Summary
Overview
Work History
Education
Skills
Career Chronicles
Language
Father Name
Personal Information
Training
Timeline
Generic

SANTHOSH DARSHANALA

HYD

Summary

5 years of experience and well-honed expertise in the areas of Citrix, VMware and Windows administration. Working experience on Citrix (XenApp 6.5, Xendesktop 7.15). Working experience on Citrix Provisioning services 7.7 and 7.15. Hands-on experience on Citrix License servers. Hands-on experience on Web Interface/Storefront servers. Experience on VMware vSphere (ESXi) Microsoft (Hyper-V). Implemented POC on Xendesktop 7.15. Hands on Experience on UPM, Edgesight and Director.

Overview

1
1
year of professional experience

Work History

Citrix Administrator

IBM
- 2 2022
  • Hands on experience on creating machine catalogs and updating catalogs
  • Monitoring the citrix environment with director
  • Troubleshooting the user issues with Xenapp and Xendesktop
  • As per the requirements building the new servers
  • Installing Citrix Receiver for Citrix Implementation Creating and configuring Citrix policies, applying filters on servers to users Checking the Load on servers using command Prompt Installing Citrix Receiver for Citrix Implementation Creating and configuring Citrix policies, applying filters on servers to users Checking the Load on servers using command Prompt Installing Citrix Receiver for Citrix Implementation Creating and configuring Citrix policies, applying filters on servers to users Checking the Load on servers using command Prompt Performing Daily Operations checks for Citrix Investigate and resolve reported Citrix fault alarms Manage and report disk space/capacity of OS and Citrix drives Publish client applications to Citrix Troubleshooting Citrix published applications related Issues Publishing Applications, Server Desktop and Content Adding and removing machine to delivery groups Resetting user profile through Citrix director & profile servers Taking users shadow session using Citrix director
  • Basic troubleshooting on user login & profile loading issues
  • Creating & updating Citrix policies as per requirement
  • Installing and Configuring Web Interface
  • Managing Applications
  • Managing and Maintaining the Server and Farm
  • Creating, Configuring, Maintaining and Troubleshooting Pooled and Assigned Desktop groups
  • Security, Permissions, Disk Space and Process Monitoring
  • Configuring & Managing Security Settings of users, computers & groups in servers Responding to client support requests
  • Continuous monitoring of systems, software, and hardware
  • Install and test desktop software applications and internet browsers
  • Basic troubleshooting on user login & profile loading issues
  • Installing and configuring License server
  • Installing and configuring Citrix XenApp 6.5 & Citrix virtual apps and desktops 7.x
  • Installing and configuring MCS
  • Troubleshooting on citrix VDI and application issues Troubleshooting end user issues like client issues
  • Citrix server’s health checks on daily basis
  • Monitoring server’s performance
  • Creating and updating the Machine catalogs and Delivery groups
  • Assigning virtual desktops to the new users.
  • Maintained classified workstations within information assurance requirements
  • Collaborated with cross-functional teams to integrate Citrix solutions into company infrastructure seamlessly
  • Assisted in meeting compliance requirements by conducting regular audits and addressing any gaps in the Citrix environment
  • Wrote strategic business plans outlining need for departmental information technology resources
  • Oversaw development and implementation of improvements to support network operations
  • Provided exceptional end-user support by promptly addressing concerns related to the functionality or performance of the Citrix environment
  • Evaluated new products and tools compatible with the Citrix environment, implementing those that added value or increased efficiency in daily operations
  • Kept abreast of emerging technologies and trends in the Citrix domain, making informed recommendations for future improvements and upgrades
  • Managed life cycle replacement of hardware and software
  • Reviewed deficiencies based on internal audits and suggested remedies
  • Worked closely with project management teams to deliver Citrix solutions on-time and within budget constraints, ensuring stakeholder satisfaction
  • Boosted user productivity with seamless remote access to applications through efficient configuration of Citrix NetScaler Gateway
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
  • Engaged with engineers to determine best practice and operation of network to maintain constant operation
  • Increased user satisfaction with consistent access to applications by maintaining a stable Citrix environment
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending
  • Streamlined application deployment for improved efficiency with centralized management using Citrix Studio
  • Developed comprehensive documentation for all aspects of the deployed solution, ensuring proper maintenance procedures were followed and facilitating efficient troubleshooting
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
  • Developed multi-site IT execution strategies, aligning work orders at [Number] locations to effectively align available resources with historical service data
  • Implemented and maintained technology and software budget
  • Communicated both in writing and verbally with employees to facilitate systems administration and resolve problems
  • Coordinated secure system access of users to various department systems and platforms
  • Communicated regularly with customers concerning data exchange and technology integration
  • Strengthened internal IT team competency on Citrix technologies through regular knowledge-sharing sessions and training workshops
  • Reduced downtime for users by proactively monitoring, troubleshooting, and resolving Citrix issues
  • Designed staffing plans for newly opened [Type] locations, organizing hiring and training scenarios to verify availability of competencies at each facility
  • Maintained classified network infrastructure and connectivity for each site
  • Maintained high availability of critical systems through proactive monitoring and timely resolution of potential issues in the Citrix ecosystem
  • Enabled seamless migration between platforms with minimal disruption to users by expertly handling version upgrades of various components within the Citrix suite
  • Liaised with other departments to minimize network interruptions and possible downtimes
  • Troubleshot basic workstation and server issues
  • Contributed to cost savings through virtualization of desktops and applications using Citrix technologies
  • Assessed business requirements to forecast annual budgetary operational costs
  • Enhanced system performance by optimizing Citrix infrastructure and implementing best practices
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies
  • Supported business continuity by designing and deploying disaster recovery plans for the Citrix infrastructure
  • Optimized resource allocation by effectively managing load balancing within the Citrix environment, ensuring balanced distribution of workloads across available resources
  • Analyzed network security and current infrastructure, assessing areas in need of improvement
  • Ensured data security by implementing strict access controls and following industry-standard protocols in the Citrix environment
  • Proven ability to develop and implement creative solutions to complex problems
  • Developed strong communication and organizational skills through working on group projects
  • Excellent communication skills, both verbal and written
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Developed and maintained courteous and effective working relationships
  • Worked well in a team setting, providing support and guidance

