Santhosh Mathew
Chester Le Street,England
Summary
Professional Sales Executive with 13 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
14
14
years of professional experience
25
25
years of post-secondary education
Work history
Care Assistant
Gainford Group Limited
Chester Le Street, England
12.2022 - Current
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Minimised care continuity issues by keeping thorough, accurate records.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided attentive first-hand care, comfort and safety to patients.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Food Production Operator
Symingtons
Consett, Durham
10.2022 - 01.2023
- Identified areas for process improvements, helping to maintain yield standards.
- Achieved production targets and maximized efficiency.
- Packed and labelled finished goods before delivery.
- Reported health and safety risks within area of work.
- Inspected and confirmed correct quantities before packaging.
- Picked and packed food deliveries per shift with maximum accuracy.
- Maintained excellent levels of cleanliness in working areas, continually adhering to strict health and safety regulations.
- Informed manager regarding issues for swift resolution and minimal disruption to operations.
Senior Sales Executive
Integrity International LLC
Muscat, Oman
12.2019 - 01.2022
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Implemented proven networking methods to build strong working relationships with clients and peers.
Assistant Sales Manager
Apollo Dimora Hotel
Thiruvananthapuram, India
10.2016 - 04.2019
- Collected customer and market feedback and reported information to company leadership.
- Evaluated current processes through market studies and proposed innovative improvement strategies to combat current issues, resulting in new business accounts .
- Mentored 3 junior Sales Executives in Key accounts handling.
- Facilitated accurate assessment of sales performance by determining clear, measurable KPI metrics across all sales activities.
- Developed a frequent communication calendar to maintain rapport with existing customers, achieving 85% client retention.
- Captured 30% sales increase by creatively promoting customer service through Feedback and reference.
Business Executive
Tata Realty And Infrastructure LTD
Cochin, India
05.2015 - 04.2016
- Professionally represented sellers in complex negotiation with prospective buyers.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Wrote contracts between buyers and sellers and ensured adherence.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Guided homebuyers and sellers through process of short sales.
Sales Executive
Golden Dreams Tourism
Dubai, United Arab Emirates
09.2012 - 09.2014
- Identified prospect needs and offered appropriate products and services.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Increased revenue through upselling and consistent contract renewals.
- Nurtured leads through sales pipeline within target timeframes.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Presented online demonstrations and training to new clients for supportive onboarding experience.
- Employed proactive problem-solving to handle objections with professionalism.
- Generated leads through cold calling, industry networking and social media to reach monthly targets.
Assistant Travel Sales Manager
Sterling Holidays Resorts
Cochin, India
03.2011 - 05.2012
- Sold travel products and tour packages online and offline to potential clients.
- Handled complex customer complaints, liaising with partners to provide prompt resolution.
- Pursued innovative and alternative ideas for business growth.
- Determined ways to monitor and improve customer satisfaction rates.
- Collaborated with travel partners in managing bookings and schedules for customers.
- Led travel consultants in managing highly successful programs, consistently meeting agency sales targets.
Manager-Tours
Fortune Destination Management
Cochin, India
05.2009 - 03.2010
- Created contracts and Service Level Agreements with hotel and transportation providers.
- Assessed prospective resort suitability and quality through in-person visits.
- Designed bespoke holiday packages to exact customer budget and resort requirements.
- Marketed holidays and tours through travel agents and online booking sites.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Verified customer insurance and documentation ahead of travel for reduced risk.
- Researched resorts and destinations ahead of tour planning to assess suitability for customer bases.
- Used destination knowledge to enhance customer trips with local recommendations.
- Monitored market trends to develop tours suited to customer demand.
Education
Bachelor Of Tourism Studies - Tourism Marketing
M G University
India 08.2006 - 05.2009
GCSEs - Humanities
State Board Of Kerala
India 06.2004 - 03.2026
Skills
- Territory management
- Lead development
- Market trends understanding
- Account management
- Customer relations
- Customer service
- Salesforce
- Presentations and proposals
- Partnership marketing
- Market and competitive analysis
- Report writing skills
- Complex negotiations
- Internet and e-mail marketing
- Personal care
- Documentation development
- Elderly care
- Meal preparation
- Care plan management
- Safeguarding knowledge
- Organisational standards
- Basic life support
- Patient handling and positioning
- Pressure area care
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Care Assistant
Gainford Group Limited
12.2022 - Current
Food Production Operator
Symingtons
10.2022 - 01.2023
Senior Sales Executive
Integrity International LLC
12.2019 - 01.2022
Assistant Sales Manager
Apollo Dimora Hotel
10.2016 - 04.2019
Business Executive
Tata Realty And Infrastructure LTD
05.2015 - 04.2016
Sales Executive
Golden Dreams Tourism
09.2012 - 09.2014
Assistant Travel Sales Manager
Sterling Holidays Resorts
03.2011 - 05.2012
Manager-Tours
Fortune Destination Management
05.2009 - 03.2010
Bachelor Of Tourism Studies - Tourism Marketing
M G University
08.2006 - 05.2009
GCSEs - Humanities
State Board Of Kerala
06.2004 - 03.2026
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