Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
SOCIAL VALUES
Awards
Timeline
Generic

Sanne Dahlerup Meysen

Gosport,Hampshire

Summary

Strategic and forward-thinking Principal Customer Success Account Manager with over two decades of experience customer success, - driving digital transformation, AI adoption, and business innovation across global enterprise clients. My passion lies in helping organizations unlock the full potential of cloud technology to achieve meaningful, value-driven outcomes. Thriving in complex, fast-paced environments, building trusted relationships with C-level stakeholders, navigate intricate ecosystems, and deliver measurable impact.

With a strong foundation in customer success, business development, and partner ecosystem strategy, I bring a unique blend of commercial acumen, technical fluency, and empathetic leadership. I am especially energized by the opportunity to guide clients through the evolving AI landscape—empowering them to make data-driven decisions, enhance operational efficiency, and spark innovation.


Overview

26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Principal Customer Success Account Manager – Customer Success Unit – Enterprise and SMCD

Microsoft
Reading
06.2021 - 08.2025
  • Consistently achieved or exceeded annual sales quota across all financial years.
  • Drove 122.84% year-over-year growth in Azure Cloud Revenue (ACR) and achieved a 111.42% services renewal rate through strategic customer engagement.
  • Projects include: Digital transformation projects such as sales transformation and marketing automation with D365 modernizing country critical infra structure with azure and M365 adoption with a view to improve seamless collaboration and ability to work from anywhere. I have driven security engagements aligned with Microsoft's Secure Futures initiative, delivering enterprise-grade security and protection across client operations incl clouds, devices, and apps.
  • Recognized with 100% attainment award for FY25, reflecting outstanding performance and client impact.
  • Orchestrated cross-functional collaborative hybrid teams to deliver value-driven outcomes and uncover new innovative business opportunities, maximizing client investment in Microsoft solutions.
  • Successfully managed major enterprise and growth accounts across legal, recruitment, finance, and pharmaceutical sectors—leading digital transformation initiatives and identifying innovative use cases for Cloud and AI technologies. Typical average spend cx: 10-15 mill/year
  • Championed strategic success planning by defining and executing impactful customer success activities aligned with clients' business goals and Microsoft's value proposition.
  • Use AI efficiencies to identify opportunities for customers to improve
  • Mentoring and coaching junior members of both immediate team and wider business unit

Client Experience Manager – Global Elite Hybrid Cloud WW

IBM
Portsmouth, Hampshire
02.2017 - 06.2021
  • IBM Global Elite customers represent the top tier of IBM's Cloud and Cognitive Software business. These clients are guided through their business transformation journeys across EMEA and APAC by delivering exceptional experiences and outcomes powered by IBM technology and services.
  • Responsible for 2 global accounts in Denmark and The Netherlands
  • Client Experience Management embodies client-centricity in action. Its core functions include providing elevated support, sharing expertise, fostering client engagement, and enabling cross-functional collaboration across IBM business units and the broader ecosystem.
  • Cultivate relationships and co-innovate with technical teams—including Expert Labs, Engineering, Product Management, Sales, and Account teams—to enhance knowledge sharing and collaboration.
  • Act as a client advocate and champion of entrepreneurial thinking and a growth mindset.
  • Coordinate and manage interactions with key clients throughout the customer lifecycle, supporting their use, deployment, and implementation of IBM solutions. This ensures data accessibility, simplifies product deployment, and enriches customer experiences through Data & AI and Automation.
  • Accelerate customer success and satisfaction by leveraging NPS as a strategic driver.

Software Business Development and Competitive Prog

IBM
Gosport, Hampshire
04.2014 - 01.2017
  • Developed and executed a comprehensive competitive strategy for IBM Analytics, serving as the foundation for all analytics initiatives. This strategy drove opportunity identification, pipeline validation, and revenue growth.
  • Successfully increased IBM’s market share by crafting targeted competitive engagement approaches across the full analytics spectrum—including Database, Big Data, ECM, Spark, and Hadoop.

HW Competitive Sales Programs Leader

IBM
Portsmouth, Hampshire
07.2011 - 04.2014
  • Spearheaded the development and execution of strategic competitive plans across IBM's STG product portfolio, aligning with global initiatives to effectively target key competitors. Successfully increased IBM's market share by crafting and deploying high-impact competitive engagement strategies tailored to evolving market dynamics.
  • Leveraged the strength of IBM's ISV and channel partner ecosystems to drive profitable revenue growth. Designed and implemented scalable programs that expanded market coverage and created new routes to market, enhancing the reach and value proposition of IBM solutions.

Oracle Business Development Manager

IBM
Portsmouth, hampshire
01.2009 - 06.2011
  • Partner Sales Manager responsible for leading IBM's Strategic STG Alliance with Oracle across the UK and Ireland, spanning all IBM STG business lines—including x86, Midrange, Unix, Mainframe, and Storage—as well as Oracle's full product portfolio (e.g., Oracle E-Business Suite, PeopleSoft, JD Edwards, Siebel, Retek, and technology solutions such as Oracle Grid and Fusion Middleware/SOA). Operated within the entire Oracle–IBM ecosystem, collaborating closely with partners and ISV's.

