Sanjiv Sri Sharan Vinjamuri
Customer Service Advisor
Crawley
Summary
Ambitious and results-driven MSc Business Management graduate with demonstrated experience in operations coordination, strategic projects, and process improvement. Proven ability to thrive in fast-paced, high-stakes environments, with hands-on contributions to client-facing initiatives, cross-functional collaboration, and workflow optimisation. Known for a sharp eye for detail, strong organisational skills, and a passion for achieving outcomes that drive growth and operational excellence. Eager to support global expansion and make a tangible impact by streamlining systems and enabling high-performance project delivery.
Results-driven professional with focus on business development and strategic growth. Proven ability to identify market trends and build strong client relationships. Valued for collaboration, adaptability, and reliability in achieving team goals. Skilled in market analysis and strategic planning.
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Customer Advisor
Boots, UK Ltd
10.2024 - Current
- Delivered results in a high-pressure environment through structured task management, efficient problem resolution, and proactive communication.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Aligned operations with store performance targets by supporting till operations, managing stock discrepancies, and addressing real-time customer concerns.
- Partnered with colleagues on logistics, daily planning, and high-traffic service delivery to ensure smooth execution and team cohesion.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
Strategic Operations Consultant
Repair Cafe Wales (University Project)
07.2024 - 09.2024
- Company Overview: Repair Cafe Wales (Cardiff University Project)
- Delivered operations analysis and sustainability reporting for a third-sector client, proposing changes projected to increase cost efficiency by 25% and resource efficiency by 20%.
- Coordinated project deliverables, prepared presentation reports, and supported strategic client discussions.
- Streamlined internal processes, supported event planning, and contributed to systems improvement efforts aligned with sustainability goals.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Reduced operating costs through the identification of key areas for improvement and implementation of cost-saving measures.
Kitchen Team Member
Village Hotels
03.2024 - 08.2024
- Supported time-sensitive service operations through inventory tracking, guest interaction, and resolution of bottlenecks during peak hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Optimized kitchen workflow by cross-training in multiple stations, increasing flexibility within the team during busy periods.
- Increased overall productivity through effective communication and teamwork with fellow kitchen staff members.
- Consistently met performance goals regarding speed of service, order accuracy, food quality, and cleanliness standards set forth by management.
- Maintained a clean and safe working environment by adhering to strict sanitation guidelines and following safety protocols.
- Proactively addressed potential challenges or conflicts within the team through open communication channels, fostering a supportive work environment.
- Provided exceptional service through positive interactions with both front-of-house staff members and customers when necessary.
- Worked across teams to uphold performance metrics and maintain high-quality outcomes in a demanding service environment.
- Improved kitchen efficiency by streamlining prep work and optimizing workstation organization.
Education
Master of Science - Business Management
Cardiff University
Cardiff, United Kingdom 05.2023 - 09.2024
Bachelor's - Commerce Honors
Osmania University
Hyderabad, India 05.2020 - 06.2023
Skills
Coordinated strategic initiatives
Certification
Supply Chain Management & Capacity Planning, Alison, 10/01/24, CPD Certified
Timeline
Customer Advisor
Boots, UK Ltd
10.2024 - Current
Strategic Operations Consultant
Repair Cafe Wales (University Project)
07.2024 - 09.2024
Kitchen Team Member
Village Hotels
03.2024 - 08.2024
Master of Science - Business Management
Cardiff University
05.2023 - 09.2024
Bachelor's - Commerce Honors
Osmania University
05.2020 - 06.2023
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