Summary
Overview
Work history
Education
Skills
Certification
Languages
Work availability
Quote
Timeline
AdministrativeAssistant

Sannah Farooque

Keighley

Summary

I am a professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. I am able to implement customer follow-up to uphold service standards and guarantee customer satisfaction. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. I am a organised and dependable candidate successful at managing multiple priorities with a positive attitude and am willing to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work history

Teaching Assistant

Protocol Education
keighley, West Yorkshire
03.2020 - Current
  • Tutored students individually and in small groups to reinforce learning concepts from core subjects.
  • Supervised students in wider school environments, offering reliable dining room, library and playground support.
  • Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Helped teachers with lesson plan development, class preparation and student mentoring.
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.

Customer Advisor

Boots UK
Leeds, West Yorkshire
04.2019 - 02.2020
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Exceeded targets by up selling and cross-selling products.
  • Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
  • Tracked orders and processed refunds for new and existing customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Support Worker (Older Adults in Care)

assisted lives
Bradford, West Yorkshire
03.2018 - 07.2019
  • Coordinated movement routines for patients according to individual physical requirements.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Liaised with family members to organise activities and deliver updates on client progress.
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
  • Helped patients to take medication as prescribed by medical professionals.
  • Promoted community engagement and sense of belonging.

Lapage Primary School and Nursery
01.2016
  • Interest and hobbies:
  • In my spare time I carried out voluntary work for Penny Appeal and Amairah Foundation, two national charities dealing with domestic violence and disadvantaged children
  • This also included helping organise fundraising dinners and helping with social media marketing.

Child Care Worker

5 Academy
Bradford
09.2014 - 09.2015
  • Carrying out day to day routine in monitoring the safety of children and young people
  • Planning stimulating activities and supporting children
  • Competence to professional body standards in safeguarding the well-being of children and young people
  • Excellent knowledge of policies and procedures including the statuary requirements
  • Ability to communicate effectively with colleagues and other agencies

Customer Service Assistant

Bombay Stores
Bradford
06.2013 - 07.2013
  • During my time on the Get Into customer service programme through Connexions I completed a placement at a local retailer
  • My roles here allowed me to work direct with customers as well as develop essential customer service skills
  • My roles involved:
  • Ensuring the smooth running of the department
  • Responsible for maintaining the care of the property
  • Creating and organising displays
  • Working on tills taking payments via cash and card

Education

Bradford College
Bradford

Skills

  • The ability to quickly adjust to new situations and environments whilst maintaining a high level of performance
  • Dealing with people sensitively and tactfully whilst trying to reach agreements that satisfy differing needs as closely as possible
  • willingness to make sudden changes when unexpected circumstances arise
  • The ability to stay driven and focused to achieve targets, especially during difficult times
  • Working collaboratively with colleagues and external individuals to achieve common goals
  • Dealing with complaints from customers in a retail environment, and providing solutions to rectify their issues
  • The ability to deal with customers on a regular basis to fulfill their requirements in line with business goals

Certification

Adaptable Trained first aider, completed paediatric first aid Completed An Introduction to Safeguarding Children

Languages

English
Fluent
Urdu
Upper intermediate
Punjabi
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Teaching Assistant

Protocol Education
03.2020 - Current

Customer Advisor

Boots UK
04.2019 - 02.2020

Support Worker (Older Adults in Care)

assisted lives
03.2018 - 07.2019

Lapage Primary School and Nursery
01.2016

Child Care Worker

5 Academy
09.2014 - 09.2015

Customer Service Assistant

Bombay Stores
06.2013 - 07.2013

Bradford College

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