Sanjay Cheema

• Managed payroll client relationships, guiding onboarding and ensuring smooth BrightPay software use. Provided expert payroll advice, built long-term client partnerships, and identified opportunities to expand product adoption. Collaborated with internal teams to resolve issues, monitored client satisfaction, and supported retention and account growth.
• Organised team meetings, facilitated effective communication among members.
• Built lasting relationships with key stakeholders through consistent engagement activities.
• Established strong client relationships by providing exceptional customer service.

• Manage and grow a portfolio of high-net-worth clients, providing bespoke financial advice and tailored wealth solutions.
• Build trusted relationships with clients and partners, ensuringseamless, compliant, and proactive service.
• Conduct financial reviews, identify growth opportunities, and deliver personalised strategies across investments, insurance, mortgages, and international banking.
• Achieve sales, retention, and service targets while upholding HSBC Premier standards and client loyalty.

• Lead a fast-paced emergency response team, prioritising incidents and coordinating resources to ensure rapid and effective resolutions.
• Manage team performance, provide guidance, and support staff development while maintaining high operational standards.
• Communicate with internal and external stakeholders to ensure accurate reporting, compliance, and excellent service delivery under pressure
• Implement process improvements and workflow optimisations to enhance team efficiency, reduce response times, and improve overall service outcomes.

• Act as the main point of contact for customers, managing service bookings and delivering an exceptional BMW experience.
• Advise clients on maintenance, repairs, and warranty options in a clear and professional manner.
• Coordinate with technicians and parts departments to ensure efficient and timely service completion.
• Maintain accurate service records, invoicing, and CRM updates to track customer history.
• Promote additional services and packages to meet department targets and enhance customer satisfaction.

• Oversee daily workshop operations to ensure efficient workflow, quality control, and adherence to BMW service standards.

• Coordinate with service advisors, technicians, and parts teams to optimise productivity and customer satisfaction.

• Manage service records, update CRM systems, and track performance metrics to improve efficiency.

• Ensure compliance with health, safety, and brand requirements across all workshop activities.

• Perform work specified on the repair order with efficiency and in accordance with Mercedes vehicles
• And test components and systems using diagnostic tools and special service equipment
• Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed
• Providing an estimate of time needed for additional repairs