Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanjida Islam

London

Summary

I am a university student studying Mathematics with a strong analytical mindset and problem-solving skills. With three years of retail experience, I have developed excellent customer service, communication, and teamwork abilities. Currently, I work at Savers Health & Beauty, where I handle transactions, assist customers, and ensure smooth store operations. Balancing my studies and work has strengthened my time management and adaptability, allowing me to thrive in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Sales assistant

Savers Health & Beauty
Bishop Stortford
07.2024 - 03.2025
  • Providing excellent service to a diverse range of customers, addressing questions and resolving issues
  • Processed transactions at the till, handling cash and contactless payment
  • Achieved monthly sales targets by employing up-selling and cross-selling techniques
  • Managing tasks efficiently while working under pressure, especially during peak hours
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Offered personalised shopping advice to enhance customer experiences.

Sales Assistant/Barista

Costa Coffee
London
11.2023 - 05.2024
  • Processed transactions swiftly using POS systems, handling cash/card payments, and resolved billing issues
  • Collaborated with team members to manage inventory, train new staff on brewing techniques
  • Maintained a clean, inviting environment by sanitising workstations, restocking supplies, and adhering to food safety/health standards, earning constant praise in hygiene audits

Admin

SERAPHIN
01.2024 - 01.2025
  • Tracked customer details, managed orders and maintained business records
  • Updated product listing, managed social media pages, and created engaging content
  • Helped track expenses and manage business finances efficiently
  • Provided skincare advice and product suggestions based on customer needs

Sales assistant

River Island
London
08.2022 - 03.2023
  • Maintained expert product knowledge and assisted in visual merchandising (e.g., restocking, creating displays) to enhance store appeal and ensure accurate inventory management.
  • Processed transactions efficiently via POS systems, handled cash/card payments, and upheld compliance with safety protocols, loss prevention, and company policies.
  • Promoted loyalty programs and seasonal promotions to increase customer retention.
  • Managed till operations smoothly, reducing waiting time for customers.

Education

Certificate of Higher Education - mathematics

City University of London

A-Levels - Maths, chemistry, spanish

Enfield county school
09/2020 - 07/2022

Skills

  • Strong mathematical ability
  • Knowledge of balancing tills
  • Clear and professional communication
  • Meeting sales targets
  • Time Management
  • Multitasking
  • Strategic planning
  • Sales target achievement
  • Price tagging
  • Initiative taking
  • Successful up-selling
  • Multilingual
  • Operating POS systems
  • Merchandising and product display
  • Stock replenishment and inventory management

Languages

English
Native
Italian
Native
Bengali
Native
Spanish
Intermediate

Timeline

Sales assistant

Savers Health & Beauty
07.2024 - 03.2025

Admin

SERAPHIN
01.2024 - 01.2025

Sales Assistant/Barista

Costa Coffee
11.2023 - 05.2024

Sales assistant

River Island
08.2022 - 03.2023

Certificate of Higher Education - mathematics

City University of London

A-Levels - Maths, chemistry, spanish

Enfield county school
09/2020 - 07/2022

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Sanjida Islam