Sangeetha Ponnam

Supported hospital administrative operations at Barts Health NHS Trust, utilising RCM and medical billing background to enhance accuracy in office and records work. Own data entry, filing, and record-keeping so information stays accurate, organised, and audit-ready. Processed and coordinated documents, correspondence, and internal paperwork, ensuring departmental workflows ran smoothly. Assisted with scheduling, spreadsheet management, and office coordination, contributing to team efficiency. Maintain strict confidentiality and follow NHS data-protection standards when handling patient and staff records.

Implemented organisational method for filing system to enhance efficiency. by implementing an effective organisational method.

Sorted and distributed post promptly to enhance office workflow. with timely sorting and distribution of post.

Managed inventory of office supplies to ensure availability and readiness. inventory, maintaining adequate stock at all times.

• Supervised and coordinated team of customer service advisors, ensuring consistent delivery of high service standards.
• Monitored team performance, providing coaching to enhance KPIs and boost overall productivity.
• Resolved complex customer queries and escalations related to accounts and payments.
• Managed daily team operations, overseeing till and cash handling to support seamless service delivery.

• Facilitated check-in and check-out processes to create welcoming first impressions for guests.
• Addressed guest enquiries, resolved complaints, and fulfilled special requests to enhance overall guest experience.
• Coordinated reservations, handling bookings, cancellations, and room allocations to maximise guest satisfaction.

• Managed end-to-end medical billing and insurance claims processing using Epic, Allscripts, and Meditech systems, streamlining workflows and enhancing accuracy.
• Resolved billing discrepancies, ensuring compliance with payer guidelines to minimise denial rates.
• Followed up on unpaid and denied claims to expedite resolution and recover revenue.

• Analysed and processed complex healthcare revenue cycle transactions, optimising workflows using Epic and Meditech platforms.
• Collaborated with cross-functional teams to effectively resolve claim and billing issues, minimising delays in payment.
• Ensured accurate claims adjudication and timely payment posting to support revenue integrity.

• Conducted outbound calls to insurance providers to expedite follow-up on unpaid claims, improving recovery rates.
• Analysed accounts receivable reports to identify and prioritise high-value claims for timely resolution.
• Ensured compliance with HIPAA and payer guidelines, maintaining adherence to internal policies and safeguarding patient information.