Saniya Yadav
Birmingham,United Kingdom
Summary
Detail-oriented and adaptable professional with a proven track record in managing client interactions within fast-paced environments. Strong communication and problem-solving skills facilitate efficient query handling and support for operational processes, ensuring accuracy and professionalism in all tasks. A customer-focused approach combined with a proactive mindset drives success in collaborative team settings. Eager to leverage expertise and passion for building a career in financial services and client-oriented roles.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Front of House
Giggling Squid
Harborne
2023.03 - 2026.04
- Delivered high-quality customer service in a fast-paced environment, managing a high volume of daily client interactions
- Resolved customer queries and complaints efficiently, ensuring positive outcomes and maintaining customer satisfaction
- Coordinated with supervisors and kitchen teams to ensure smooth service delivery and operational efficiency
- Managed POS systems, processed payments, and handled cash transactions with accuracy and attention to detail
- Demonstrated strong communication skills by engaging with diverse customers and adapting to different needs
- Maintained service standards during peak hours, showing resilience, multitasking, and problem-solving ability
- Adhered to safe work practices, food safety regulations, and corporate guidelines
- Contributed to team performance by supporting colleagues and ensuring seamless front-of-house operations
- Consistently received positive customer feedback for professionalism, friendliness, and service quality
Bartender/Waiting Staff/Barista/ Cashier
NEC Group, CBS Arena, Aston Villa, Uttoxeter & Cheltenham Racecourse
, West Midlands
2024.11 - 2025.03
- Provided high-quality food and beverage service at large-scale events across all the venues
- Worked across premium hospitality areas at Aston Villa, including the 82 Champions Club, The Star & Lions Restaurant and the newly set up Marquee, delivering top-tier service in exclusive matchplay and event settings
- Operated tills and handled guest orders accurately in fast-paced, high-traffic environments
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Delivered drinks, buffet, and plated service with professionalism and attention to detail
- Supported bar setups, restocking, and maintained cleanliness throughout events
- Served both public guests and VIP suites, responding promptly to requests and ensuring guest satisfaction
Sales and Operations Intern
Blues and Jacks Logistics Private Ltd
2023.08 - 2023.09
- Facilitated sales and streamlined logistics operations, including order processing, inventory management, and customer service, applying theoretical knowledge in practical scenarios within the logistics industry
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement
Finance Intern
Sidacleas EduTech
2022.12 - 2023.01
- Conducted weekly tasks in trading, financial analysis, and IPO reporting; gained practical insights into investment strategies, market analysis, and financial management within an educational startup
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion
Marketing Intern
MBA Trek Private Ltd
2020.10 - 2020.11
- Promoted MBATrek's programs through social media, email, and outreach; contributed to campaign planning to boost brand awareness, and honed skills in strategy development and audience engagement
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives
- Conducted market research to identify target audiences and optimize marketing efforts
Education
MSc - Accounting and Finance
University of Birmingham
Birmingham, United KingdomMaster's - Commerce
University of Lucknow
IndiaBachelor's - Commerce
University of Delhi
Delhi, IndiaSkills
- Microsoft Excel proficiency
- Skilled in data visualization using Tableau
- Prioritization and scheduling
- Client relationship management
- Collaborative teamwork
- Microsoft Word
- Xero proficiency
- Creative problem-solving
- Customer feedback analysis
Certification
- Excel Skills for Business (Forage & Goldman Sachs)
- Xero Bookkeeping (Udemy)
- Introduction to Programming Using Python (DataCamp)
- CA Foundation (Institute of Chartered Accountants of India), 2021
Timeline
Bartender/Waiting Staff/Barista/ Cashier
NEC Group, CBS Arena, Aston Villa, Uttoxeter & Cheltenham Racecourse
2024.11 - 2025.03
Sales and Operations Intern
Blues and Jacks Logistics Private Ltd
2023.08 - 2023.09
Front of House
Giggling Squid
2023.03 - 2026.04
Finance Intern
Sidacleas EduTech
2022.12 - 2023.01
Marketing Intern
MBA Trek Private Ltd
2020.10 - 2020.11
Master's - Commerce
University of Lucknow
Bachelor's - Commerce
University of Delhi
MSc - Accounting and Finance
University of Birmingham