- I like to read books and newspapers
Sanele Maduli
Hermanus,Western cape
Summary
Dynamic professional with expertise in barista services, driving, and leadership. Demonstrates strong marketing acumen and proficiency in merchandise management. Adept at filling roles that require precision and attention to detail. Committed to leveraging skills for career advancement in a challenging environment.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Bakery Assistant
Engen convenient centre
Hermanus, South Africa
11.2024 - I currently work here
- Packaged bakery goods efficiently, ensuring products were well-presented and protected for takeaway or delivery.
- Conducted daily cleaning and maintenance tasks to uphold hygiene and safety standards within the bakery.
- Monitored oven temperatures, baking times, and product appearance to guarantee baked goods were perfectly executed.
- Kept counters, preparation tables and displays hygienic through regular sanitation and deep cleans.
- Conducted regular checks on ingredient expiry dates, promptly removing out-of-date items, in line with health regulations.
- Provided a warm and friendly welcome to customers to ensure an excellent first impression.
- Employed safe working practices to stay compliant with occupational health and safety policies.
- Replenished items and organised displays to keep stock looking professional.
- Operated bakery equipment safely, including mixers, ovens, and dough proofers, following strict safety protocols.
- Trained new staff on bakery procedures, equipment use, and customer service best practices, fostering a skilled team environment.
- Kept shelves neat, clean and organised through visual merchandising.
- Facilitated smooth operations during busy periods by multitasking effectively and supporting team members under pressure.
- Organised back stock and freezer area for easy retrieval of items.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Conducted regular quality checks on ingredients and finished products to maintain high standards and customer satisfaction.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting public health.
- Conducted regular visual merchandising on bakery cakes and bread, making displays desirable and visually pleasing.
- Assisted in the preparation of a wide variety of baked goods, adhering to precise recipes and quality standards.
- Maintained extensive knowledge of bakery product range to efficiently answer customer questions regarding ingredients and selection.
- Helped with maintaining accurate records of baking operations to monitor profitability.
- Provided exceptional customer service, advising on product selection and handling special requests with professionalism.
- Worked collaboratively with wider team to achieve team sales targets.
- Packed and processed stock from fresh counters using wrapping machines.
- Weighed, packed and calculated item prices for customers, as well as processing payments.
- Responded to customer feedback, both positive and negative, with empathy and actions to improve service and product quality.
- Processed and loaded deliveries and backstock onto store shelves.
- Decorated cakes, pastries, and other bakery items, applying creativity and attention to detail to meet customer specifications.
- Effectively dealt with customer complaints, offering smart solutions and communicating concerns back to bakers.
- Developed decorative cakes and pastries to meet customers orders.
- Implemented waste reduction strategies, efficiently using resources and minimising food waste to contribute to sustainability efforts.
- Built displays of items for special promotions and updated signs with correct pricing.
- Met sales targets through proactive promotion and excellent customer service.
- Shared new products and promotions with customer to encourage sales.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Adapted quickly to new bakery trends and techniques, continuously improving skills and product offerings.
- Supported delivery drivers with safe loading and unloading of vehicles to fulfill delivery orders on time.
- Scheduled baking tasks and organised workflow to meet high-volume demands, especially during peak seasons and special events.
- Collaborated with bakery team to develop new product lines and seasonal offerings, contributing to menu diversity.
Armed response officer
Fidelity ADT
Hermanus, South Africa
10.2020 - 05.2023
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
- Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
- Assessed risk and made critical decisions under pressure to protect life and property during high-risk situations.
- Conducted risk assessments to identify potential security threats and implemented preventative measures.
- Facilitated workshops on conflict resolution, enhancing team cohesion and problem-solving capabilities.
- Participated in specialised training programmes to enhance skills in areas such as firearms, public order, and investigative techniques.
- Responded to accidents to provide first aid and alert additional police and emergency personnel.
- Completed and documented detailed reports on arrests made and unusual incidents encountered.
- Monitored CCTV footage to identify suspicious activities and track movements of individuals of interest.
- Administered first aid to injured persons at scenes of accidents or incidents, providing immediate care until medical personnel arrived.
- Responded to and investigated activated security system alarms.
- Responded to petty crimes and antisocial behaviour.
