Sanjeev Bowal
Lower Stondon
Summary
Driven and goal-oriented individual with excellent communication and negotiation skills, coupled with ability to develop and maintain client relationships. Knowledgeable about sales techniques and driven by targets, with proactive approach to problem-solving.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Field sales representative
Homestyle Windows
04.2024 - Current
- Successfully surpassed sales target by 30-50% consistently over the last year. Leading to a significant increase in company revenue.
- Converted leads into sales within first contact with client.
- Dealt with customer queries and objections promptly, resulting in finalised sales.
- Achieved increased market share with strategic sales tactics and negotiation skills.
- Presented product benefits to prospective customers, resulting in boosted sales figures.
- Implemented effective sales strategies, improving brand awareness in the market.
- Fostered strong relationships with clients by providing excellent customer service.
- Successfully closed deals with clients through skilled negotiation tactics.
Customer experience specialist
Ford Motor Company, Percepta
Remote
03.2022 - 03.2024
- Boosted customer satisfaction by addressing and resolving complaints professionally. Achieving over target with a overall customer satisfaction rate of 85% plus. This directly contributes to higher NPS for the business.
- Managed high-volume customer queries, complaints and issues simultaneously through effective multitasking.
- Provided personalised service to ensure repeat business.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed difficult customers calmly, maintaining company reputation.
- Liaised with other departments for coordinated approach to customer care.
- Identified potential issues with proactive monitoring of customer feedback.
- Regularly updated knowledge of industry trends for informed customer interactions.
Car sales executive
Affordable Car Centre
Bedford
01.2023 - 06.2023
- Increased sales through effective negotiation and persuasion techniques.
- Closed sales by overcoming objections, negotiating prices, and completing sales and purchasing contracts.
- Negotiated fair deals to meet both customer expectations and company targets.
- Upsold addons such as warranty packages, dash cameras, cleaning products etc.
- Established rapport with potential buyers to foster repeat business.
- Boosted brand reputation with demonstration of product knowledge.
Team leader - Customer Service desk
Unipart Logistics - NHS
Birmingham
09.2021 - 03.2022
- Company Overview: NHS Vaccine customer service desk
- Managed team of 10 customer service advisors.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Developed strategies for improved performance level across the team.
- Coached team members through new or difficult workflows.
Education
BSc - Accounting and Finance
Aston University
09.2017 - 06.2021
Business diploma Level 3 BTEC -
Fearnhill School
Letchworth Garden City, Hertfordshire 09.2015 - 06.2017
IT sub-diploma -
Fearnhill School
Letchworth Garden City, Hertfordshire 09.2015 - 06.2017
GCSE -
Fearnhill School
Letchworth Garden City, Hertfordshire 09.2013 - 06.2015
Skills
- Salesforce
- Microsoft Office
- Sales techniques
- CRM Software proficiency
Timeline
Field sales representative
Homestyle Windows
04.2024 - Current
Car sales executive
Affordable Car Centre
01.2023 - 06.2023
Customer experience specialist
Ford Motor Company, Percepta
03.2022 - 03.2024
Team leader - Customer Service desk
Unipart Logistics - NHS
09.2021 - 03.2022
BSc - Accounting and Finance
Aston University
09.2017 - 06.2021
Business diploma Level 3 BTEC -
Fearnhill School
09.2015 - 06.2017
IT sub-diploma -
Fearnhill School
09.2015 - 06.2017
GCSE -
Fearnhill School
09.2013 - 06.2015
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