Santanu Biswas
Sr Cloud Architect And Platform Engineer
Peterborough
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Platform Architect
Accenture UK
LONDON
02.2022 - Current
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Guided other teams to design, develop and deploy data sets and tools that supported product use cases.
- Performed advanced engineering in configuration, management and deployment of AWS cloud environments.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
- Collaborated closely with product development teams and other stakeholders.
- Implemented best practices to protect data and assets.
Platform Reliability & Operations TL
The Trainline
London
11.2021 - 02.2022
- Create processes that enhance operational workflow and provide positive customer impact
- Design, build, manage and operate Allstate’s cloud platforms with a focus on automation and infrastructure as code
- Design, manage, and operate public cloud services to support Allstate’s cloud platforms
- Develop and operate an enterprise scale multi-tenant container management service
- Manage business relationships with key stakeholders (product, business, and IT), understand their business problems, appetite for business risk and guide them on IT strategy and direction
- Participates in the development of the strategy and design for the continuous delivery framework and tools, and acts as a subject matter expert on infrastructure CI/CD pipelines
- Builds working relationships with license, consulting, and education field managers in the respective territory to develop joint account plans
- Establish analytical processes on event correlation, driving continuous improvement
- Establish migration plan for end-to-end monitoring of global IT assets and execute
- Lead the design and implementation of the project’s research activities, including operations research, performance evaluations, impact evaluations and/or rapid/special studies
- Lead efforts to identify key research questions and develop studies that test innovative strategies for addressing improving the quality and uptake of key services by targeted populations
Cloud Architect, Senior
TATA CONSULTANCY SERVICES
Peterborough
09.2018 - 10.2021
- Designing and implementation of Multi Organization Account to host multi-tenant on AWS Cloud
- Migrating from On-Premise Infrastructure to AWS Cloud and build hybrid Cloud environment
- Design and Build AWS Cloud infrastructure for Shared Service environment with separate Logging and Security Account
- Configured various performance metrics using AWS Cloud watch & Cloud Trail Design and Build AWS SSO for multi-tenant environment
- Design and Configure User Access using AWS IAM, Cognito and SAML based authentication for the Organization
- Work with Security division to design and manage IAM roles for users, vendors and other third-party vendors
- Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design
- Work with internal teams to create the migration process of legacy systems to the AWS cloud Work with internal teams to create the migration process of legacy systems to the AWS cloud Educating, training, designing and build strong cloud computing teams
- Good knowledge of networking fundamentals Good knowledge of server hardware
- Good knowledge of application developments using Agile, and DevOps good practices
- Create a lift and shift process model clearly defining the individual steps of the lift and shift process Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
- Design, both technically compliant and secure Cloud solutions, as well as value-based, on-demand services to facilitate the effective transition and migration of projects and programs into unique and adaptive cloud environment
- Design, implement and maintain all AWS infrastructure and services within a managed service environment
- Evaluation/design/development/deployment of additional technologies and automation for managed services on AWS
- Implement process and quality improvements through task automation
- Institute infrastructure as code, security automation and automation or routine maintenance tasks
- Lead development team in designing/migrating AWS cloud based solutions Perform data migration from on premises environments into AWS
- Actively participate in high level team activities such as suggesting architecture improvements, recommending process improvements and conducting tool evaluations
- Collaborate with development team to define architecture, optimize performance, and rightsize environments
- Coordination with development team workflows across environments
- Knowledge of data center management, systems management, and monitoring, networking & security Drive DevOps adoption by recommending and implementing tool sets and best practices for automation, configuration and release management
Cloud Architect
TATA CONSULTANCY SERVICES
London
06.2015 - 09.2018
- Be a critical part of our core team that is defining and launching exciting “Next Generation” services Define cloud architecture, design and implementation plans for hosting complex application workloads on MS Azure
- Define cloud network architecture using Azure virtual networks, VPN and express route to establish connectivity between on premise and cloud
