Dedicated and impartial professional with substantial experience in resolving customer complaints and disputes, serving confidently as a decision-maker in high-stakes and sensitive cases. Brings recent, hands-on expertise in motor finance and consumer credit complaints, including matters related to Section 75, quality of goods, and affordability or lending concerns. Skilled in conducting in-depth analysis of complex information, identifying inconsistencies, and reaching fair, balanced, and well-evidenced outcomes. Committed to upholding high standards of quality, fairness, and customer service, with excellent written and verbal communication skills. Proven ability to manage high workloads and conflicting deadlines while remaining composed under pressure and maintaining a clear focus on delivering what’s right and reasonable for all parties.