the new entity
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Improved employee satisfaction by addressing and resolving complaints promptly.
Senior Associate
IGATE Global Solutions Ltd(Currently Accrued by Capgemini )
Bangalore, Karnataka
04.2012 - 01.2015
- Responsible for visa operation for Germany, United Kingdom, Australia, Japan, Singapore, Malaysia & US with hands on visa processing
- Complete end-to-end process until the visa is cleared.
- Understanding Immigration law, Internal Norms, Processes and Systems and guide the team members in implementing the policies and systems as and when required.
- Played a key role for developing a new tool for visa & travel.
- Maintained MIS both manually and on tool on a daily basis & generated Weekly and Monthly reports for the Management.
- Time to time updating and follow-up of internal & external policies and procedures.
- Evaluate application, Verify documentation, determine type of Visa & Process and update on PeopleSoft HRMS & INSZoom Application.
- Updating the time-to-time status of visa to employees through a tool called Visa track PeopleSoft Application.
- Handling various Business Units for visa, work permit, travel insurance, and other travel arrangements.
- Process of employee travel tickets & accommodation.
- Coordinated for the legalization of certificates.
- Interacting with employee through mails & Telephone.
- Handled Shared service activities like end-to-end onboarding, off boarding, employee induction & employee absence.
- Conducted base level interviews with the applicants
- Produced documentation, status reports and presentations.
- Developed junior team members and cultivated collaborative culture.
Senior Associate
Kaptko Talent Solution ltd
Bangalore, Karnataka
09.2011 - 11.2011
- Search for Relevant profiles in various Job Portals.
- Screen candidate resumes and interview them.
- End to end recruitment.
- Take initial round of interview.
- Complete validation of employee profile and background.
- Setup interview time and date with the employee.
- Complete support until the joining formality is completed.
- Worked varied hours to meet seasonal and business needs.
Education
MBA - Human Resources Development & Marketing
Happy Valley Business School(Anna University)
Coimbatore 05.2009 - 05.2011
Bachelor of Computer Applications - Computer Science
Maharaja Arts & Science College
Coimbatore 06.2006 - 04.2009
Higher Secondary School - Commerce And Computer Science
Sacred Heart Matriculation Higher Secondary School
Kayyunni, Tamil Nadu, India 05.2004 - 05.2006
Secondary School -
Sacred Heart Higher Secondary School
Kayyunni, Tamil Nadu, Inida 03.2003 - 04.2004
Skills
Immigration Law & Compliance
Global Travel Management
Visa / HR related ERPs
Customer / Vendor Relationship Management
Reporting Metrics & Management reporting
Business planning
Operations management
Strategic planning
Project Management
Training
Accomplishments
- Specially acknowledged for independently handling and developing Standard Operating Procedure (SOP) for Germany and Japan by understanding the complete process and compliance within a short span of time.
- Developed SOPs and streamlined the process for Australia, Sweden, Denmark, Switzerland, UK, Germany, Belgium, Netherlands, Malaysia, Japan & Singapore.
- Processed visas for the Top-Level Management to attend their Annual Leadership Program.
- Played a key role for developing a new tool for visa & travel.
- Processed Germany work permits visas for critical projects during the pandemic successfully.
- Achieved reduced processing timeline by introducing Visa tools for company visa applications
Software
Outlook
Interests
Cricket
Travelling
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Tamil
Intermediate (B1)
Malayalam
Upper intermediate (B2)
Timeline
Senior Consultant
Ernst & Young LLP
09.2022 - Current
Assistant Manager
Mercedes Benz Research & Development Ltd.
06.2016 - 11.2021
Senior Associate
IGATE Global Solutions Ltd(Currently Accrued by Capgemini )
04.2012 - 01.2015
Senior Associate
Kaptko Talent Solution ltd
09.2011 - 11.2011
MBA - Human Resources Development & Marketing
Happy Valley Business School(Anna University)
05.2009 - 05.2011
Bachelor of Computer Applications - Computer Science
Maharaja Arts & Science College
06.2006 - 04.2009
Higher Secondary School - Commerce And Computer Science
Sacred Heart Matriculation Higher Secondary School
05.2004 - 05.2006
Secondary School -
Sacred Heart Higher Secondary School
03.2003 - 04.2004