- Educate customers of all size on the value proposition of managed services on Azure, and participate
- POCs, etc., in support of the overall sales lifecycle or consulting engagement process
- Assist application development teams during application design and development for highly complex and critical data projects
- Partner with infrastructure operations, platform optimization, and datacenter operation teams to scope, define, size and execute application onboarding, migration & consolidation initiatives Perform service delivery platform benchmarks and develop framework for cloud implementations Work with DevOps to make sure there are tools in place for monitoring the system, and log management to effectively handle incidents
IT Infrastructure Architect
TATA CONSULTANCY SERVICES
Kolkata
09.2013 - 05.2015
- Assist engineering team with installing, configuring, and maintaining networking, server and storage equipment
- Assist in the development of strategies, roadmaps and reference architectures Assists with application performance analysis
- Conducts research on emerging technologies in support of infrastructure application development efforts
- Contribute to Continuous Improvement initiatives to improve architecture processes
- Designs, develops, and oversees implementation of end-to-end integrated systems, leveraging and supporting the company’s SDLC
- Develops, documents, makes recommendations, and communicates plans for investing in IT infrastructure, including analysis of cost reduction opportunities
- Identifies, implements and monitors best practices for technology architecture while providing expert advice on key infrastructure initiatives
- Play a leading role in the vision and development of the company's future technology direction Runs complex projects ensuring they are completed on time and within budget with only general direction from management
Technical Architect
TECH MAHINDRA LTD
02.2010 - 08.2013
- Analyze system performance and other key attributes for our architectures Assist Sales Operations with consultation on the technical components of quotes
- Kolkata
- Assist with integrations and relationship building with third party solution vendors to facilitate the delivery of complete and seamless end-to-endsolution
- Developing End of Life storage upgrade and migration plans
- Expert level in enterprise data protection architectures (tape, tapeless, cloud, object storage, etc.), concepts (virtualization, archive, deduplication, etc.), and solutions (Networker, TSM, NetBackup, CommVault, etc.)
- Identify, evaluate, PoC, design, test and automate storage architectures around object and file storage as well as cloud integrated backup and recovery pipelines
- Lay out architecture and design for next generation software defined storage platform which spans across multiple Disney data centers as well as public cloud infrastructure
- Key here also is to automate repetitive storage actions to build self-service as well as self-healing heterogeneous storage platforms Provide architectural and big-picture oversight for development of client implementations on the Commerce Cloud platform
- Provide hands on expert level assistance to developers for technical issues Provide technical leadership and review technical design across workstreams
- Streamlining paper document processes and create electronic records and content management processes across multiple capabilities
- Work in a global team and take over the responsibility for the data protection domain
- Develop architecture, strategies, standards and guidelines for data security technologies and solutions Provide advanced application and/or systems support and training
- Serves as an IT project manager for small-medium sized projects overseeing resources assigned
Senior System Administrator
IBM INDIA PVT LTD
Kolkata
09.2007 - 01.2010
- Analyze existing operations and make recommendations for the improvement and development of the relevant IT systems
- Assist customers with the planning and design of system architecture Coordinate and provide logistical support for equipment and purchases Coordinate project plans and activities with user and technology management
- Develop, gather, and leverage metrics to manage the server fleet and complex computing systems to drive automation, improvement, and performance
- Manages and assists with all aspects of Data Center work, including server, networking, and working with vendors
- Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
- Provide Level 2 and 3 technical support, assist in the evaluation of new products and services, and may manage vendor service level agreements
- Backup strategy / solutions
- Create scripts and assist with automated deployment processes Escalation management
- Storage (DAS, NAS, SAN)
- Utilize your support expertise to set and improve existing standards for system administration such as process, builds, monitoring, reporting and documentation
Senior System Engineer, Service Desk Manager
THOMSON REUTERS
06.2007 - 08.2007
- Assists Service Desk Administrator in his/her tasks as necessary and as assigned by Service Management or, Bangalore
- Builds strong relationships within IT&S by working across organizational boundaries to resolve customer incidents and requests
