Sangita Thapa
Seria
Summary
Detail-oriented, knowledgeable about keeping records processes and practices. Reliable in keeping files accurate, current and compliant. Highly organised and methodical about managing records. A hardworking and passionate job seeker with strong organizational skills eager to secure a health clerk position. Ready to help the health visitor and the parents with babies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Team Member
KFC
Dover, Kent
08.2019 - 10.2021
- Collaborated and offered support with extra tasks to meet team goals.
- Demonstrated proper food handling and safety standards.
- Maintained a safe working environment by reporting unsafe conditions, accidents and injuries to the supervisor.
- Took cash and card payments at checkout, providing correct change and receipts when requested.
- Offered exceptional customer service with strong product knowledge.
- Warmly greeted customers and proactively reduced wait times.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
Flight Attendant
Yeti Air lines
Kathmandu, Nepal
11.2016 - 02.2019
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
Receptionist
Sahara International college
Butwal, Nepal
06.2015 - 09.2016
- Answered and helped resolve enquiries from clients, vendors and the general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Screened and verified visitor IDs, maintaining the security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept thereception area clean and neat to give visitors apositive impression of the company.
Education
Bachelor in Business Studies - Management
New Horizon College
Butwal 02.2014 - 02.2016
Skills
- Exceptional attention to detail
- Excellent communication
- Telephone etiquette
- Bookkeeping
- Customer satisfaction
- Administrative support
- Records management
Languages
English
Upper intermediate
B2
Nepali
Master or proficient
C2
Hindi
Advanced
C1
Hobbies
- Reading Books
- Dancing
- Traveling
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Team Member
KFC
08.2019 - 10.2021
Flight Attendant
Yeti Air lines
11.2016 - 02.2019
Receptionist
Sahara International college
06.2015 - 09.2016
Bachelor in Business Studies - Management
New Horizon College
02.2014 - 02.2016
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