Santha Singh Ubhi
Leicester
Summary
Hands on professional with a people first approach, skilled in operational efficiency and creative problem solving. Proven experience in coordinating rehearsals, managing event logistics, and enhancing audience experiences in fast paced environments. Expertise in customer service, marketing, data analysis, and team collaboration, driving successful operations that align with performance standards and business objectives.
Overview
8
8
years of professional experience
Work history
Director of Performance & Production
All About The Music Hub
04.2025 - 12.2025
- Managed all logistics for events, including staging, sound production, and venue coordination.
- Coordinated rehearsals and performance planning to ensure technical delivery of live events.
- Established strong relationships with musicians, artists, suppliers, and partners.
- Supported marketing initiatives, ticket sales, and audience engagement campaigns.
- Contributed to programme development and planning of new artistic initiatives.
- Ensured high-quality experiences for performers, audiences, and VIP guests.
- Developed comprehensive business plans for company growth.
- Identified and capitalised on growth opportunities in the market.
- Managed negotiations with clients to secure profitable contracts.
- Introduced new marketing campaigns, boosted brand image.
- Coordinated large scale projects with successful outcomes.
Rental Service Associate
Thrifty Car Rental
06.2024 - 09.2025
- Managed rapid vehicle turnarounds, including cleaning, fueling, and quality checks for fleet reliability.
- Resolved customer issues professionally to achieve high satisfaction and repeat business.
- Collaborated with team members to enhance branch operations and exceed performance targets.
- Conducted light vehicle maintenance to uphold operational safety and efficiency.
- Delivered vehicles punctually, ensuring seamless handover experiences.
- Filed documents to optimise data management processes.
- Provided prompt and accurate responses, enhancing customer satisfaction.
- Supported senior staff during peak periods, resulting in improved workflow efficiency.
Marketing Manager
Microsoft
08.2023 - 06.2024
- Managed Microsoft branding in major tech and department stores, ensuring compliance with brand standards.
- Delivered product training for retail staff to enhance knowledge and boost sales performance.
- Collected and analysed customer engagement data to inform performance improvements.
- Maintained visually appealing retail environments that promoted customer interaction.
- Engaged directly with customers to gather feedback and encourage brand loyalty.
- Devised successful product launch plans for effective market entry.
- Facilitated training sessions to develop team skills and capabilities.
Courier Driver
DPD, City Sprint, Hermes, Yodel & Argos
08.2020 - 01.2022
- Achieved over 100 daily deliveries using LWB Mercedes Sprinter van.
- Developed efficient bundling and packing methods to expedite deliveries and returns.
- Adapted swiftly to complex operational and logistical challenges.
- Shared improved processes with colleagues to enhance overall team efficiency.
Sales Clerk & Pump Attendant
Shell
12.2019 - 07.2020
- Delivered excellent customer service during both team shifts and independent night shifts.
- Handled cashing up, daily stock checks and fresh food preparation in line with food safety standards.
- Prevented and de-escalated conflict and identified safety risks before they escalated.
- Supported management during the pandemic with flexible working across sites and shifts, ensuring continued safe service for the public.
Courier driver
Smiths News
03.2019 - 08.2019
- Executed multiple early morning multi-drop deliveries seven days a week.
- Developed efficient packing and delivery process for rapid, secure handling of packages.
- Shared operational insights with contractors to enhance overall delivery efficiency.
Engineering apprentice
Caterpillar UK
11.2017 - 07.2018
- Completed Engineering Apprenticeship placement focused on truck assembly at production line start.
- Acquired logistical and technical skills for efficient, safe production line operations.
- Demonstrated teamwork to achieve collective goals in safety, time management, and quality control.
- Managed stock supply and demand to align with customer forecasted needs.
- Exhibited effective communication and planning skills to support distribution targets across UK.
Education
Extended BTEC Diploma - Engineering
Birmingham Metropolitan College
11/2017 - 07/2018
GCSEs -
Hamstead Hall Academy
09/2011 - 06/2016
Additional Qualifications
Sandwell College
Sandwell 09/2018 - 11/2018
Skills
- Customer Service & Client Engagement
- Operations & Logistics Management
- Process Improvement & Efficiency
- Marketing, Branding & Digital Marketing
- Data Analysis & Reporting
- Training, Development & Cross Functional Collaboration
- Lead Generation & Technical/Product Knowledge
- Microsoft Office Proficiency
- Adaptability in Fast Changing Environments
HOBBIES & INTERESTS
Fitness & Nutrition, Music & DJ, Travel & Culture
Languages
Punjabi
Intermediate
References
References available upon request.
Timeline
Director of Performance & Production
All About The Music Hub
04.2025 - 12.2025
Rental Service Associate
Thrifty Car Rental
06.2024 - 09.2025
Marketing Manager
Microsoft
08.2023 - 06.2024
Courier Driver
DPD, City Sprint, Hermes, Yodel & Argos
08.2020 - 01.2022
Sales Clerk & Pump Attendant
Shell
12.2019 - 07.2020
Courier driver
Smiths News
03.2019 - 08.2019
Engineering apprentice
Caterpillar UK
11.2017 - 07.2018
Extended BTEC Diploma - Engineering
Birmingham Metropolitan College
11/2017 - 07/2018
GCSEs -
Hamstead Hall Academy
09/2011 - 06/2016
Additional Qualifications
Sandwell College
09/2018 - 11/2018