Sanjana Sajeev Kumar
Manchester,Lancashire
Summary
Dynamic professional with expertise in customer service, online lead generation, and sales management. Demonstrates a high level of accuracy and attention to detail, complemented by proficiency in Salesforce CRM and Microsoft Dynamics. Skilled in public speaking and team management, fostering business resilience through leadership mentoring. Adept at utilizing Microsoft Office Suite and Azure cloud services to enhance operational efficiency. Committed to driving success through strategic initiatives and continuous improvement. Proven ability to streamline HR processes, foster positive workplace culture, and drive productivity through strategic initiatives. Adept at handling complex HR issues with pragmatic approach, ensuring alignment with business goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Human resources manager
Futuretrack Advisors Ltd
Manchester, Lancashire
10.2024 - Current
- Led recruitment for Europe and successfully filled over 250 positions within 3 months, 25% faster than industry average.
- Enhanced recruitment processes for improved talent acquisition.
- Built solid rapport with external agencies for extended reach of prospective candidate's pool.
- Conducted comprehensive market research to identify industry trends in recruitment and talent management.
- Managed employee onboarding process, ensuring smooth transition and integration into company culture.
- Developed strong relationships with potential candidates for successful talent acquisition.
- Maintained open communication channels with employees, fostered trust within teams.
- Centralized personnel records made data access easier and quicker.
Temporary Moderation Administrator
AQA
Manchester, Lancashire
04.2023 - Current
- Managed and maintained enterprise-level CRM system and database, providing efficient customer service and data analytics.
- Developed and implemented customer service policies and procedures using CRM system.
- Created and maintained customer profiles and managed customer data to ensure accuracy and completeness.
- Coordinated and managed customer-facing support team to ensure highest levels of customer service.
- Analyzed customer feedback and developed strategies to improve customer satisfaction.
- Managed over 50 customer calls per day.
Sales and customer service representative
Money Expert
Chester, Lancashire
01.2024 - 04.2024
- Contacting new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services.
- Generated detailed reports and analytics of customer interactions and trends.
- Answering customer questions about products, prices and availability.
- Preparing sales contracts for orders obtained and submit orders for processing.
- Worked closely with British gas, Virgin media and whoopsie.
- Led campaign that boosted qualified leads by 15%.
Recruitment coordinator
Prosper Medicare
Liverpool, Lancashire
08.2023 - 01.2024
- Planned rotas to maintain high service levels while minimising payroll costs. ·Organised files to support efficiency and traceability.
- Picked up additional tasks to aid team success.
- Prepared timely and accurate financial reporting and analysis.
- Optimized team training and staff development.
- Prepared range of written communications, documents and reports.
- Maintained records of received documentation, application status and applicant correspondence.
- Played key role in university hiring events, onboarding 50+ recent graduates.
Shift supervisor
Bardez
Manchester, Lancashire
01.2023 - 07.2023
- Addressed staff absences and holiday requests to achieve consistent coverage.
- Tracked receipts and employee hours for smooth budgetary planning.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Adhered to company standards and compliance requirements for operations.
- Promoted safety culture through clear communications and inspections.
- Developed continuous improvement initiatives to drive team efficiencies.
Business development intern
Edu bird overseas
London
03.2022 - 12.2022
- Reached out to potential customers by phoning, emailing and visiting, using excellent sales techniques to secure leads.
- Enhanced business plans by contributing market insights and competitor analysis.
- Closed long-term agreements through skillful negotiation.
- Build effective marketing, sales and promotional initiatives to drive revenue.
- Cold called and spoke to clients about offerings and services.
- Researched prospective clients to develop and execute cold call lists.
- Made 50-70 cold calls daily to university students.
Education
Master of Business Administration - Management
Anglia Ruskin University
Cambridge, CAM 01.2022 - 05.2023
Bachelor of Business Administration - Management
Kannur University
07.2018 - 07.2021
Skills
- Customer Service
- Online Lead Generation
- Skilled Multi-tasker
- Public Speaking
- Team Management
- Business Resilience
- High Level Of Accuracy
- Attention to Detail
- Sales Management
- Proficient in salesforce crm
- Microsoft dynamics competence
- Leadership mentoring
- Microsoft office suite proficiency
- Azure cloud services
Timeline
Human resources manager
Futuretrack Advisors Ltd
10.2024 - Current
Sales and customer service representative
Money Expert
01.2024 - 04.2024
Recruitment coordinator
Prosper Medicare
08.2023 - 01.2024
Temporary Moderation Administrator
AQA
04.2023 - Current
Shift supervisor
Bardez
01.2023 - 07.2023
Business development intern
Edu bird overseas
03.2022 - 12.2022
Master of Business Administration - Management
Anglia Ruskin University
01.2022 - 05.2023
Bachelor of Business Administration - Management
Kannur University
07.2018 - 07.2021
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