SANER GURKASLI
Enfield,London
Summary
A skilled automotive technician with expertise in vehicle diagnostics, electrical repairs, and mechanical troubleshooting. Proficient in customer communication and rapport building, delivering solution-focused service in fast-paced retail environments. Demonstrates strong attention to detail, teamwork, and independent working abilities, complemented by analytical thinking and finance management skills. Committed to enhancing service delivery through continuous improvement and technical excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Service Solutions Advisor
Halfords
Bromley
- Current
- Delivered hands-on automotive services, fault diagnostics and customer support across two busy service locations. Recognised for reliability, strong technical understanding and consistent high-quality service.
- Performed electrical, lighting, battery and mechanical diagnostics with a strong first-time success rate.
- Completed fittings such as sensors, batteries, bulbs, dash cams, hardwire installations and wiring inspections.
- Clearly explained faults and repair options to help customers make confident decisions.
- Maintained high standards of safety, organisation and efficiency during workshop tasks.
- Approached unfamiliar faults logically to identify effective solutions.
- Supported store operations during peak periods, contributing to improved customer satisfaction.
Sales Advisor (Building)
B&Q
Sidcup
- Provided customer support in a practical home improvement environment, ensuring accurate advice and high-quality service.
- Assisted customers with tools, materials and project planning.
- Processed large or complex orders with accuracy.
- Operated MEWP and PPT equipment safely.
- Developed strong product knowledge to improve customer outcomes.
Sales Assistant
Shooters Hill Golf Club
- Independently operated a high-demand refreshment hut, providing quick and professional service.
- Managed high customer volumes while maintaining speed and accuracy.
- Delivered friendly, professional service to members and guests.
- Maintained stock, cleanliness and smooth operation.
Café Assistant
The Place Café
Euston
- Worked in a fast-paced hospitality environment, supporting customer service and food preparation.
- Served customers efficiently with a positive attitude.
- Prepared food and beverages to consistent standards.
- Worked with team members to maintain smooth service flow.
Education
Certificate of Higher Education - Product Design
Ravensbourne University London
London, EnglandA Levels - Maths, Psychology, Design Technology
The Charter school, North Dulwich
Dulwich, SouthwarkGCSEs -
The Charter School, North Dulwich
Skills
Automotive and Technical Skills:
- Vehicle diagnostics
- electrical repairs
- battery testing
- wiring checks
- lighting repairs
- component fitting
- mechanical troubleshooting
- MEWP and PPT certified
- Workshop Safety
Customer and Retail Skills:
- Customer communication
- rapport building
- upselling
- solution-focused service
- POS operation
- order handling
- fast-paced service delivery
Additional Competencies:
- Attention to detail
- teamwork
- independent working
- problem-solving
- analytical thinking
- finance management/discipline
Certification
Full UK Car License
MEWP and PPT Equipment Certified
Languages
English
Native
References
References available upon request.
ADDITIONAL INFORMATION
Technical Interests: Automotive repair, electrical systems, DIY engineering, 3D printing, problem-solving.
Hobbies: Basketball, football, motorcycle riding, gardening, market analysis.
References available upon request.
Timeline
Sales Advisor (Building)
B&Q
Sales Assistant
Shooters Hill Golf Club
Café Assistant
The Place Café
Service Solutions Advisor
Halfords
- Current
Certificate of Higher Education - Product Design
Ravensbourne University London
A Levels - Maths, Psychology, Design Technology
The Charter school, North Dulwich
GCSEs -
The Charter School, North Dulwich