Citrix Administrator

JDA Software
08.2019 - 06.2020
  • Administration, Installing and configuring 7.15 Implemented POC on XenApp and XenDesktop 7.15 and PVS 7.7 Configuring License Administration console ports and administrators and import license files into the console Installation and Configuration of Citrix Web interface and licensing server for Citrix XenApp Creating new URLs for different customers by assigning public IP addresses for them Publishing and maintaining applications, desktops various management consoles in Citrix XenApp Farms Creating the restart schedules for the servers in Citrix XenApp Installing Citrix Receiver for Citrix Implementation Creating and configuring Citrix policies, applying filters on servers to users Checking the Load on servers using command Prompt Configuring Desktop Delivery Controller (DDC) in XenDesktop Creating and configuring catalogs, target devices, delivery groups in XenDesktop Creating and updating VDisk in Provisioning Services Monitoring system/ application alerts via Citrix EdgeSight and Desktop Director Downloading & Installing Citrix XenApp Hot fixes Rollup Pack updates when required
  • Continuously monitoring system and farm performance & doing daily Health Checks
  • Installed & Configured Citrix Web Interface for new farm
  • Monitoring Resource manager alerts and reports generation from report Vcenter
  • Generate configuration-logging reports when required
  • Configuring and implementing Citrix policies
  • Experience in Installation manager and publishing applications on Citrix.Troubleshooting of Citrix servers and user issues
  • Event log checking on the servers and console related for troubleshooting
  • Configured Scheduled install/upgrade Citrix remotely whenever possible Configure and manage server and server farm settings Configure load evaluators (Add, Edit, Delete) Optimize and troubleshoot client performance and slow lo Installation of General Applications on Citrix Environment Installation of Citrix related patches after testing in the test environment Performing Daily Operations checks for Citrix Investigate and resolve reported Citrix fault alarms Manage and report disk space/capacity of OS and Citrix drives Publish client applications to Citrix Troubleshooting Citrix published applications related Issues Publishing Applications, Server Desktop and Content Monitoring and Managing Performance Enabling and Securing Web Access to Published Applications and Content Performing common functions using the Access Management Console (Ex, Logon, Logoff, Monitor Sessions, Change/Set Load Evaluators etc.) Troubleshoot User Profile Issues Troubleshoot User Logging Issues First Level Troubleshooting Requests related to Granting Permissions to Users for any Applications or Citrix Environment

Citrix Administrator

Vitusa Polaris
- 08.2019
  • Installation and Configuration of Citrix Web interface and licensing server for Citrix XenApp Creating new URLs for different customers by assigning public IP addresses for them Publishing and maintaining applications, desktops various management consoles in Citrix XenApp Farms Creating the restart schedules for the servers in Citrix XenApp Installing Citrix Receiver for Citrix Implementation Creating and configuring Citrix policies, applying filters on servers to users Checking the Load on servers using command Prompt Configuring Desktop Delivery Controller (DDC) in XenDesktop Creating and configuring catalogs, target devices, delivery groups in XenDesktop Creating and updating VDisk in Provisioning Services Monitoring system/ application alerts via Citrix EdgeSight and Desktop Director Downloading & Installing Citrix XenApp Hot fixes Rollup Pack updates when required.

