Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sangeetha Shyamala

Norwich,England

Summary

Accomplished professional with expertise in IT application development and finance operations, specialising in the BFSI sector. Demonstrates strong project management and client management skills, with a proven ability to solve complex problems and manage relationships effectively. Proficient in using Jira for project tracking, with a keen focus on time management and analytical skills. Committed to leveraging interpersonal skills to enhance team collaboration and drive successful outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Project manager/Scrum Master- Aviva Insurance UK

Tata Consultancy Services- Onsite
Norwich , UK
05.2023 - Current
  • Enhanced team productivity by facilitating daily stand-up meetings.
  • Facilitates communication and information exchange between external groups and the project team.
  • Hosts daily team meetings to get updates on the progress of the project
  • Responsible for ensuring that there is clear communication between the team, the Product Owner, and any other stakeholders.
  • Facilitated knowledge sharing sessions with cross-functional teams.
  • Managed stakeholder expectations, fostered good working relationships.
  • Led sprint planning sessions, ensured alignment with business objectives.
  • Implemented Scrum framework, guided teams towards achieving goals.
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Nurtured productive relationships with external vendors.
  • Liaised with technical teams, ensured effective resolution of deployment issues.

Project Manager

Tata Consultancy Services
08.2020 - 03.2023
  • Manage daily operational activities of the team of analysts
  • Assign tasks and monitor performance of the team
  • Set job expectations; planning, monitoring, appraising and reviewing Performance of Leads
  • Communicate regularly with project stakeholders and provide consistent follow up on the status of issues
  • Providing support to the Team in order to meet accuracy, productivity and TAT per agreed standards
  • Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects
  • First point of contact for client engagement / escalations
  • Effective at complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
  • Design management reporting packages to communicate business result transparency to all constituents
  • Drive continual process improvement to streamline business management processes and remove redundancies.

Assistant manager of operations

Tata Consultancy Services
Pune, India
07.2019 - 07.2020
  • Have been part of Knowledge transfer and providing training on knowledge transfer from client end to offshore team
  • Managed daily A/P processes; manage vendor/supplier relations; and oversee the timely, accurate processing of invoices, purchase orders, expense reports, credit memos, and payment transactions
  • Reviewing SOPs and making them standardized
  • Backup Planning, Employee Performance Rating, Development Planning
  • Manages the growth and success of the BU and its team members
  • Responsible for the employee experience for support services include customer care, onsite and web experiences
  • Evaluate and monitor employee feedback and help desk volume, and respond to users communications to improve overall experience
  • Conducts WebEx meetings and training with onshore counterparts.

Deputy Manager

Quatrro Global Business Support Solutions
11.2017 - 04.2019
  • Managing Accounts Payable processing team of 40+ employees with daily workforce allocations
  • Transitioned 3 processes from US to India
  • Have been a part of the management Team for process improvement decisions and implementation
  • Have achieved SLAs within 45 days of transition
  • Maintain track of all queries received, analyse them and ensure timely and accurate reply
  • Managed the accurate and timely processing of invoices for a retail organization
  • Support process improvements initiatives and related projects
  • Respond to critical vendor and internal client inquiries (first level escalation cases)
  • Set job expectations; planning, monitoring, appraising and reviewing Performance


Team Lead

Cognizant Technology Solutions
05.2015 - 11.2017
  • Handled 7 different clients of Accounts Payable and managed a team size of 27 members
  • Managed 100% compliance of meeting SLA's and KPI's in accordance with master services
  • Preparation of reports like weekly KPIs, Monthly billing, SLAs and sending them directly to clients
  • Providing support to the Team in order to meet SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
  • Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects
  • First point of contact for client engagement / escalations



Team Leader

Bajaj Allianz Life Insurance Co Ltd
10.2013 - 05.2015
  • Resolve complex claims-processing issues; settlement related queries participate in quality-control audits; and monitor claim status updates
  • Maintain a record of the quality check and provide process related feedback to the team members
  • Taking care of escalation and exception queries and resolving them
  • Escalate performance related issues with respect to assigned team members in a timely manner (PIP).

Senior Analyst

WNS Global Services
08.2011 - 03.2013
  • Dealing with Accounts Payable unit of the Conway US Logistics Firm
  • Handling emails and resolving by contacting the onshore client to get the payment settlements done as per TAT
  • Maintain a quality check of processing and set for final settlements of payments
  • Taking care of clients' exception queue, customer grievances and providing payment resolutions for reprocessing.

Operations Executive

Bank of New York Mellon, BNY Mellon
01.2008 - 10.2010
  • Dealing with Stocks, Shares of BNY Mellon Clients and releasing their payments
  • Settlement of investment funds as per request and banking transactions
  • Auditing the processed transactions and sending it for check selection or reprocessing.

Education

Masters in Commerce - Finance and Accounts

Pt Ravishankar Shukla University

Bachelor of Commerce - Finance and Accounts

Pt Ravishankar Shukla University

12th Grade - Business Management

Central Board of Secondary Education
04.2001 - undefined

10th Grade - Economics

Central Board of Secondary Education
04.2001 - undefined

Skills

  • Proficient in jira
  • IT - Application Development
  • Accounts Payable
  • Project Management
  • Time Management
  • Interpersonal skills
  • Problem Solving ability
  • Analytical Skills
  • Client Management
  • Finance operations
  • BFSI
  • Relationship Management


Certification

  • Lean Sigma certified, received Bronze and Silver awards
  • Managing Team embark certified and clients.
  • Contribute ideas and actions towards the continuous improvement of processes within area of influence.
  • Manage, motivate and develop staff.
  • Coach team members and ensure they receive orientation and appropriate development opportunities.

Accomplishments

  • Certified on Embark project for Managing Teams and Completed leadership training while taking part in invite only Manager's Learning Club.
  • Achieved Rewards and Recognition Award for Best Team.
  • Consistently meet deadlines and SLAs.
  • Certified on Basic Lean Six Sigma.
  • Received Bronze and Silver certificates.
  • Have been the SPOC for Talent Engagement activities and have given the desired output to the program.
  • Achieved appreciations for handling Team, process and taking initiatives, implementing them and completing them as per the time limit.

Timeline

Project manager/Scrum Master- Aviva Insurance UK

Tata Consultancy Services- Onsite
05.2023 - Current

Project Manager

Tata Consultancy Services
08.2020 - 03.2023

Assistant manager of operations

Tata Consultancy Services
07.2019 - 07.2020

Deputy Manager

Quatrro Global Business Support Solutions
11.2017 - 04.2019

Team Lead

Cognizant Technology Solutions
05.2015 - 11.2017

Team Leader

Bajaj Allianz Life Insurance Co Ltd
10.2013 - 05.2015

Senior Analyst

WNS Global Services
08.2011 - 03.2013

Operations Executive

Bank of New York Mellon, BNY Mellon
01.2008 - 10.2010

12th Grade - Business Management

Central Board of Secondary Education
04.2001 - undefined

10th Grade - Economics

Central Board of Secondary Education
04.2001 - undefined

Bachelor of Commerce - Finance and Accounts

Pt Ravishankar Shukla University

Masters in Commerce - Finance and Accounts

Pt Ravishankar Shukla University
Sangeetha Shyamala