SANI ABUH IBRAHIM
Bradford,West Berkshire
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT Specialist
Bradford College
Bradford, UK
2023.08 - 2024.03
- Collaborated with team members to implement security measures, including firewalls and encryption, to safeguard organisational data
- Assisted in deployment and maintenance of local IT infrastructure, contributing to increased efficiency and reliability
- Provided IT technical support to end users across multiple construction sites, achieving 95% resolution rate for hardware and software issues within agreed SLAs.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Installed new software for users and monitored version and patch update requirements.
IT Support Engineer
Port and Cargo Handling Services
Lagos, Nigeria
2019.09 - 2022.10
- Orchestrated computer imaging and data transfer processes for 100+ workstation deployments, minimizing downtime during hardware upgrades
- Contributed to security operations centre (SOC) activities, ensuring integrity and confidentiality of organizational data through implementation of security technologies such as firewalls and encryption
- Deployed and configured enterprise workstations, ensuring compliance with corporate standards and security protocols
- Delivered comprehensive IT support to all users as part of diverse IT team, resolving issues promptly and effectively.
- Maintained network configuration, mapping and service records for accurate documentation.
IT Support Engineer
Sifax Shipping Ltd
Lagos, Nigeria
2015.01 - 2019.07
- Successfully executed OS upgrades for 200+ workstations, ensuring seamless transition and minimal disruption to business operations
- Conducted regular audits of software licenses and hardware assets, ensuring compliance with legal and organisational requirements
- Supported cloud technologies as needed, including migration, maintenance, and troubleshooting
- Optimized configuration and troubleshooting processes for peripherals, resulting in 15% reduction in hardware-related issues and enhanced overall system stability
- Implemented efficient remote support protocols, reducing response time by 25% and ensuring uninterrupted IT services for remote and on-site users.
Education
Master of Science - Cyber Security
University of Bradford
Bradford 2022.09 - 2023.05
Master of ICT -
Bayero University Kano
Nigeria 2016.10 - 2017.05
BSc Computer Science -
Ecole Des Techniciens Superieurs Du Benin
Cotonou 2010.10 - 2013.05
Skills
- Proficient in Windows 10/11, Linux, Windows Server, Office 365, Microsoft Azure, and networking
- Time management
- Technical support for PC hardware, software, and peripherals
- Security technologies including firewalls and encryption
- Compliance: ISO/IEC 27001, GDPR and NIST standards
- Excellent communication and interpersonal skills
- Strong troubleshooting and problem-solving mindset
- Ability to work effectively in a team environment
- Project management skills
Certification
- PECB | Certified ISO/IEC 27001 Lead Implementer, 09/2023
- ISC2 | Certified Cybersecurity, 09/2023
- EC-Council | GDPR (Certificate of Achievement), 08/2023
Timeline
IT Specialist
Bradford College
2023.08 - 2024.03
Master of Science - Cyber Security
University of Bradford
2022.09 - 2023.05
IT Support Engineer
Port and Cargo Handling Services
2019.09 - 2022.10
Master of ICT -
Bayero University Kano
2016.10 - 2017.05
IT Support Engineer
Sifax Shipping Ltd
2015.01 - 2019.07
BSc Computer Science -
Ecole Des Techniciens Superieurs Du Benin
2010.10 - 2013.05