SANGITA DULAL
London,united kingdom
Summary
Detail-oriented professional with strong skills in issue review, analysis and interpretation, and problem solving, consistently delivering outstanding customer service. Demonstrates proficiency in Microsoft Office, preparing contracts, managing purchasing activities and payment posting, while maintaining accurate schedule management and effective prioritisation and time management. Recognised for good communication skill, punctuality, physical stamina and reliable emergency response, with a focus on achieving targets and supporting organisational efficiency. Seeks to contribute these competencies within a dynamic, customer-focused environment.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Housekeeper
THE PETERSHAM HOTEL
Richmond, Richmond upon Thames
2024.10 - Current
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Assisted in organising social events at home leading to successful gatherings.
Conference and Events Assistant
Hilton Hotel
London Park Lane, United Kingdom
2023.10 - 2024.09
- Welcome guests with a joyous smile like sunshine in the room.
- Assisting guests during conferences.
- Providing customer service during events.
- Responding to guest inquiries.
- Collaborating with event planners and staff.
- Maintaining a clean and organized event area.
- Regularly check in with guests to ensure they are comfortable and have everything they need.
Receptionist
Printview Design& Print
Bagbazar Kathmandu, Nepal
2021.02 - 2023.08
- Greet visitors and clients upon arrival.
- Manage the reception area to ensure it is tidy and presentable.
- Handle incoming and outgoing mail, packages, and deliveries.
- Answer phone calls, emails, and inquiries from clients.
- Assist clients with inquiries about services, pricing, and design options.
- Take initial orders and ensure all details are captured correctly.
- Coordinate with the design and print teams to communicate client requirements.
- Prepare and distribute invoices or receipts.
- Assist with billing inquiries and process payments when needed.
- Organize and prioritize tasks to ensure deadlines are met.
Education
Certificate of Higher Education - Management
Lumbini Academy Secondary School
Kathmandu, Nepal 2015.01 - 2017.01
Bachelor of Business Studies - Management
G.P Koirala Memorial College
Kathmandu, Nepal 2017.01 - 2021.01
MSc - Management
BPP University
London, United Kingdom 2023.01 - 2024.08
Skills
- Issue review
- Target motivated
- Outstanding customer service
- Microsoft Office proficiency
- Preparing contracts
- Managing purchasing activities
- Payment posting
- Good communication skill
- Prioritization and time management
- Schedule management
- Emergency response
- Problem solving
- Physical stamina
- Punctuality
Reference
Arjun Basnet (Printview Design&Print) Printview9@gmail.com
Peshal Ghimire ( Aesn Recruitment Solutions) peshal@aesn.co.uk
Begonia Waring (The Petersham Hotel) b.waring@petershamhotel.co.uk
Timeline
Housekeeper
THE PETERSHAM HOTEL
2024.10 - Current
Conference and Events Assistant
Hilton Hotel
2023.10 - 2024.09
MSc - Management
BPP University
2023.01 - 2024.08
Receptionist
Printview Design& Print
2021.02 - 2023.08
Bachelor of Business Studies - Management
G.P Koirala Memorial College
2017.01 - 2021.01
Certificate of Higher Education - Management
Lumbini Academy Secondary School
2015.01 - 2017.01