Sanford Fernandes

• Lead daily operations for in-room dining at a 5-star Michelin-starred boutique hotel in central London.
• Spearheaded SOPs and training programs, improving team efficiency.
• Analysed financial reports to guide cost-control strategies, reducing departmental expenses.
• Achieved an 85% LQA audit score, demonstrating a commitment to excellence.
• Oversaw inventory management and liaised with suppliers to ensure smooth stock availability.
• Organized and managed events, ensuring exceptional guest experiences and operational success.
• Monitored and achieved KPIs, including service delivery times and guest satisfaction metrics.

Awarded the Coffee Champion Award by Extract Coffee

• Picked, packed and dispatched consignments for timely deliveries.
• Sorted incoming products for efficient storage and distribution.
• Utilised strong physical stamina for heavy lifting tasks.
• Followed all company policies, contributing to a disciplined work environment.
• Took on additional responsibilities, showing flexibility and commitment.

• Boosted sales by 25% through targeted promotions and customer engagement strategies.
• Managed end-to-end inventory, reducing stock discrepancies through loss prevention measures.

Trained and mentored staff, improving team productivity and customer satisfaction scores

• Assisted in recruitment process to build a high-performing retail team.
• Managed cash registers, handled financial transactions accurately.
• Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.