Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Santhosh Nithya Ragavan

Manchester,Lancashire
Santhosh Nithya Ragavan

Summary

With over 7.5 years of professional expertise in software testing, I stand as a distinguished QA Test Leader, well-versed in both manual and automated methodologies. My tenure at both BBC and IBM has granted me invaluable insights into diverse industries, sharpening my understanding of the intricacies of software testing and quality assurance. While at BBC, I honed my skills in the television domain, comprehending the nuances of TV industry workings and certification processes. Guiding testing teams through projects of varying scales, I've exhibited adept leadership, orchestrating seamless workflows and managing priorities effectively. My proficiency extends across the entire testing lifecycle, encompassing meticulous test case design, execution, and precise defect reporting. With a deep-rooted grasp of SDLC and STLC processes, I'm well-equipped to steer projects towards successful outcomes. My adeptness spans various testing types, including functional, regression, performance, mobile, and scenario-based tests. Notably, I have achieved the development of a sophisticated Cucumber framework for automation and API testing. Beyond my technical prowess, my self-driven approach, ethical standards, and analytical mindset facilitate proactive problem-solving and foster effective collaboration. Moreover, my experience in team management, coupled with exceptional written and interpersonal communication skills, positions me to excel in the Senior QA role. As a collaborative contributor, I am dedicated to enhancing both team and organizational success

Overview

7
years of professional experience
5
years of post-secondary education

Work history

BBC
Manchester, Salford

Tester
10.2022 - Current

Job overview



  • Designed comprehensive test plans, executed manual and automated test cases, and tracked defects using Jira and TestRail.
  • Utilised Python and Selenium for automation, reducing manual testing effort and improving testing efficiency.
  • Conducted thorough debugging and issue resolution to enhance software reliability.
  • Collaborated closely with cross-functional teams, contributing to Agile development processes and SDLC/STLC alignment.
  • Conducted Postman API testing to validate software functionalities.
  • Utilized JMeter for performance testing to ensure robust performance across different platforms.
  • Performed functional, regression, performance, and mobile testing on Audio/Video streaming devices, remote controls, and WiFi technologies.
  • Conducted comprehensive accessibility testing to ensure inclusive user experiences.
  • Monitored service performance across various platforms, recommending improvements based on analytical insights.
  • Assisted development teams in resolving configuration issues affecting software performance on specific devices or platforms.
  • Prepared and presented quantitative reports to stakeholders, aiding data-driven decision-making.
  • Using a range of monitoring and analytics tools to track user events, clicks, and impressions, and making recommendations for improvements based on insights gained from this data.
  • Performed certification for a variety of devices by meticulously conducting exhaustive test charters, covering areas such as BBC iPlayer, BBC Sounds, Hbbtv packages, and YouView Freeview test suites.
  • Possess fundamental familiarity with AWS, allowing me to review logs and other relevant information when an alarm is triggered.


Sky UK
Manchester, Stockport

Customer Support Executive
05.2023 - 07.2023

Job overview

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organization’s offerings

IBM India
Bangalore, India

QA Test Lead
03.2016 - 01.2022

Job overview

  • Responsible to get all the new requirements from BA.
  • Created Test Plans for assessing applications, carried them out and sent the results to Jira for analysis.
  • Lead the team in showcasing the client and product owners with the project's key features, such as the response time, the scope of the consideration, the user interface, the thor-oughness of the output sticking to the user stories.
  • Assured that the testing team participated in the following essential Agile rituals: Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospectives.
  • Facilitated daily meetings with the project team and leader-ship to create milestones and identify areas for improve-ment.
  • Always ensure that the testing team has the necessary test-ing expertise and is using the appropriate testing tools.
  • Ensured that 100 % of inter-team risks, impediments and blockers were identified, communicated, and resolved.
  • Monitored Testing Team in Preparation of Test Procedures, Test Scenarios, Cases and Test Data
  • Responsible for GUI and Functional Testing · Tested Manually on Mobile Devices
  • Involved in Test Execution, Results Analyzing and Defect Re-porting
  • Managed a team of 8 employees working on different test-ing projects overseeing eficiency of productivity and pro-duction.
  • Responsible for Automation Infrastructure Development us-ing Selenium.
  • Monitored the team in the implementation of automated testing scripts with Selenium, minimizing labor hours and maximizing team performance.
  • Created Test cases Using Element locators and Selenium Web driver methods
  • Involved in Regression Testing using Selenium.
  • Prepared and provided stakeholders and product owners weekly and monthly status reports that included an over-view of the work that had been done and a schedule for the upcoming tasks.

Education

Univeristy of Salford
Salford

Masters in Project Management from Project Management
01.2022 - 01.2024

University overview

University of Madras
Chennai, India

Bachelor of computer science from Computer Science
06.2004 - 05.2007

University overview

Skills

  • Python
  • Jenkins
  • Jira
  • Test Rail
  • Visual Studio
  • Test automation frameworks
  • Selenium
  • Equipment debugging
  • Defect resolution
  • Defect monitoring
  • Automation knowledge
  • Manual test case preparation
  • Automation scripting
  • Test implementation
  • Cross-platform testing
  • Teambuilding
  • Documentation skills
  • Cucumber Framework
  • API Testing
  • AWS
  • Jmeter
  • Mobile Testing
  • TV device testing(BBC iPlayer and BBC Sounds)

Languages

English
Fluent

Timeline

Customer Support Executive
Sky UK
05.2023 - 07.2023
Tester
BBC
10.2022 - Current
Univeristy of Salford
Masters in Project Management from Project Management
01.2022 - 01.2024
QA Test Lead
IBM India
03.2016 - 01.2022
University of Madras
Bachelor of computer science from Computer Science
06.2004 - 05.2007
Santhosh Nithya Ragavan