Sanjay Kushwaha
Stroud,England
Summary
Results-driven Restaurant Manager with over 15 years in hospitality and quick-service operations. Skilled in leading teams, implementing food safety standards, optimising labour and stock management, and achieving commercial objectives. Proven ability to thrive in fast-paced environments, ensuring high service quality and team effectiveness.
Overview
20
20
years of professional experience
Work History
Store Manager
Domino's Pizza UK & Ireland
11.2021 - Current
- Lead day-to-day operations of a high-volume quick-service restaurant, taking responsibility for service, people, standards and commercial performance.
- Monitor sales, costs, stock, waste and operational controls, taking action to protect profitability. Domino's stores operate cashless, so transactions are managed through digital/card payment systems.
- Maintain strong food safety, hygiene, health & safety and brand compliance standards and ensure the store is audit-ready.
- Recruit, train, coach and manage team members across in-store and delivery operations, creating clear expectations and maintaining performance standards.
- Planned staffing and rotas based on demand, managed labour efficiently, and adapted quickly to changes in trading conditions.
- Handled customer feedback and complaints, resolving issues promptly to maintain positive customer experience.
- Support new starters through onboarding and training, while developing experienced colleagues for greater responsibility.
- Coordinated equipment maintenance and operational issues with support teams and suppliers to ensure minimal disruption.
Restaurant Manager / Associate Manager
Domino's Pizza India
01.2014 - 11.2021
- Managed restaurant operations, overseeing team deployment, customer service, sales, stock management, and daily controls to ensure seamless service delivery.
- Led and motivated teams to deliver service standards, sales targets and a consistent guest experience.
- Delivered training and coaching for team members while implementing process improvements to enhance service quality and operational efficiency.
- Handled inventory and ordering while maintaining accurate operational reporting and waste control, ensuring effective resource utilisation.
Senior Front Office Executive
Hotel Sagar International
Lucknow
03.2011 - 03.2013
- Managed front-office guest service, reservations, customer enquiries, and coordinated daily operations with hotel departments to ensure seamless guest experiences.
- Developed strong customer relationships and resolved guest concerns effectively in a high-pressure hospitality environment to enhance overall satisfaction.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
F&B; Production Department Intern
The Oberoi
New Delhi
01.2008 - 01.2008
F&B; Production Department Intern
Hyatt Regency Chesapeake Bay
Cambridge, Maryland
01.2007 - 01.2007
Education
B.Sc. - Hotel Management & Tourism
Asia Pacific Institute of Management, Annamalai University
Ahmedabad01-2009
Skills
- Restaurant & QSR Operations
- Sales & Profitability
- Stock Control & Waste Management
- Digital Payment Management
- Food safety compliance
- Health & Safety
- Labour management
- Recruitment & Onboarding
- Performance training
- People Management & Coaching
- Customer complaint resolution
- Operational Problem Solving
Languages
- English
- Hindi
ADDITIONAL INFORMATION
- Languages
- English and Hindi
- Right to Work- Indefinite Leave to Remain
Timeline
Store Manager
Domino's Pizza UK & Ireland
11.2021 - Current
Restaurant Manager / Associate Manager
Domino's Pizza India
01.2014 - 11.2021
Senior Front Office Executive
Hotel Sagar International
03.2011 - 03.2013
F&B; Production Department Intern
The Oberoi
01.2008 - 01.2008
F&B; Production Department Intern
Hyatt Regency Chesapeake Bay
01.2007 - 01.2007
B.Sc. - Hotel Management & Tourism
Asia Pacific Institute of Management, Annamalai University