Sanjeev Iyer
Basingstoke,Hampshire
Summary
Experienced Business Analyst specialising in system implementations and process improvement. Skilled at collaborating with cross-functional teams and driving operational efficiency. Proficient in Agile, Waterfall and stakeholder management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Revolent Group
London, UK
05.2022 - 02.2024
- Served at PwC, a prominent Big 4 firm, managing a range of projects in both Salesforce and non-Salesforce domains
- Played key roles in multiple projects contributing significantly to various phases of the project lifecycle
- Identified areas for improvement and implemented cost-effective solutions to improve results which led to 20% efficiency boost
- Created documentation and visual presentations to report data, influencing key stakeholders
- Gathered business requirements from clients, translating them into actionable user stories, reducing project misunderstandings by 50%
- Actively participated in workshops to elicit and document user-stories, acceptance criteria and system requirements, resulting in increase in project efficiency
- Assisted in testing procedures to ensure seamless solution integration, delivering high-quality results to clients
- Engaged with cross-functional teams, including developers, QA testers and project managers to ensure successful project delivery
- Used analytical and problem-solving skills to address project challenges, enhancing overall project efficiency
- Maintained effective communication channels with stakeholders, providing regular project updates and ensuring alignment with business objectives
- Sought feedback from stakeholders to improve requirements gathering and documentation practices
- Collaborated with stakeholders to define key performance indicators (KPIs) and metrics, leading to a 10% improvement in process efficiency.
Business Analyst
NEC Software Solutions (UK)
Bracknell
08.2020 - 04.2022
- Used both Agile and Waterfall methodologies to conduct detailed analysis on various Government projects
- Responsibilities included: Creating high quality functional requirement documents and project plans, ensuring alignment with project goals and stakeholder expectations
- Wrote and executed SQL queries to retrieve, filter and manipulate data for analysis and reporting
- Analysed datasets using SQL to identify trends and provide insights for decision-making
- Generated reports through SQL queries to support business processes and reporting needs
- Engaged with clients through workshops, interviews and observations to understand their needs and requirements
- Created process maps and drafts of current (AS-IS) and future (TO-BE) business processes to support process improvements
- Built and maintained relationships with customers, gathering their feedback to support the software lifecycle.
Compliance Analyst
Travel Up Limited (UK)
Aldermaston
08.2019 - 07.2020
- Collaborated on projects to transform and enhance third-party software utilised by key stakeholders, as well as develop internal software with enhanced features and benefits to facilitate seamless travel experiences
- Conducted workshops with stakeholders to identify software requirements and specifications for travel-related applications, securing necessary approvals to advance
- Coordinated with Development and Testing teams to anticipate and resolve issues throughout software development lifecycle
- Reviewed and validated customer documentation before distribution, ensuring accuracy and alignment with project objectives to improve travel services and customer satisfaction.
Business Analyst
Alexander Maclean (UK) Fixed Term Contract
UK
04.2019 - 08.2019
- Facilitated workshops to provide stakeholders with comprehensive insights into processes
- Collaborated with Agile Team to analyse user and end outcomes, ensuring solutions aligned with service vision and business strategy
- Produced AS-IS system process maps, class diagrams, UML diagrams and use cases to document system requirements and functionality
- Conducted stakeholders' consultations and conduct gap analysis to identify areas of improvement and enhancement
- Coordinated with IT team to develop functional solutions in line with system technical requirements
- Maintained robust communication channels and engagement with key stakeholders, ensuring alignment with project goals and objectives.
Education
Bachelor Degree (B. Comm. Hons) - Commerce, Business Administration
Calicut University
IndiaSkills
- Gap Analysis
- Power BI
- SQL
- Stakeholder Management
- BPMN
- Requirements Gathering
- Process Mapping
- Workflow Diagrams
- Microsoft Excel
- Visio
- Jira
- Balsamiq
- Salesforce Certified
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Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Consultant
- Salesforce Certified Business Analyst
Custom
- Sales Adviser
- Travel Sales Consultant
- Software Tester
Timeline
Business Analyst
Revolent Group
05.2022 - 02.2024
Business Analyst
NEC Software Solutions (UK)
08.2020 - 04.2022
Compliance Analyst
Travel Up Limited (UK)
08.2019 - 07.2020
Business Analyst
Alexander Maclean (UK) Fixed Term Contract
04.2019 - 08.2019
Bachelor Degree (B. Comm. Hons) - Commerce, Business Administration
Calicut University
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