Sanduta Raducea
Reading,Berkshire
Summary
Experienced professional with a strong background in staff rota arrangement, store security measures, and supply chain understanding. Demonstrated expertise in scheduling employees, cash handling, financial reporting, and loss prevention strategies. Proficient in business analytics, health and safety regulations, staff mentoring, and employee motivation techniques. Skilled in supplier negotiation and stock control systems. Committed to leveraging these skills to enhance operational efficiency and drive business success.
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Store manager
Costa Coffee
Reading, Berkshire
02.2019 - Current
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Assisted customers in locating products around the shop floor promptly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Store manager
Costa Coffee
London
11.2015 - 02.2019
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Assisted customers in locating products around the shop floor promptly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Barista assistant
Costa Coffee
London
02.2015 - 11.2015
- Worked collaboratively with the team resulting in improved performance.
- Maintained clean and organised workspace for optimal productivity.
- Managed stock levels for operational efficiency.
- Utilised espresso machines, grinders, and other cafe equipment effectively for quality product output.
Education
Bachelor of Science - Chemistry and biology
Pedagogical high school
Alexandria , Romania 09.1998 - 06.2002
Skills
- Staff rota arrangement
- Store security measures
- Supply chain understanding
- Scheduling employees
- Cash handling
- Financial reporting
- Loss prevention strategies
- Business Analytics
- Health and Safety regulations
- Staff mentoring
- Employee motivation techniques
- Supplier negotiation
- Stock control systems
Affiliations
- Traveling
- Skiing
- Hiking
- Yoga
- Swimming
Accomplishments
Some of my latest achievements include 0% staff turnover over the last 3 years, 97% audit pass and 5* hygiene ratings as well as top rankings for the overall store performance in the UK; total of 2467 stores (ranked #13th in 2023, and #107th in 2024).
Certification
Level 2 Food Hygiene and Safety for Catering
Languages
Romanian
Native
Spanish
Advanced
English
Advanced
Timeline
Store manager
Costa Coffee
02.2019 - Current
Store manager
Costa Coffee
11.2015 - 02.2019
Barista assistant
Costa Coffee
02.2015 - 11.2015
Bachelor of Science - Chemistry and biology
Pedagogical high school
09.1998 - 06.2002
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