SANTHOSH KUMAR KUPPUSAMY
Woking,UK
Summary
Detail-oriented Business Analytics postgraduate with experience in financial data reconciliation and technical support. Proficient in SQL, Power BI, and data validation, with a strong ability to troubleshoot and streamline processes. Proven track record in contributing to data-driven decision-making in fast-paced environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Junior Analyst Programmer (Apprenticeship)
VJSAR (Client: Beazley)
London, UK
12.2024 - 08.2025
- Reconciled daily financial data using AutoRek, ensuring 100% data accuracy and timely job execution.
- Conducted data validation and exception monitoring, identifying and resolving discrepancies with minimal supervision.
- Investigated and cleared unmatched records and reconciliation differences, escalating issues to relevant teams for timely resolution.
- Responded to internal user queries, resolving 90%+ of issues independently via AutoRek and related tools.
- Managed Jira tickets for incident tracking, change requests, and data corrections, improving turnaround times by 20%.
- Leveraged SQL, Excel, and AutoRek to generate performance reports, troubleshoot process gaps, and support reconciliation automation.
- Maintained detailed process documentation and supported new joiners, enhancing onboarding efficiency and knowledge retention.
- Recognized for strong organizational skills, attention to detail, and solution-oriented approach in both independent and team settings.
BUSINESS DEVELOPMENT EXECUTIVE
ALGORITZ WEB TECHNOLOGIES
Chennai, India
09.2022 - 08.2023
- Converted 40+ business leads, increasing client acquisition by 25% over 12 months.
- Generated and qualified new leads through outreach and follow-up campaigns.
- Conducted market research to identify potential clients and emerging trends.
- Educated prospects on digital marketing solutions aligned with their business goals.
- Negotiated contracts and onboarded 20+ clients, ensuring smooth transition process.
- Collaborated with sales, marketing, and product teams to deliver tailored client solutions.
Helpdesk Executive
SCHIIMA SYSNET AND SYSTEMS
Chennai, India
09.2021 - 04.2022
- Responded to 50+ client queries daily via email, phone, and chat with empathy and professionalism.
- Logged and managed 100+ incident tickets weekly, ensuring accurate documentation and timely resolution.
- Diagnosed and resolved basic hardware, software, and network issues with minimal escalation.
- Escalated complex technical problems to senior engineers, ensuring seamless issue handover.
- Tracked and recorded daily activities of engineering staff to maintain operational visibility and accountability.
- Collaborated with engineers to resolve client issues efficiently and shared knowledge to improve team performance.
Education
Master of Science - BUSINESS ANALYTICS
UNIVERSITY OF SURREY
Guildford, Surrey 09.2023 - 10.2024
Bachelor of Science - ELECTRONICS AND INSTRUMENTATION ENGINEERING
ANNA UNIVERSITY
CHENNAI, INDIA 07.2016 - 11.2020
Skills
- Programming Language: Python, SQL, R
- Technical Skills: DBMS, SPSS Modeler, Data Visualization, Data Analysis, Machine Learning and Predictive Analytics, Econometrics and Statistical Modeling, Optimization and Simulation, Project Management
- Other Tools/Software: Jupyter Notebook, Power BI, SAS Viya Google Analytics, MS Excel, Microsoft Word, CRM, Autorek, Jira Board
Projects
Exploratory Analysis of User Behaviour in Online Education Platforms, Conducted a comparative analysis of user engagement, satisfaction, and completion rates between self-paced and instructor-led online courses. Applied Community of Inquiry (CoI) and Self-Determination Theory (SDT) frameworks using survey data, SPSS, and Excel. Provided actionable recommendations to optimise course design and improve learning outcomes in online education platforms.
Timeline
Junior Analyst Programmer (Apprenticeship)
VJSAR (Client: Beazley)
12.2024 - 08.2025
Master of Science - BUSINESS ANALYTICS
UNIVERSITY OF SURREY
09.2023 - 10.2024
BUSINESS DEVELOPMENT EXECUTIVE
ALGORITZ WEB TECHNOLOGIES
09.2022 - 08.2023
Helpdesk Executive
SCHIIMA SYSNET AND SYSTEMS
09.2021 - 04.2022
Bachelor of Science - ELECTRONICS AND INSTRUMENTATION ENGINEERING
ANNA UNIVERSITY
07.2016 - 11.2020
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