Open to work
Sanjana Sajeev Kumar
Manchester,Lancashire
Summary
Emerging HR professional with commitment to cultivating and retaining diverse talent pools. Focuses on building strong work culture and offering competitive compensation packages to meet market demands. Accomplished professional with expertise in customer service, payroll administration and online lead generation. Demonstrates exceptional skills in public speaking, team management and business resilience. Proficient in sales management with extensive experience using Salesforce CRM and Microsoft Dynamics.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Talent acquisition specialist
Futuretrack Advisors Ltd
Manchester
2024.10 - Current
- Prepared detailed job descriptions to attract quality candidates.
- assisted team with supporting employees through Certificate of Sponsorship process and Skilled work visa application.
- Assisted employees and managers on immigration, employee’s right to work and DBS checks.
- Maintained high staff morale through regular team building activities.
- Organised company-wide events, fostering a sense of community and team spirit.
- Coordinated training programs, enhancing employee skills and capabilities.
- Managed employee onboarding for smooth integration into company culture.
- Sourced potential candidates from diverse channels for varied roles within the firm.
- Ensured legal compliance with employment laws through diligent record keeping.
- Facilitated productive communication between management and staff.
- Streamlined recruitment processes for improved efficiency in sourcing candidates.
Temporary Moderation Administrator
AQA
Manchester
2024.04 - 2024.08
- Managed and maintained enterprise-level CRM system and database, providing efficient customer service and data analytics.
- Developed and implemented customer service policies and procedures using CRM system.
- Created and maintained customer profiles and managed customer data to ensure accuracy and completeness.
- Coordinated and managed customer-facing support team to ensure highest levels of customer service.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Analyzed customer feedback and developed strategies to improve customer satisfaction.
- Managed over 50 customer calls per day.
- Improved record keeping system with attention to detail and thoroughness.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
Sales and customer service representative
Money Expert
Chester
2024.01 - 2024.04
- Contacting new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services.
- Generated detailed reports and analytics of customer interactions and trends.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Conducted service demonstrations to increase consumer interest.
- Answering customer questions about products, prices and availability.
- Preparing sales contracts for orders obtained and submit orders for processing.
- Worked closely with British gas, Virgin media and whoopsie.
- Led campaign that boosted qualified leads by 15%.
Recruitment coordinator
Prosper Medicare
Liverpool
2023.08 - 2024.01
- Planned rotas to maintain high service levels while minimising payroll costs. ·Organised files to support efficiency and traceability.
- Enhanced company's employer brand with innovative recruiting strategies.
- Conducted initial candidate screenings, reducing time spent by hiring managers on unqualified applicants.
- Handled administrative duties such as updating records and managing correspondence improving overall team efficiency.
- Prepared timely and accurate financial reporting and analysis.
- Optimized team training and staff development.
- Prepared range of written communications, documents and reports.
- Maintained records of received documentation, application status and applicant correspondence.
- Played key role in university hiring events, onboarding 50+ recent graduates.
Shift supervisor
Bardez
Manchester
2023.01 - 2023.07
- Addressed staff absences and holiday requests to achieve consistent coverage.
- Tracked receipts and employee hours for smooth budgetary planning.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Adhered to company standards and compliance requirements for operations.
- Promoted safety culture through clear communications and inspections.
- Developed continuous improvement initiatives to drive team efficiencies.
Business development intern
Edu bird overseas
London
2022.03 - 2022.12
- Reached out to potential customers by phoning, emailing and visiting, using excellent sales techniques to secure leads.
- Enhanced business plans by contributing market insights and competitor analysis.
- Closed long-term agreements through skillful negotiation.
- Build effective marketing, sales and promotional initiatives to drive revenue.
- Cold called and spoke to clients about offerings and services.
- Researched prospective clients to develop and execute cold call lists.
- Made 50-70 cold calls daily to university students.
Education
Master of Business Administration - Management
Anglia Ruskin University
Cambridge, CAM 2022.01 - 2023.05
Bachelor of Business Administration - Management
Kannur University
India 2018.07 - 2021.07
Skills
- Customer Service
- Payroll administration
- Online Lead Generation
- Skilled Multi-tasker
- Public Speaking
- Team Management
- Business Resilience
- High Level Of Accuracy
- Attention to Detail
- Sales Management
- Proficient in salesforce crm
- Microsoft dynamics competence
- Leadership mentoring
- Microsoft office suite proficiency
- Azure cloud services
Certificates and Awards
- Certificate in workplace communication skills by Future Learn.
- Customer Service and Soft skills training by LinkedIn.
- Project management foundations by LinkedIn.
- HR Fundamentals by CIPD.
- Microsoft Azure Fundamentals.
- Azure AI Fundamentals.
- Google Project Management.
- Google Digital Marketing and IT Support.
- Highfield Level 3 Award in First aid at work ( RQF)
- Highfield Level 2 International Award in Fire Safety.
- Highfield Level 2 Certificate in Customer Service.
- Highfield Level 2 Award in Health and Safety at work
Timeline
Talent acquisition specialist
Futuretrack Advisors Ltd
2024.10 - Current
Temporary Moderation Administrator
AQA
2024.04 - 2024.08
Sales and customer service representative
Money Expert
2024.01 - 2024.04
Recruitment coordinator
Prosper Medicare
2023.08 - 2024.01
Shift supervisor
Bardez
2023.01 - 2023.07
Business development intern
Edu bird overseas
2022.03 - 2022.12
Master of Business Administration - Management
Anglia Ruskin University
2022.01 - 2023.05
Bachelor of Business Administration - Management
Kannur University
2018.07 - 2021.07
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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