- Cover for the Service Desk Manager in his absence Create and monitor service desktickets
- Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards
- Guides Junior Service Desk Analyst as well perform floor walk assistance
- Provide input to Service Desk Management in regard to staff performance for performance evaluations
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to simple and complex calls
System Admin
WIPRO TECHNOLOGIES
06.2006 - 07.2007
- Create, modify and delete users and user properties and network shares Develop and maintain configuration managementsolutions
- Develop and maintain installation and configuration standard documents Develop test automation frameworks in collaboration with rest of the team Developing SQL queries and reports
- Errors checking and hardware resources utilization
- Execute SOP Based Deployment requests, bounce: apps, agent servers, integration servers Execute routine housekeeping activities such as Data purge, clean-up (jobs) , application log generation/cleanup, MQ message clean-up
- File system size, running processes, ,
- Bangalore
- Monitor critical services
- Monitors systems activities and fine tunes system parameters and configuration to optimize performance
- Provide Assistance in root cause analysis of critical problems Provide first class customer service
- Provides escalated Tier 2 support for pre-production and production incidents Ready to work in shift based schedules and On-Call support
- Taking backup as per customer policy Workstation patch management
Senior Customer Engineer
HCL INFOSYSTEMS LTD
11.2000 - 05.2006
- Assist in the creation and maintenance of network and datacenter diagrams and detailed site documentation
- Assist in the overall coordination and execution of our datacenter operations Be an outstanding representative of the company at all times
- Comply with all datacenter safety, security, and operational protocols at all times
- Guwahati
- Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on-time delivery
- Identify areas for process and efficiency improvement within datacenter operations; recommend solutions and assist in overseeing implementation
- Keep parts lockers up to date and properly stocked at all times
- Liaise with building facilities and various IT management teams relative to DC operations and project activity
- Monitor and assist our automated provisioning system for new server orders Perform installation of network gear, servers, taps, and be update the CMDB
- Perform operational tasks associated with datacenter implementation, migration and deployments utilizing remote-hands
- Perform physical tasks all day without becoming overly tired Rack and stack of all Dell and HP server types
- Respond to service tickets for servers in customer datacenters in a timely manner Troubleshoot and resolve problems with basic network and operating system installations and configurations
- Work with colo and telco services to bring in cross connects and work with network teams to turn them up on the telco team
Education
TECHNOLOGY - Electronics and Telecommunication
MBC INSTITURE OF ENGINEERING
01.1997 - 01.2000
MBA - IT
SIKKIM MANIPAL UNIVERSITY
01.2007 - 01.2009
AWS - AWS Certified Solution Architect - Associate AWS Certified Security Specialist AWS Certified Developer Associate AWS Certified Sysops Associate Azure - Microsoft Certified Professional - 70-533 Microsoft Certified Solution Associate: Cloud Platform - 70-535 Microsoft Certified Solution Expert: Cloud Platform and Infrastructure - 70-537 - undefined
Skills
AWS core services -Compute including EC2,ECS,EKS and Lambda and its associate components Networking - VPC including TGW,DXGW,ELB,VPN etcStorage - S3, EFS, FSx, Storage Gateway, BackupSecurity, Identity and Compliance including IAM, RAM, Cognito, GuardDuty, SSO, KMS,Directory Services, WAF and Shield, Security HUB, InspectorManagement and Governance - AWS Organisation and Control Tower, Cloud Watch, CloudTrail, Config, CloudFormation, SSM, OPSWorks, Billing and CURAWS Migration Services like Migration Hub, DMS, SMS, Transfer, DatasyncAWS Other Services -Workspace RDSEMR, Kinesis Azure -Networking Storage ContainersAzure Management, Identity and SecurityContainer and Devops - Docker and Kubernetes Terraform and Ansible Bash and Power ShellDataDog, Grafana, Prometheus etcDatacenter and Infrastructure - HP, EMC, Hitachi storage HP, IBM and Dell ComputeRHEL, Solaris, Windows and AIX VMWareCommvault, HP DP, TSM and HP DP
Timeline
Platform Architect
Accenture UK
02.2022 - Current
Platform Reliability & Operations TL
The Trainline
11.2021 - 02.2022
Cloud Architect, Senior
TATA CONSULTANCY SERVICES
09.2018 - 10.2021
Cloud Architect
TATA CONSULTANCY SERVICES
06.2015 - 09.2018
IT Infrastructure Architect
TATA CONSULTANCY SERVICES
09.2013 - 05.2015
Technical Architect
TECH MAHINDRA LTD
02.2010 - 08.2013
Senior System Administrator
IBM INDIA PVT LTD
09.2007 - 01.2010
Senior System Engineer, Service Desk Manager
THOMSON REUTERS
06.2007 - 08.2007
MBA - IT
SIKKIM MANIPAL UNIVERSITY
01.2007 - 01.2009
System Admin
WIPRO TECHNOLOGIES
06.2006 - 07.2007
Senior Customer Engineer
HCL INFOSYSTEMS LTD
11.2000 - 05.2006
TECHNOLOGY - Electronics and Telecommunication
MBC INSTITURE OF ENGINEERING
01.1997 - 01.2000