Customer-oriented HR professional with strong history of leading high-performance teams to exceed objectives with pragmatic solutions. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in team development. Motivated individual with 30 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive wellbeing and staff satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Award winner leader within Humberside Police, significantly improved service delivery within the four teams of Occupational Health, Psychological Services, Health and Safety and the Wellbeing Unit to achieve their service level commitments, whilst developing innovative wellbeing campaigns to support all police officers and staff, reducing sickness absence rates and improving retention.
Developed efficient and cost effective budget management with an increased health and wellbeing budget of £0.5m. Successfully won monetary awards for the well-being of police officers from Police Care UK and Police Mutual to the value exceeding £15K.
Successful management of the TRiM (trauma risk management) scheme, reducing the number of PTSD and CPTSD by early intervention to over 200 cases in the last two years.
Lead on developing the occupational health patient management software system to ensure the client experience supports their wellbeing as part of the journey.
Introduced a full in-house dyslexia screening scheme, reducing costs to the Force in terms of diagnosis and support. This was achieved by screening as part of on-boarding.
Winner of the Great British Workplace Wellbeing Awards 2024 for the Best Wellbeing Strategy in all Emergency Services.
Winner of the Great British Workplace Wellbeing Awards 2022 for the Best Mental Health Initiative.
Chief Constables Excellent in Policing - Outstanding Leadership winner 2022.
Winner of the National Police Wellbeing Services Creating the Environment 2019.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions which has resulted in zero employment tribunals.
Applied positive customer service approach to increase satisfaction levels.
Established the Wellbeing Team for Humberside Police, recruiting 6 exceptional people who work successfully as a team with me, with 99% excellent customer feedback performance results, which reflects on the HMICFRS inspection rate of OUTSTANDING for 2022/23 on how we look after our staff's wellbeing.
Implemented a detailed wellbeing strategy across the Force, including the tender of an EAP, well-being rooms, keeping in touch campaigns for those on maternity and career break leave, force wide gyms, sports policies, health checks and mental health training packages for all.
Management of complex sickness absence cases, reducing absence rates to make Humberside Police within the top 10 Forces nationally for attendance management.
Operational link to the health and safety team within Humberside Fire & Rescue Services, including a new governance process to ensure everyone takes responsibility for health and safety in the workplace.
Created procedural statements and guidelines for Force-wide use, including workplace reasonable adjustment practices, individual stress risk assessments to name just a few.
Designed and implemented training to further develop staff based on business goals, specifically for mental health, wellbeing matters for managers and menopause awareness.
Assessed new employee and supervisor HR enquiries and advised on best courses of action to protect both the individual and organisation from legal challenges. I successfully achieved this with zero employment tribunals and improved grievance exploration to achieve agreed desired outcomes.
Coordinated appropriate legal and factual research to enable case progress.
Delivered initial legal advice to help supervisors across the Force recognise appropriate case pathways in terms of redeployment, retirement or dismissal.
Offered helpful, informative legal advice to clients, colleagues and external practitioners.
Managed a team of 28 HR professionals, focussing on HR administration, attendance management, sickness absence, grievance and performance work streams in order to ensure both Forces promoted employee wellbeing, equality and diversity in the workplace.
Achieved an excellent customer focused HR service across the Force. Management of 22 HR professionals providing this service to approximately 4,700 police officers and staff. Duties included a comprehensive recruitment service, absence management administration and support for line managers, as well as an employee relations service covering a multitude of HR issues.
Acted as point of contact for high-level queries and represented team at senior leadership meetings.
Addressed HR issues with compassion and professionalism, ensuring swift, successful resolution to complex grievance cases, again resulting in zero employ tribunals.
Led and managed administrative staff to maintain smooth daily operations, including their performance development and transactional operations, which included a complete process map analysis to ensure administration was aligned to key stakeholder requirements.
To provide a strategic interface to senior managers and key stakeholders through the provision of high quality guidance and support specifically relating to equal and diversity employee related issues.
Responsibilities included influencing the developmental and progression of positive action in employment and a career brand through the development of a coherent and consistent communication, training and recruitment strategy during the introduction of the Equality Act 2010.
Eliminated discrimination and harassment risks by investigating internal allegations and grievances by implementing corrective actions through the management of grievance exploration to meet positive outcomes.
Responsible for the marketing of Humberside Police as an employer of choice, including positive action initiatives and measuring employee engagement.
Project Manager for the introduction of an e-recruitment solution.
Strategic responsibility for grievance management and exploration across the Force.
Member of the Divisional Senior Management Team, I provided strategic human resource management direction and practitioner level advice and guidance to the Divisional Leadership in accordance with the corporate people strategy, div performance objectives and the local human resource plan.
Provided a comprehensive advice, guidance and support service on all as of employee relations issues to over 4,000 police officers and staff. Implemented and participated in the development and training of employee relations policies and practice, specialising in managing change and attendance at work. Maintained excellent industrial relations with key stakeholders. Dealt with performance management issues including capability, sickness absence management, disciplinary and grievance issues.