Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Santhosh Shanthagouda

www.linkedin.com/in/santhosh-shanthagouda

Summary

A well-coordinated Test Lead driven to improve procedures and team effectiveness. Adept at evaluating products for design compliance, sustainability and user-friendliness. Highly productive and resourceful leader, bringing 14 years of manual and automation software testing experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.

Experienced in delivering complex and large scale programs with high standards of quality and providing automation solutions.

Overview

15
years of professional experience
1
Certification

Work History

JCPenney
Bengaluru, India

Test Lead
12.2016 - Current

Job overview

  • Driven E2E project solution for SQL Simplification which saved $2.5 Million.
  • Major contributor to deliver Home Service project with high standard quality which enabled JCPenney to set up new business.
  • Involved in high visibility projects like Customer Wallet , Sephora points to Cash and contactless payment experience to customers.
  • Fine Jewelry Business Enhancements , BOPIS project, KLARNA projects , Credit card Applications E2E Testing.
  • Gather requirements for new functionalities, Create Jira Stories for in house development Next Gen Payment Device Service
  • Create Test plan, Testing strategy, drive review calls, and track feedbacks to closure.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Worked alongside management to develop testing and improvement plans.
  • Analyzing release related reports, Defect reports and improvise process
  • Analyzing sales, promotions, Cashman activities.
  • Organize UAT for every release , Support Test data preparation , Document results and communicate with entire stakeholders
  • Directed teams completing regression tests to support successful product development stages
  • Trained new test employees on equipment and company guidelines to promote productive and high-quality work
  • Provided reports on milestones, issues and test concerns to project managers for assistance
  • Built automated test scripts to handle repetitive software testing work

TESCO HSC
Bengaluru, India

Senior Software Test Specialist
06.2011 - 12.2016

Job overview

  • As part of Stores Checkout Team handling testing team for UK and delivered highly visible programs on digitizing customer experience.
  • Traveled to UK for two year to work on innovative projects and for UAT Support.
  • Identified improvement areas & implemented Quality Control measures to maximize customer satisfaction levels.
  • Built and sustained healthy relationships with corporate clients by achieving timely delivery & quality control.
  • Accountable for deliverables and ensure that they meet quality and timelines.
  • Delivered Quality projects of highly complex , Multi applications impacted projects.
  • Smart cash Drawer , Digital Wallet, Digital coupons , SONIC , SSC , Retalix-10 , Retalix Store Line Configuration , Payments , Cash Office , Settlement process , Store Operations
  • Collaborated with QA team to test software quality through manual and automated testing
  • Developed efficient technical solutions to resolve wide range of business problems

IBM India Pvt Ltd
Bengaluru, India

Test Specialist
08.2008 - 06.2011

Job overview

  • Managed testing for 3 different critical applications like Business Direct, BDmap and BeSales for AT&T client. Business Direct hosted hundreds of applications and lakhs of end users.
  • Identified and tracked defects with ClearQuest, QC and supported developers in resolving problems by completing additional tests.
  • Managed communication between different stakeholders to gather information, resolve differences and implement improvements.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Provided UAT support. Test data preparation , Organize Review meetings , Stakeholder communication
  • Tested newly installed systems, closely monitoring functionality and adherence to operating specifications

Education

Liverpool John Moores University, UK
BENGALURU

Master of Science from Data Science
06.2020

University Overview

  • Graduated with Distinction

UVCE
BENGALURU

Bachelor of Engineering from Electrical, Electronics Engineering Technologies
06.2008

Skills

  • 14 years of experience in testing POS Application (NCR, Aptos, Retalix), Self Service Checkout, Retalix Store Configuration, Retail Store applications, Customer Loyalty ,web application testing , Mobile Applications , telecom domain experience
  • Experienced in process improvements and streamline processes that help organization meet its objectives and reach goals
  • Test Design and Test Methodologies, Project Planning
    teamwork and a positive attitude
  • User Acceptance Testing (UAT)
    Cross-functional team collaboration, agile best practices, excellent communication skills,
  • Selenium , Python, Java, Jenkins, GitHub, SQL, Jira, ALM , CQ, TFS, Managed Pricing, Confluence, Sharepoint
  • Experienced in Data Analytics, Exploratory data analysis, Data Visualization using, Python/Tableau, Lucidchart

Accomplishments

  • Delivered complex project with high quality standards which saved organization millions of dollars annually. ( Smart cash drawer project , Digital coupons & Wallets , SQL simplification , SONIC promotional events )
  • Single handedly driven all e2e testing activities and contributed towards new business requirement gathering which helped organization to set up new business. ( HomeServices)
  • Received multiple spot awards for exhibiting accountability, attentive to details and providing business value inputs.
  • Participated in Hackathon Business Ideas, Received Best of IBM awards.

Certification

  • Agile Certification, Tesco Organization, 2013
  • AIX Basics 5L
  • Retail Silver Certification, Tesco Organization

Timeline

Test Lead

JCPenney
12.2016 - Current

Senior Software Test Specialist

TESCO HSC
06.2011 - 12.2016

Test Specialist

IBM India Pvt Ltd
08.2008 - 06.2011

Liverpool John Moores University, UK

Master of Science from Data Science

UVCE

Bachelor of Engineering from Electrical, Electronics Engineering Technologies

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Santhosh Shanthagouda