SANTHRA JOHNS
Bath,BAS
Summary
A dedicated and energetic professional employ with a strong commitment to delivering exceptional hospitality by warmly welcoming customers with a positive smile. Demonstrates proven expertise in developing and implementing effective marketing strategies through social media platforms, website. Experienced in chairing team meetings, conflict management, and representing the company positively in entrepreneurial events. Skilled in public speaking, certified in the Train-the-Trainer program, and proficient in creating certificates, posters. Expertise includes conducting audits, supervising staff, maintaining accurate client and staff records, and amplifying influencer marketing efforts. Adept at working effectively under pressure to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Divine home care solutions
Bath, Bath and North East Somerset
12.2024 - Current
- Led team meetings, ensured clear communication amongst all members.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Conducted performance appraisals , supervision with employees for career development discussions.
- Improved team efficiency by implementing new scheduling practices.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Assisted in the recruitment process for hiring quality staff members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Monitored employee attendance records for maintaining discipline within the team.
- Facilitated monthly training sessions for enhanced staff performance.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Improved workplace safety to reduce accidents and near-misses.
- conduct spot checks , risk assessment , care plan updation
Administrative assistant
New care limited
Portsmouth, Hampshire
02.2024 - 12.2025
- Updated company databases by inputting new employee contact information and employment details.
- Managed front desk duties to ensure smooth operation of reception area.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Kept adequate office supplies on hand to support staff and business requirements.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Assisted with budget preparations enabling effective financial planning.
- Interacted professionally with clients providing excellent service at all times.
Team leader
Cosham court nursing home
Cosham, Portsmouth
09.2023 - 02.2024
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to well being of clients
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Senior carer
minster group
Oxford, Oxfordshire
02.2023 - 09.2023
- Coordinated hospital appointments for timely medical attention when required.
- Maintained detailed records of patients' health conditions and treatments.
- Administered medications accurately following doctor's orders.
- Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Submitted reports to manager regarding status of client.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Organised activities and exercises to promote physical and mental well-being.
- Involved clients in decision-making to promote independence.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
Activities coordinator
neem tree
Greenford, Ealing
02.2021 - 02.2023
- Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.
- Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.
- Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
- Organised trips around local community, arranging transport and verifying accessibility.
- Obtained resident feedback by joining one-to-one reviews and attending resident meetings.
- Built positive relationships with clients to encourage continued class attendance.
- Welcomed new and returning clients, cultivating inclusive space.
- Planned and delivered engaging group and one-to-one fitness programmes.
- Developed high-quality training programmes using up-to-date health, fitness and nutrition knowledge.
- Coordinated outdoor excursions, enhancing residents' physical health and wellbeing.
Receptionist
Good shepherd international school
Rome, ITALY
11.2019 - 01.2021
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed bookings cancel and re-arrange appointments.
- Used cash register and software to collect school fees , other financial transaction
Education
Moving And Handling , Basic Life Support ,
Tutor Care
LondonMaster of Business Administration - Business management
Oxford Brookes University
Oxford 04.2001 -
Higher National Diploma - Social Work
Dante Allegri
VeniceBachelor of Arts - Economics
St Joseph College Devagiri
Calicut IndiaCertificate of Higher Education - Humanities
Savio Higher Secondary School
Calicut IndiaSkills
Influencer outreach management
- Instagram marketing
- Photo editing/ video marketing
- Social media listening
- Content curation
- Video production
- Influencer marketing amplification
- Digital media consultancy
- Marketing strategy
- Public speaking
- Train-the-Trainer model
- Quality and training audits
- Campaign performance evaluation
- Canva designing
Affiliations
- social media content creator
- cooking international dishes
- learning new AI tools
Accomplishments
Award for for best smile , confident walk in Jwala fashion carnival London
Employ of month Award
Best team player Award
Malayali Manga award
best basket ball player award in district level
Mock parliament award for college students
chief minister award for young social worker
Certification
train the trainer certificate for moving and handling , basic life support , risk Assesment
Languages
Italian
Advanced (C1)
English
Proficient (C2)
Malayalam
Fluent
Hindi
Advanced
French
Intermediate
Timeline
Supervisor
Divine home care solutions
12.2024 - Current
Administrative assistant
New care limited
02.2024 - 12.2025
Team leader
Cosham court nursing home
09.2023 - 02.2024
Senior carer
minster group
02.2023 - 09.2023
Activities coordinator
neem tree
02.2021 - 02.2023
Receptionist
Good shepherd international school
11.2019 - 01.2021
Master of Business Administration - Business management
Oxford Brookes University
04.2001 -
train the trainer certificate for moving and handling , basic life support , risk Assesment
Moving And Handling , Basic Life Support ,
Tutor Care
Higher National Diploma - Social Work
Dante Allegri
Bachelor of Arts - Economics
St Joseph College Devagiri
Certificate of Higher Education - Humanities
Savio Higher Secondary School
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