Sandy Darlington
Denshaw,England
Summary
A successful, strong, professional and experienced Senior Partnership Manager with over 25 years of experience in Relationship Management, Financial Services, Sales Administration and Field Sales. This has allowed me to develop skills in all areas necessary to meet the challenge of B2B including after sales service, support and relationship management, equally adept at functioning alone or as an integral team member. I am a self-confident, resilient and a tenacious character. Due to family circumstances I am looking for a part time role close to home. I gave up my carer to care for my elderly mum who's still independent, suffering with Alzheimer's
Overview
36
36
years of professional experience
Work history
Carer for my Mum with Alzheimer's
.
2024.10 - Current
- Maintain a safe environment for my mother, reducing risk of falls or injuries.
- Ensure proper nutrition by preparing healthy meals in the evenings
Senior Partnerships Manager
Flatfair
National, National
2021.07 - 2024.09
- Ownership of National Strategic Partners throughout the UK
- Increasing sales performance on all of my accounts
- Building strong relationships with stakeholders at all level and delivering increased revenue share to their businesses
- Delivering motivational presentations at Area Meetings
- Supporting individuals who may not be fully bought into the product by working closely with them on a 1:1 basis
- Incentivising agents to produce increased sales
- Management of own diary in line with required levels of activity
- Implementing improvements to increase performance in under performing areas
- Weekly and monthly reporting to all my Partners
- Relaunch of Flatfair's major account resulting in a 50% increase in sales across that account.
- Delivering exceptional levels of service
- Successfully onboarding Partners through delivering training and key account management
- Liaising closely with the Agency Commercial Director, providing regular updates and feedback
Senior Partner Development Manager
Zero Deposit.com
Home Based, National
2018.03 - Current
- Ownership of National Strategic Partners throughout the UK bringing in a revenue of circa £1.5m pa.
- Building strong relationships and delivering value to their business.
- Maintaining effective contact with people at all levels and understand how Zero Deposit can support and deliver to their needs.
- Delivering positive, effective sales presentations.
- Consistently provide a high level of support to Strategic Partners at all levels throughout the UK
- Support individuals in the effective introduction of our products
- Management of own diary in line with required level of activity
- Maintain Salesforce CRM with key customer information and activity
- Supporting the team and sharing continued best practice
- Liaising closely with my line manager, providing regular updates and feedback
Account Manager
Rightmove
Home Based
2016.11 - 2017.06
- Manage a portfolio of 252 accounts.
- Meet with an average of 4 clients face to face per week consistently, resulting in a 80% client retention rate.
- Contact existing customers to discuss new products and services.
- Creating sales contacts.
- Train Estate Agent teams on internal system supports and implementation plans.
- Maintain a central database of key contacts, risk ratings, financial impact and key issues.
- Building client relationships by acting as the liaison between the customer service and sales teams.
- Create proposals for new and repeat customer business transactions.
- Contact regular and prospective customers to explain product features and solicit orders.
- Consult with clients after sales and contract signings to resolve problems and provide ongoing support.
Account Manager
MEN Media
Chadderton
2012.04 - 2016.10
- Managed a portfolio of 84 Estate Agents totalling £990,000 per annum in sales revenue.
- Met with an average of 30 Estate Agents per week consistently, resulting in a 98% client retention rate.
- Face to face contact with new and existing Estate Agents each month to discuss new products and services.
- Negotiated prices, terms of sale and service agreements.
- Maintained a central database of key contacts, risk ratings, financial impact and key issues.
- Consistently exceeded monthly sales quotas by more than 20% by pursuing leads and expanding the prospect list.
- Analysed and reported customer activity, business trends, and areas of concern.
- Created proposals for new and repeat customer business transactions.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Presented innovative digital media marketing presentations to executive decision makers.
- Evaluated current service needs and product satisfaction levels with established customers.
- Researched clients' business issues and goals to offer appropriate solutions.
- Pursued all website inquiries in specific territories to increase potential customer base.
Customer Services
HSBC Bank
Oldham
2008.03 - 2012.04
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Greeted customers entering the branch to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details.
- Provided an elevated customer experience to generate a loyal clientele.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Regional Sales Manager
Mann Island Finance
Home Based
2003.02 - 2008.03
- Managed a portfolio of 100 accounts totalling £200,000 per annum in sales.
- Met with an average of 20 clients per week consistently, resulting in a 100% client retention rate.
- Increased sales volume by adding circa 20 accounts in the North West territory.
- Contacted new and existing customers to discuss new products and services.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Negotiated prices, terms of sale and service agreements.
- Maintained a central database of key contacts, risk ratings, financial impact and key issues.
- Built client relationships by acting as the liaison between the customer service and dealerships.
- Created proposals for new and repeat customer business transactions.
PA to Senior Partner
EC Harris Partnership
Manchester
2001.07 - 2003.02
- Answered and filtered telephone calls
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Scheduled and made appointments.
- Screened telephone calls and forwarded them to the appropriate departments.
- Maintained calendar for Senior Partner.
Office Manager
Austen Consultancy
Aldershot, Hampshire
2000.06 - 2001.07
- Hired and trained staff.
- Supervised the work of 25 team members, offering constructive feedback on their work performance.
- Monitored timelines and flagged potential issues to be addressed.
- Defined clear targets and objectives and communicated them to other team members.
Dealer Sales Executive
Paragon Car Finance
Home Based
1998.06 - 2000.06
- Managed a portfolio of 75 accounts totalling £50,000 in sales.
- Increased sales volume.
- Contacted new and existing customers to discuss new products and services.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Negotiated prices, terms of sale and service agreements.
- Maintained a central database of key contacts, risk ratings, financial impact and key issues.
- Built client relationships.
Bank Clerk
ABN AMRO Bank NV
Manchester
1994.06 - 1998.06
Bank Clerk
Yorkshire Bank
Royton
1990.06 - 1994.06
Education
GCSE -
Royton & Crompton
RoytonSkills
- Passionate about developing long term relationships
- Outstanding organisational and time management skills
- Excellent interpersonal skills
- Solid financial background with practical commercial skills
- Persuasive selling, presentation and communication skills
- Sound multimedia knowledge
- Experience in participating at Trade Shows
- Territory sales management
- B2B sales
- Powerful negotiator
- Business development
- Ability to forecast sales and control budgets
- In-depth knowledge of Salesforce
- Project Management
- Ability to multi-task
- Creating and submitting business proposals
- Developing Sales Strategies
- Complaint Handling
References
REFEREES:
Details of persons prepared to provide references can be provided on request.
Timeline
Carer for my Mum with Alzheimer's
.
2024.10 - Current
Senior Partnerships Manager
Flatfair
2021.07 - 2024.09
Senior Partner Development Manager
Zero Deposit.com
2018.03 - Current
Account Manager
Rightmove
2016.11 - 2017.06
Account Manager
MEN Media
2012.04 - 2016.10
Customer Services
HSBC Bank
2008.03 - 2012.04
Regional Sales Manager
Mann Island Finance
2003.02 - 2008.03
PA to Senior Partner
EC Harris Partnership
2001.07 - 2003.02
Office Manager
Austen Consultancy
2000.06 - 2001.07
Dealer Sales Executive
Paragon Car Finance
1998.06 - 2000.06
Bank Clerk
ABN AMRO Bank NV
1994.06 - 1998.06
Bank Clerk
Yorkshire Bank
1990.06 - 1994.06
GCSE -
Royton & Crompton