Summary
Overview
Work history
Education
Skills
Certification
Projects
Affiliations
Languages
Timeline
Generic

SANSKRITI DHANDARIA

Cardiff,Wales

Summary

Results-driven MBA graduate with a proven marketing, business development, and hospitality operations track record. Demonstrates expertise in digital marketing strategy, content creation, and customer experience enhancement. A keen and fast learner who has successfully managed multiple initiatives, from leading business development projects to implementing effective social media strategies.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Senior Barista and Area Coffee Coach

Waterstones
Cardiff, UK
07.2023 - 02.2025
  • Led brand consistency and customer experience initiatives across multiple locations
  • Developed and implemented marketing strategies to increase café visibility and sales
  • Created and scheduled engaging digital content using content management systems
  • Built and maintained strong relationships with teams across locations
  • Developed comprehensive industry and commercial knowledge of café operations
  • Develop training materials and standard operating procedures for consistent service delivery
  • Supervised daily café operations and staff training programs
  • Analyzed sales patterns and customer feedback to improve service delivery
  • Managed inventory and supply chain processes
  • Contributed to menu development and promotional activities.

Business Development Intern

Positive Safety Solution
Abercynon
01.2023 - 05.2023
  • Developed and managed comprehensive content calendar across multiple platforms
  • Planned and executed social media marketing campaigns
  • Created monthly content themes and engagement strategies
  • Increased client acquisition by 2% through targeted business development initiatives
  • Utilized CRM systems for customer relationship management and lead tracking
  • Conducted comprehensive market research to identify new business opportunities
  • Enhanced brand visibility through strategic digital marketing campaigns
  • Developed and maintained sales pipeline management system.

Tutor

Stay-Ahead Learning Centre
Tinsukia
01.2019
  • Provided Business Studies tutoring to 11th-year students
  • Achieved Tutor of the Month recognition for student academic improvement.

Education

Master of Business Administration (MBA) - Marketing

University of South Wales
Newport, UK

Post Graduate Programme in Management (PGPM) - Marketing and Business Strategy

Lexicon Management Institute of Leadership and Excellence
Pune, India

Bachelor of Business Administration (BBA) - Management

Dibrugarh University
Dibrugarh, India

Skills

    Marketing & Strategic Skills
    - Market Research & Analysis
    - Digital & Content Marketing
    - Social Media Marketing
    - Brand Strategy
    - Business Development
    - Strategic Planning
    - Commercial Analysis

    Technical & Analytical Skills
    - Data & Market Analysis
    - Sales Analytics
    - CRM Systems & Analytics
    - Microsoft Office Suite
    - SEO Tools
    - Quality Control Management

    Coffee & Hospitality Expertise
    - Latte Artistry
    - Espresso Preparation
    - Coffee Grinding
    - Quality Control
    - Equipment Maintenance
    - Workplace Safety & Cleanliness

    Leadership & Training
    - Staff Training & Development
    - Team Management
    - Project Management
    - Cross-Cultural Communication
    - Strategic Planning

    Customer Service & Operations
    - Customer Service Excellence
    - Sales Expertise
    - Cash Handling
    - Active Listening
    - Problem Resolution
    - Inventory Management

    Professional Attributes
    - Fast Learner
    - Teamwork & Collaboration
    - Punctuality & Reliability
    - Attention to Detail
    - Time Management

Certification

  • B2B Go-To-Market Strategies Certification (2022)
  • Customer Service Foundation Certification (2022)
  • Marketing to Diverse Audiences Certification (2022)
  • Cross-Cultural Project Management Certification (2022)

Projects

Marketing Strategy Capstone, Newport, Wales

Developed comprehensive marketing strategy for Confused.com, Conducted market analysis and competitor research, Created content marketing and social media strategies, Received distinction for innovative solutions and business impact


Market Research Analysis, Tinsukia, India,

Led customer satisfaction research project, Delivered actionable business insights and recommendations.


Start-up Manthan Business Competition, Dibrugarh, India

Led marketing research and strategy development, Achieved Winning Business Position award

Affiliations

  • Reading contemporary and classic literature , Exploring world cinema and storytelling in films, Experimenting with recipes and culinary techniques, Capturing moments through photography and visual storytelling

Languages

Hindi
Native
English
Fluent

Timeline

Senior Barista and Area Coffee Coach

Waterstones
07.2023 - 02.2025

Business Development Intern

Positive Safety Solution
01.2023 - 05.2023

Tutor

Stay-Ahead Learning Centre
01.2019

Post Graduate Programme in Management (PGPM) - Marketing and Business Strategy

Lexicon Management Institute of Leadership and Excellence

Master of Business Administration (MBA) - Marketing

University of South Wales

Bachelor of Business Administration (BBA) - Management

Dibrugarh University

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SANSKRITI DHANDARIA