- Investigated incidents of theft, vandalism, and other criminal acts, gathering evidence and interviewing witnesses.
- Conducted routine patrols in assigned areas to maintain public safety and deter criminal activity.
- Collected relevant CCTV evidence for potential prosecutions.
- Safeguarded crime scenes until investigation officers arrived.
- Managed scenes of accidents and emergencies, coordinating with other emergency services to provide effective response.
- Contacted and cooperated with other law enforcement agencies to investigate offences and apprehend offenders.
- Provided testimony in court, presenting evidence and recounting observations to support legal proceedings.
- Arrested individuals suspected of criminal activities, processing them in accordance with legal requirements.
- Dealt with nuisance offences such as street drinking or begging.
- Offered counselling support to crime victims and reassured the public.
Area Supervisor
HPP security
Hermanus, South Africa
08.2018 - 09.2020
CCTV Operator
HPP security
Hermanus, South Africa
01.2016 - 07.2018
- Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
- Monitored screens and reported blind spots within facility to provide coverage for areas.
- Operated and monitored all surveillance security systems and cameras within control centre to prevent security issues.
- Monitored CCTV images to identify intruders on-site immediately and prevent security incidents.
- Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
- Reviewed archived footage to assist in post-incident analysis and identify potential security breaches.
- Recorded and maintained accurate logs of all observed incidents to support investigation processes.
- Maintained and managed records and reference materials for health and safety, incident reports and site occurrence books.
- Provided timely and detailed reports to management on security incidents and equipment malfunctions.
- Conducted surveillance to obtain evidence of wrongdoing.
- Managed control room procedures in line with CCTV codes of practice.
- Adjusted camera angles and focus to ensure comprehensive coverage of monitored areas.
- Coordinated with the facilities management team to address and rectify technical issues affecting CCTV operations.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Used covert surveillance techniques to collect evidence of suspected wrongdoing.
- Monitored access and egress to and from service yards and management office to prevent hostile situations.
- Supervised security officers, verifying employees followed and adhered to company procedures.
- Analysed behavioural patterns through surveillance footage to predict potential security threats.
- Trained new staff on operating CCTV systems, enhancing team efficiency and vigilance.
- Checked doors, windows and gates for signs of unauthorised entry.
- Collaborated with the security team to develop improved surveillance strategies and techniques.
- Garnered understanding of human behaviour by monitoring and surveilling suspect individuals, logging and reporting incidents.
- Advised on the placement of new cameras to eliminate blind spots and strengthen security measures.
- Walked property during busy periods to observe activities and protect assets.
- Fostered a culture of safety and security awareness among staff, contributing to a secure environment.
- Offered visible security for [Type] premises, deterring criminal and behavioural incidents.
- Provided timely feedback to management teams on service delivery, implementing solutions and corrective action to enhance service.
- Kept facility safe and non-threatening for all customers and site staff and promoted security organisation success.
- Presented detailed reports of all facility activity to clients per contractual agreements.
- Complied with safety standards and directives to lead by example for junior operators.
- Warned violators of rule infractions and escorted unauthorised people off-premises in line with company procedures.
- Stayed current on applicable policies and legal standards applicable to [Type] security.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
Station supervisor
Haygrove Heaven Farm
Hermanus, South Africa
01.2015 - 03.2015
- Leading the team working on the fruit.
- Countings of their pickings.
- Recording work schedules and times
- Keeping records regarding staff performance
- Making sure of the cleaning processes of the working area and fruits on the Farm
- Reporting to the area manager timely.
Skills
- Barista
- Good driving
- Leadership
- Marketing
- Filling
- Merchandise
Certification
- CCTV Operator
- Security Grade B C D E
- Armed response
- Fire arm competence
- hand gun for business purposes
- First aider
- Christ Family Church Ministries founder
- Ordained Pastor certificate
Interests
Languages
English
First language
Afrikaans
Beginner
A1
Timeline
Bakery Assistant
Engen convenient centre
11.2024 - I currently work here
Armed response officer
Fidelity ADT
10.2020 - 05.2023
Area Supervisor
HPP security
08.2018 - 09.2020
CCTV Operator
HPP security
01.2016 - 07.2018
Station supervisor
Haygrove Heaven Farm
01.2015 - 03.2015