SANTOSHI SEN
MAIDSTONE,KENT
Summary
Dedicated professional with expertise in safeguarding awareness, emotional intelligence, and language teaching. Demonstrates a strong commitment to fostering safe and supportive learning environments. Adept at utilising emotional intelligence to enhance student engagement and success. Career goal includes advancing in educational roles that leverage these core competencies to make a meaningful impact on student development.
Driven Banking Intern with knack for financial analysis and customer service excellence. Proven ability to streamline processes, reducing client wait times and improving satisfaction ratings. Known for attention to detail and quick problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Preschool teacher
Sagarmatha Secondary English Boarding School
Waling, Syangja
02.2023 - 12.2023
- Devised activities to improve pupils' social, emotional and cognitive development.
- Built positive relationships with families, enhancing trust in care provisions.
- Developed children's social skills for positive interactions with peers and adults.
- Tracked and assessed learning journeys using Nursery Management Software.
- Managed classroom behaviour effectively, ensuring an optimal learning environment for all students.
- Helped children to reach full potential across multiple primary subjects using blend of modern and traditional teaching techniques.
- Organised documentation and creatives to prepare for publication.
- Sought feedback actively and used it to improve performance.
- Adhered strictly to policies and procedures for continued company compliance.
Banking intern
Jyoti Development Bank
Waling, Syangja
12.2020 - 06.2021
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Assisted customers with questions about products, services and terms.
- Liaised between customers and banking departments for smooth transactions.
- Managed databases through proficient use of banking software.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Supported customer service by addressing account queries.
Education
+2 - Business Management
Nepal Model Secondary School
Nepal 04.2015 - 03.2018
Skills
- Conflict resolution within classroom
- Creativity in teaching
- Motivating reluctant learners
- Behaviour management
- Critical observation
- Positive reinforcement
- Multicultural awareness in teaching
- Customer liaison
- Active listening
- Self-motivation
- Understanding of compliance
- Bilingual in Nepali and Hindi
- Banking software proficiency
- Banking product knowledge
Affiliations
- dance
- cooking
Languages
Nepali
Native
Hindi
Fluent
English
Intermediate
Timeline
Preschool teacher
Sagarmatha Secondary English Boarding School
02.2023 - 12.2023
Banking intern
Jyoti Development Bank
12.2020 - 06.2021
+2 - Business Management
Nepal Model Secondary School
04.2015 - 03.2018
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