Sanket Maindiratta
Melbourne
Summary
Highly skilled Salesforce Development Expert and Technical Architect with over 18 years of extensive experience in CRM solutions. Expertise in Salesforce platform customization, development, integration, and administration with a strong focus on solution architecture. Proven track record in driving digital transformations and enhancing customer experience for large-scale enterprises across various industries.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Salesforce Development Expert & Technical Architect
Tata Consultancy Services
8 2006 - Current
- Designed and implemented scalable Salesforce solutions for various clients
- Led technical teams in developing custom Salesforce applications using Apex, LWC, and Visualforce
- Architected and developed integration solutions using Mulesoft and AWS to connect Salesforce with other enterprise systems
- Managed Salesforce administration tasks, including user setup, security settings, and data management
- Implemented advanced Salesforce features such as Communities, Einstein Analytics, and Field Service Lightning.
CRM Developer
Polaris Software Labs
04.2004 - 05.2006
- Developed CRM solutions to streamline business processes
- Customized and configured CRM applications to meet client-specific needs
- Managed CRM system administration, including maintenance, upgrades, and user support.
Education
Post Graduate Program in Cloud Computing -
Great Lakes Institute of Management
Master of Science in Consultancy Management - undefined
BITS Pilani, India
Bachelor of Technology in Electronics & Communication Engineering - undefined
Indraprastha University, Delhi, India
Skills
Technical Architecture & Design: High-Level & Low-Level Design, Information, Security, Data Model Design
Salesforce Development & Administration: Apex, LWC, Visualforce, Configuration & Customization, Automation, Integration, Data Management, Security, Custom Objects, Workflows, Approval Processes, Salesforce DX, Deployment
Advanced Salesforce Features: Communities, Experience Cloud, Einstein Analytics, Marketing Cloud, Pardot, Salesforce Shield, Field Service Lightning, Salesforce Mobile SDK
Cloud Solutions: Salesforce, Salesforce Industries (Vlocity), Cloudsense, Mulesoft, AWS
Consulting & Stakeholder Management: Requirement Gathering, Process Re-engineering, Fit Gap Analysis, Sales & Service Cloud, CPQ & Order Management
Pre-Sales & Solution Design: RFP Analysis, Proposal Creation, Demo & POC Set Up, Defense Presentations
Certification
Architecture: Identity and Access Management Architect, Data Architect, Integration Architect
Cover Letter
Hello,
My name is Sanket Maindiratta, and I am writing in relation to a job requirement for the role of Salesforce Development Expert and Technical Architect. With over 18 years of experience in CRM development, administration, and technical architecture, I specialize in creating robust Salesforce solutions tailored to meet business needs.
Throughout my career, I have led numerous digital transformation projects, leveraging my expertise in Salesforce development, cloud solutions, and integration technologies. My experience spans across multiple industries and geographies, including Australia, Europe, the Middle East, and the US.
Currently based in Melbourne, Australia, I hold Permanent Resident status and am available for work opportunities in the region. I am eager to discuss how my technical skills and project experience align with your needs.
Thank you for considering my application. I look forward to the opportunity to discuss further.
Best regards,
Sanket Maindiratta
Mobile: +61-401849244
Email: sanket81@gmail.com
Projects
Contact Centre Upgrade for HCF, Australia, Technical Architect & Developer, Improved customer experience through Salesforce integration with Genesys and IPSI., Architected and developed Salesforce solutions to enhance contact center operations. B2B Loyalty Rebranding for Virgin Australia, Lead Technical Architect & Developer, Led the Salesforce development team in implementing new loyalty program features., Integrated Salesforce with external systems to provide a seamless loyalty experience. Customer Experience Digitization for Flight Centre Travel Group, Australia, Technical Architect & Consultant, Analyzed existing CRM systems and proposed a digitization roadmap., Developed and implemented cloud-based solutions to enhance customer lifecycle management. Sales & Customer Experience Transformation for Airtel, India, Technical Architect & Consultant, Architected Salesforce solutions to digitize the enterprise sales process., Implemented order processing and integration solutions to improve operational efficiency. Other Key Assignments, Telia Finland: Developed Salesforce-based roadmap for sales and service transformation., Elisa Finland: CRM Solution Architect for cloud transformation initiatives., DNA Finland: Designed CRM sales processes to reduce operational costs., TDC Denmark: Advised on MDM product selection to support data management., Telenor Norway: Simplified customer care processes to improve service metrics., Belgacom Belgium: Architected CPQ and order management solutions using Siebel., MTN, Vodacom South Africa: Re-engineered sales and customer care processes.
Timeline
CRM Developer
Polaris Software Labs
04.2004 - 05.2006
Salesforce Development Expert & Technical Architect
Tata Consultancy Services
8 2006 - Current
Post Graduate Program in Cloud Computing -
Great Lakes Institute of Management
Master of Science in Consultancy Management - undefined
BITS Pilani, India
Bachelor of Technology in Electronics & Communication Engineering - undefined
Indraprastha University, Delhi, India
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