Education

Bachelor of Engineering - Information technology

Masters of science - computing

Skills

Knowledge in other technologies: HYPER-V, vSphere, UPM

undefined

Career Chronicles

  • IBM, 08/28/20, 02/21/22, Citrix Administrator, Hands on experience on creating machine catalogs and updating catalogs., Monitoring the citrix environment with director., Troubleshooting the user issues with Xenapp and Xendesktop., As per the requirements building the new servers., Installing Citrix Receiver for Citrix Implementation, Creating and configuring Citrix policies, applying filters on servers to users, Checking the Load on servers using command Prompt, Performing Daily Operations checks for Citrix Investigate and resolve reported Citrix fault alarms, Manage and report disk space/capacity of OS and Citrix drives, Publish client applications to Citrix, Troubleshooting Citrix published applications related Issues, Publishing Applications, Server Desktop and Content, Adding and removing machine to delivery groups, Resetting user profile through Citrix director & profile servers, Taking users shadow session using Citrix director., Basic troubleshooting on user login & profile loading issues., Creating & updating Citrix policies as per requirement., Installing and Configuring Web Interface., Managing Applications., Managing and Maintaining the Server and Farm., Creating, Configuring, Maintaining and Troubleshooting Pooled and Assigned Desktop groups., Security, Permissions, Disk Space and Process Monitoring., Configuring & Managing Security Settings of users, computers & groups in servers, Responding to client support requests., Continuous monitoring of systems, software, and hardware., Install and test desktop software applications and internet browsers., Basic troubleshooting on user login & profile loading issues., Installing and configuring License server., Installing and configuring Citrix XenApp 6.5 & Citrix virtual apps and desktops 7.x., Installing and configuring MCS., Troubleshooting on citrix VDI and application issues, Troubleshooting end user issues like client issues., Citrix server's health checks on daily basis., Monitoring server's performance., Creating and updating the Machine catalogs and Delivery groups., Assigning virtual desktops to the new users.
  • JDA Software, 08/01/19, 06/30/20, Citrix Administrator, Administration, Installing and configuring 7.15, Implemented POC on XenApp and XenDesktop 7.15 and PVS 7.7, Configuring License Administration console ports and administrators and import license files into the console, Installation and Configuration of Citrix Web interface and licensing server for Citrix XenApp, Creating new URLs for different customers by assigning public IP addresses for them, Publishing and maintaining applications, desktops various management consoles in Citrix XenApp Farms, Creating the restart schedules for the servers in Citrix XenApp, Installing Citrix Receiver for Citrix Implementation, Creating and configuring Citrix policies, applying filters on servers to users, Checking the Load on servers using command Prompt, Configuring Desktop Delivery Controller (DDC) in XenDesktop, Creating and configuring catalogs, target devices, delivery groups in XenDesktop, Creating and updating VDisk in Provisioning Services, Monitoring system/application alerts via Citrix EdgeSight and Desktop Director, Downloading & Installing Citrix XenApp Hot fixes Rollup Pack updates when required., Continuously monitoring system and farm performance & doing daily Health Checks., Installed & Configured Citrix Web Interface for new farm., Monitoring Resource manager alerts and reports generation from report Vcenter., Generate configuration-logging reports when required., Configuring and implementing Citrix policies. Experience in Installation manager and publishing applications on Citrix. Troubleshooting of Citrix servers and user issues., Event log checking on the servers and console related for troubleshooting., Configured Scheduled install/upgrade Citrix remotely whenever possible, Configure and manage server and server farm settings, Configure load evaluators (Add, Edit, Delete), Optimize and troubleshoot client performance and slow lo, Installation of General Applications on Citrix Environment, Installation of Citrix related patches after testing in the test environment, Performing Daily Operations checks for Citrix Investigate and resolve reported Citrix fault alarms, Manage and report disk space/capacity of OS and Citrix drives, Publish client applications to Citrix, Troubleshooting Citrix published applications related Issues, Publishing Applications, Server Desktop and Content, Monitoring and Managing Performance, Enabling and Securing Web Access to Published Applications and Content, Performing common functions using the Access Management Console (Ex, Logon, Logoff, Monitor Sessions, Change/Set Load Evaluators etc.), Troubleshoot User Profile Issues, Troubleshoot User Logging Issues, First Level Troubleshooting, Requests related to Granting Permissions to Users for any Applications or Citrix Environment
  • Vitusa Polaris, 08/06/00, 08/01/19, Citrix Administrator, Installation and Configuration of Citrix Web interface and licensing server for Citrix XenApp, Creating new URLs for different customers by assigning public IP addresses for them, Publishing and maintaining applications, desktops various management consoles in Citrix XenApp Farms, Creating the restart schedules for the servers in Citrix XenApp, Installing Citrix Receiver for Citrix Implementation, Creating and configuring Citrix policies, applying filters on servers to users, Checking the Load on servers using command Prompt, Configuring Desktop Delivery Controller (DDC) in XenDesktop, Creating and configuring catalogs, target devices, delivery groups in XenDesktop, Creating and updating VDisk in Provisioning Services, Monitoring system/application alerts via Citrix EdgeSight and Desktop Director, Downloading & Installing Citrix XenApp Hot fixes Rollup Pack updates when required.

Language

English, Hindi and Telugu

Father Name

Gangadhar

Personal Information

  • Gender: Male
  • Nationality: Indian

Training

  • Unix
  • PLSQL
  • Control Mz
  • Citrix XenApp Server 6.5
  • XenDesktop 7.6 & 7.15
  • Windows Server 2016, 2012, 2008R2 Administration
  • VMware EsxiServer

Timeline

Citrix Administrator

JDA Software
08.2019 - 06.2020

Citrix Administrator

IBM
- 2 2022

Citrix Administrator

Vitusa Polaris
- 08.2019

Bachelor of Engineering - Information technology

Masters of science - computing

Similar Profiles

CREATE PROFILE
SANTHOSH DARSHANALA