ISV Business Development Manager for Sys I

IBM
, Hampshire
07.2005 - 12.2008
  • Working with ‘System i' midrange server ISV's helping drive and generate future System i business opportunities. Focusing on Infor and Oracle, but also smaller niche ISVs on driving co-sell initiatives to generate business opportunities for IBM and the ISV.

System i Sales specialist London, South and SE

IBM
Portsmouth, Hampshire
07.2004 - 02.2005
  • Selling mid-range System I hardware and software solutions, with Business Partners, into the SME client set. Operating at Board and decision-making levels, developing and understanding client requirements, formulating solutions, managing the sales cycle, and closing the sale.

Client Manager - Industrial Sector

IBM
Portsmouth, Hampshire
01.2002 - 06.2004

Building revenues in an industry territory, collaborating with defined clients and prospects; bringing new solutions to market, creating market demand, and generating new lines of revenues for IBM and partners.

Professional, Sales - AS/400

IBM
Dublin
08.1999 - 12.2001
  • Own direct business relationship with IBM clients in Denmark, Norway and Sweden selling midrange AS/400 servers to existing IBM customers. Including: direct selling, cold calling, configuration, and technical expertise on IBMs Midrange AS/400 servers. Responsible for the sales throughout the sales cycle.

Education

DipHe - International Business and Marketing

The International Business Academy
08.1997 - 06.1999

Apprenticeship - Business

Danfoss A/S
Kolding
08.1995 - 07.1997

Højere Handels Eksamen - Business and Economics

Kolding Købmands Skole
Denmark
08.1994 - 06.1995

Skills

  • C-LEVEL INSIGHT
  • CX
  • BUSINESS DEVELOPMENT
  • ACTIVATOR
  • CONNECTEDNESS
  • COMMUNICATOR
  • WINNING OTHERS OVER
  • COMPLEX PROBLEM SOLVER
  • SOCIAL PERCEPTIVENESS
  • CRITICAL JUDGEMENT
  • ECO SYSTEM DEVELOPMENT
  • SELF STARTER
  • TEAM BUILDER
  • ADAPTABLE
  • COLLABORATOR

Certification

  • MICROSOFT AZURE FUNDAMENTALS, 2025
  • MICROSOFT AZURE AI FUNDAMENTALS, 2024
  • COPILOT FOR M365 AINAVIGATOR, 2024
  • COPILOT FOR M365 ACHIEVER, 2024
  • COPILOT FOR SECURITY, 2024
  • CHALLENGER FUNDAMENTALS – CORE SALES SKILLS, 2024
  • COPILOT FOR M365 FUNDAMENTALS, 2024
  • CSAM INNOVATE LEAD, 2024
  • MICROSOFT SECURITY, COMPLIANCE, IDENTITY FUNDAMENTALS 2023
  • ACCESSIBILITY IN ACTION MICROSOFT, 2023
  • MICROSOFT 365 FUNDAMENTALS, 2022
  • BLUE CORE COACHING – SUPERVISOR IBM, 2021
  • BLUE CORE COACH IBM, 2020
  • IBM WATSON ASSISTANT FOR CUSTOMER CARE, 2020
  • PEOPLESKILLS – RESILIENCE, GROWTH MINDSET LEARNING AGILITY & TIMEMANAGEMENT, 2020
  • IBM CLOUDPAK FOR DATA 2.5X ESSENTIALS, 202
  • VIRTUAL SELLING FOUNDATIONS 2020
  • IBM SALES SCHOOL 2002

LANGUAGES

ENGLISH - NATIVE
DANISH - NATIVE
GERMAN – LIMITED WORKING PROFICIENCY
NORWEGIAN – LIMINITED WORKING PROFICIENCY
SWEDISH – – LIMINITED WORKING PROFICIENCY
DUTCH -ELEMENTARY

SOCIAL VALUES

  • Employability and mentor programme – Cams Hill School, Fareham
  • EMBRACE ERG – mentoring scheme
  • Southampton University employability mentor programme


Awards

LEADERSHIP AWARD 2000, IBM,

100% CLUB 2002, 2004, IBM

Q2 EXCELLENCE AWARD 2022, MICROSOFT,

100% Attainment WINNER 2022, 2025, MICROSOFT

Timeline

Principal Customer Success Account Manager – Customer Success Unit – Enterprise and SMCD

Microsoft
06.2021 - 08.2025

Client Experience Manager – Global Elite Hybrid Cloud WW

IBM
02.2017 - 06.2021

Software Business Development and Competitive Prog

IBM
04.2014 - 01.2017

HW Competitive Sales Programs Leader

IBM
07.2011 - 04.2014

Oracle Business Development Manager

IBM
01.2009 - 06.2011

ISV Business Development Manager for Sys I

IBM
07.2005 - 12.2008

System i Sales specialist London, South and SE

IBM
07.2004 - 02.2005

Client Manager - Industrial Sector

IBM
01.2002 - 06.2004

Professional, Sales - AS/400

IBM
08.1999 - 12.2001

DipHe - International Business and Marketing

The International Business Academy
08.1997 - 06.1999

Apprenticeship - Business

Danfoss A/S
08.1995 - 07.1997

Højere Handels Eksamen - Business and Economics

Kolding Købmands Skole
08.1994 - 06.1995
Sanne Dahlerup Meysen