SANJAY PATHANIA

• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Provided ongoing training to team members, enhancing skillsets and overall productivity.
• Collaborated with key stakeholders to develop strategic plans for organizational growth.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Increased sales revenue by developing and implementing effective sales strategies.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Implemented targeted training programs to improve employee skill sets and enhance overall performance.
• Drove communication between directors, producers, talent agents and actors to maintain efficient casting practices and execution.
• Created customized onboarding programs, improving new hire productivity and time-to-proficiency metrics.
• Collaborated with HR teams to refine recruitment processes, resulting in higher-quality candidate pools.

Core Module Management Essentials Data Driven Decision. Customer Experience Strategy Global strategy and sustainability Business projects

• Elected to association menber for BPP University london in 2023

Achieved 85 percent,

Core Modules

Mathematics,Electronic Communication,PHYSICS,Organic and inorganic Chemistry

• Awarded as scholar of the University
• Elected Captain of the class