Sandrine Carney
Northallerton,North Yorkshire
Summary
Organised and dependable Assistant Manager with 13 years of experience working with the British Heart Foundation.
Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Store Manager
British Heart Foundation
Northallerton, North Yorkshire
2023.02 - Current
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Promoted use of loyalty programmes amongst customers; boosted repeat business.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Facilitated smooth operation with effective scheduling and task delegation.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Managed cash registers, handled financial transactions accurately.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Handled employee concerns discreetly; fostered healthy working environment.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
- Attended to customer needs promptly, leading shop teams by example.
- Approved customer refunds and exchanges upon close item inspection.
- Displayed goods and prices clearly to maximise customer interest.
- Supported management in recruitment and staff development processes.
Store Sales Assistant
British Heart Foundation
Northallerton, North Yorkshire
2013.06 - 2023.02
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Received and processed product returns.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and promotional pricing.
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Created attractive product displays to enhance customer engagement and boost sales.
- Assisted customers with signing up to Gift Aid and provided details about key benefits.
- Confidently managed Northallerton team and other shops (Ripon and Thirsk) in absence of the manager and assistant manager.
- Completed opening and closing procedures each day.
Picker & Packager
Ride Away Saddlery and Country Clothing
Sutton on the Forest, North Yorkshire
2002.05 - 2006.05
- Accurately packed and picked high-volume orders in fast-paced environments.
- Verified final dispatches for quality, accuracy and consistency.
- Kept clean working area, reporting any issues to management.
- Complied with health and safety by responsibly using equipment.
- Completed work orders and packing slips with accuracy.
- Working to dead lines.
Yard Groom
Mark Johnston Racing Ltd
Middleham, North Yorkshire
1997.09 - 2002.02
- Oversaw horse welfare and safety needs.
- Mucked out stables and yards
- Coordinated and maintained daily feeding, watering and riding schedules.
- Thoroughly cleaned and maintained equipment including bridles, saddles.
- Prepared the horses ready for the races.
- Riding and exercising the horses.
- Performed thorough inspections on horses on daily basis to identify signs of ill health, ailments and injuries.
- Updated vets with comprehensive progress reports.
- Leading the horses to the races.
Education
NYCC Adult Learning
BTA (Animal Breeding) -
MFR Granville
Granville (France) 1995.09 - 1997.06
BEPA (Horse Racing) -
AFASEC
Mont de Marsan (France) 1993.09 - 1995.07
Skills
- Thorough stock replenishment
- Excellent timekeeping
- Visual merchandising
- Visual merchandising strategizing
- Active selling
- Customer assistance
- Stock merchandising
- Money handling
- Self-motivated
- Outgoing and enthusiastic
- Accurate money handling
- Key holding
- Working within a team or on my own
- Store operations optimisation
- Store layout planning
- Brand awareness promotion
- Profit and loss understanding
- Staff development
- People Management
- Product pricing
- Initiative taking
Languages
French
Native
Timeline
Assistant Store Manager
British Heart Foundation
2023.02 - Current
Store Sales Assistant
British Heart Foundation
2013.06 - 2023.02
Picker & Packager
Ride Away Saddlery and Country Clothing
2002.05 - 2006.05
Yard Groom
Mark Johnston Racing Ltd
1997.09 - 2002.02
BTA (Animal Breeding) -
MFR Granville
1995.09 - 1997.06
BEPA (Horse Racing) -
AFASEC
1993.09 - 1995.07
NYCC Adult Learning